# Connect Rivo to Thanks.io and automate your tasks ## Why integrate Rivo with Thanks.io The Rivo to Thanks.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Keep loyalty status current across your marketing tools When a customer earns or redeems points in Rivo, MESA updates their record in Klaviyo, Shopify, and connected platforms in real time. Your segments, flows, and CRM always reflect where each customer stands in your program without manual list updates. ### Enroll customers in Rivo based on Shopify purchase behavior When a customer hits a condition in Shopify — a first purchase, a spend threshold, a product category — MESA adds them to Rivo and sets the right starting tier. Your loyalty program grows with your customer base without anyone managing enrollments by hand. ### Trigger loyalty rewards at the moments that drive retention When a customer reaches a milestone — a repeat purchase, a referral, a VIP threshold — MESA triggers the right Rivo action and can notify them through your preferred channel. Your program responds to behavior in real time, not on a delayed sync cycle. ### Send a handwritten postcard the moment an order is placed When a Shopify order is placed, MESA triggers a Thanks.io postcard to the customer's shipping address automatically. Your store delivers a physical, personal touch without anyone writing or mailing a single card by hand. ### Reach lapsed customers with direct mail when digital channels go quiet When a customer passes a re-engagement threshold in Shopify — no purchase in 90 days, a dropped loyalty tier, an unsubscribed email — MESA triggers a Thanks.io postcard to their address. Your win-back effort reaches them on a channel that doesn't compete with a crowded inbox. ### Send direct mail at the loyalty milestones that matter most When a customer hits a VIP tier, a spend threshold, or a significant anniversary in Shopify, MESA triggers a Thanks.io card with a personalized message. Your best customers receive a physical acknowledgment at the moment it means the most without anyone manually curating the send list. ## Build any Rivo and Thanks.io automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Customer VIP Tier Updated Starts when a customer VIP tier is modified. - ID - Vip Tier ID - Started At - Internal Note - External Note - Customer - Vip Tier ###### Loyalty Points Earned Starts when loyalty points are earned. - ID - Points Amount - Applied At - Internal Note - External Note - Event Type - Source - Customer ###### Points Redemption Created Starts when points are redeemed. - Applied At - Code - Customer - Expires At - ID - Name - Points Amount - Referred Email - Refunded At - Reward - Terms Of Service - Reward ID - Source - Used At ###### Create Preview Create a preview of a postcard, notecard, or letter. - Message - Handwriting Style - Type ###### Create Recipient Create a recipient. - Mailing List - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 ###### Delete Recipient Remove a recipient. ###### List Build Image Obtain a list of image builder. ###### List Handwriting Style Obtain a list of handwriting styles. - Handwriting Style ID - Name ###### List Image Template Obtain a list of image templates. - ID - User ID - Sub Account ID - Type - Name - Image - Canva ID - Default - Created At - Updated At ###### List Letters Obtain a list of letters. - ID - Lob ID - Title - Front Image URL - Front Thumbnail URL - Back Image URL - Back Thumbnail URL - Available - Default - Created At - Updated At ###### List Mailing List Obtain a list of mailing lists. - ID - User ID - Sub Account ID - Type - Description - File - Field Map - Shape Data - Total Recipients - Processed - Created At - Updated At - Leads Data - Deleted At ###### List Message Template Obtain a list of message templates. - ID - User ID - Sub Account ID - Handwriting Style ID - Name - Content - Default - Created At - Updated At - Type ###### Order Stats Obtain a summary of stats for orders. - Delivered - Processing - Printed - In Transit - In Local Area - Processed For Delivery - Re Routed - Returned To Sender - Failed - Total Cost - Total Requests - Total Sent ###### Retrieve Letter Grab all details about the letter. - ID - Lob ID - Title - Front Image URL - Front Thumbnail URL - Back Image URL - Back Image URL - Available - Default - Created At - Updated At ###### Retrieve Mailing List Grab all details about a mailing list. - Current Page - Data - First Page URL - From - Last Page - Last Page URL - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Retrieve Order Grab all details about an order. - Order - Stats - Errors - Returned ###### Retrieve Recipient Grab all details about the recipient. - ID - Mailing List ID - Session ID - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 - Deliverability - Can Deliver - Created At - Updated At - Mailing List ###### Send Letter Mail a letter to a customer. - Center - Distance - Address Count - Cost ###### Send Notecard Mail a notecard to a customer. - Type - Message - Email Cc - Method - Style - Front Image - Transaction ID - Total Estimated Recipients - Authorization Total - Leads Fee - Envelope ID - Sub Account ID - Return Name - Return Address - Return Address 2 - Return City - Return Province - Return Postal Code - Allow Share - Session ID - User ID - Updated At - Created At - ID - Display Status - Display Trigger - Handwriting Image - Share URL ###### Send Postcard Mail a postcard to a customer. - Type - Message - Email Cc - Method - Style - Front Image - Transaction ID - Total Estimated Recipients - Authorization Total - Leads Fee - Size - Sub Account ID - Return Name - Return Address - Return Address 2 - Return City - Return Province - Return Postal Code - User ID - Updated At - Created At - ID - Display Status - Display Trigger - Handwriting Image ###### Update Recipient Modify a recipient. - Name - Address - Address 2 - City - Province - Postal Code - Country - Dob - Custom1 - Custom2 ###### Add Points to Customer's Points Balance Create a points event to adjust a customer's points balance. - Type - ID - Attributes ###### Create Points Redemption Redeem a reward for points. - Customer Identifier - Reward ID - Points Amount ###### Create Referral Create a referral. ###### Get List of Customers Obtain a list of customers. - Type - ID - Attributes ###### Get List of Earning Rules Obtain a list of earning rules. - Type - ID - Attributes ###### Get List of Points Events Obtain a list of points events. - Type - ID - Attributes ###### Get List of Points Redemptions Obtain a list of points redemptions. - Type - ID - Attributes ###### Get List of Referrals Obtain a list of referrals. ###### Get List of Rewards Obtain a list of rewards. - Type - ID - Attributes ###### Get List of VIP Tiers Obtain a list of VIP tiers. - Type - ID - Attributes ###### Retrieve Customer Grab all details about a customer. - Type - ID - Attributes ###### Retrieve VIP Tier Grab all details about a VIP tier. - Type - ID - Attributes ###### Update Customer Modify a customer. - Dob ###### Update Customer's VIP Tier Update a customer's VIP tier. - Vip Tier ID - Internal Note - Skip Email ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Rivo with Thanks.io today. Enjoy a 7-day free trial. Get your first workflow in minutes.