Connect Rivo to Smartrr and automate your tasks

Why integrate Rivo with Smartrr

The Rivo to Smartrr integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Keep loyalty status current across your marketing tools

When a customer earns or redeems points in Rivo, MESA updates their record in Klaviyo, Shopify, and connected platforms in real time. Your segments, flows, and CRM always reflect where each customer stands in your program without manual list updates.

Enroll customers in Rivo based on Shopify purchase behavior

When a customer hits a condition in Shopify — a first purchase, a spend threshold, a product category — MESA adds them to Rivo and sets the right starting tier. Your loyalty program grows with your customer base without anyone managing enrollments by hand.

Trigger loyalty rewards at the moments that drive retention

When a customer reaches a milestone — a repeat purchase, a referral, a VIP threshold — MESA triggers the right Rivo action and can notify them through your preferred channel. Your program responds to behavior in real time, not on a delayed sync cycle.

Sync subscription data with your marketing and CRM tools

When a customer subscribes, skips, or cancels in Smartrr, MESA updates their record across your connected platforms. Your email segments, loyalty program, and CRM always reflect current subscription status.

Trigger retention workflows the moment a subscriber churns

When a cancellation or failed payment happens in Smartrr, MESA kicks off the right response — a win-back email, a Slack alert, a tag update in Shopify. You catch churn signals before they become lost customers.

Tag and segment subscribers based on their behavior

As customers interact with their Smartrr subscription — upgrading, pausing, adding products — MESA updates their Shopify tags and customer fields in real time. Your segments stay accurate without manual list management.

Build any Rivo and Smartrr automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Payment Method Update

Starts when a payment method is updated.

Subscription Activate

Starts when a subscription is activated.

Subscription Cancel

Starts when a subscription is cancelled.

• Total Estimated Tax
• Total Discounts
• Total Line Items Price
• Total Line Items Price After Discount
• Total Estimated Net
• Total Shipping
• Frequency Unit
• Delivery Frequency
• Payment Frequency
• Shopify ID
• ID
• Upcoming Three Deliveries
• Shipping Address
• Variants
• Status

Subscription Create

Starts when a subscription is created.

Subscription Failed Payment

Starts when a payment failed for a subscription.

Subscription Gift

Starts when a subscription is gifted.

Subscription Pause

Starts when a subscription is paused.

Subscription Send Now

Starts when a subscription is sent now.

Subscription Set Next Date

Starts when a subscription's next date is set.

Subscription Skip

Starts when a subscription is skipped.

Subscription Successful Payment

Starts when a successful payment was made for a subscription.

Subscription Unskip

Starts when a subscription is unskipped.

Subscription Upcoming Order

Starts when a subscription has an upcoming order.

Customer VIP Tier Updated

Starts when a customer VIP tier is modified.

• ID
• Vip Tier ID
• Started At
• Internal Note
• External Note
• Customer
• Vip Tier

Loyalty Points Earned

Starts when loyalty points are earned.

• ID
• Points Amount
• Applied At
• Internal Note
• External Note
• Event Type
• Source
• Customer

Points Redemption Created

Starts when points are redeemed.

• Applied At
• Code
• Customer
• Expires At
• ID
• Name
• Points Amount
• Referred Email
• Refunded At
• Reward
• Terms Of Service
• Reward ID
• Source
• Used At

Activate Purchase

Initiate a purchase.

• Cust Rel

Add Cancellation Reason

Append a cancellation reason.

• ID
• Reason Type
• Text
• Action
• Ui Idx
• Discount
• Has Customer Prompt
• Is Archived

Add Line Item To Purchase

Append a line item to a purchase.

• Selling Organization

Add Loyalty Points to Customer

Add loyalty points to an existing customer. Requires Smartrr's Excel plan.

Apply Discount on Purchase

Use a discount on a purchase.

• Selling Organization

Cancel Purchase

Cancel a purchase.

• Cust Rel

Complete Historical Orders Sync

Conduct a historical orders sync.

Create Purchase State

Create a purchase state.

• Start Date
• Shipping Info
• Lines
• Stripe Customer ID
• Billing Address
• Paypal Billing Agreement ID
• Shopify Payment Method ID
• Delivery Price
• Billing Policy
• Selling Plan ID
• Status

Delete Cancellation Reason

Remove a cancellation reason.

Delete Discount on Purchase

Remove a discount on a purchase.

• Selling Organization

Get List of Addons Configs

Obtain a list of addons configs.

• Selling Plans

Get List of Bill Audit History

Obtain a list of bill audit history.

• Bill ID

Get List of Bills

Obtain a list of bills.

• St

Get List of Bills by Shopify Subscription Id

Obtain a list of bills by Shopify subscription id.

• St

Get List of Cancellation Reasons

Obtain a list of cancellation reasons.

• ID
• Reason Type
• Text
• Action
• Ui Idx
• Discount
• Has Customer Prompt
• Is Archived

Get List of Customer Portal Themes

Obtain a list of customer portal themes.

Get List of Customer Relationships

Obtain a list of customer relationships.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Events by Shopify Subscription Id

Obtain a list of events by Shopify subscription id.

• ID
• Event Data
• Created By
• Event Date
• Event Type

Get List of Formatted Orders

Obtain a list of formatted orders.

• ID
• Created Date
• Updated Date
• Deleted At
• Cust Rel
• Sts

Get List of Orders

Obtain a list of orders.

• ID
• Created Date
• Updated Date
• Deleted At
• Cust Rel
• Sts

Get List of Orders by Shopify Subscription Id

Obtain a list of orders by Shopify subscription id.

• ID
• Created Date
• Updated Date
• Deleted At
• Cust Rel
• Sts

Get List of Payment Methods

Obtain a list of payment methods.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Purchasable Collections

Obtain a list of purchasable collections.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Purchasables

Obtain a list of purchasables.

• ID
• Created Date
• Updated Date
• Deleted At

Get List of Purchase State Line Items

Obtain a list of purchase state line items.

Get List of Purchase States

Obtain a list of purchase states

• Cust Rel

Get List of Selling Plan Groups

Obtain a list of selling plan groups.

• Selling Plans

Import Customer Relationship from Shopify Customer

Bring in a customer relationship from a Shopify customer.

• ID
• Created Date
• Updated Date
• Deleted At

Import Customer's Payment Methods from Shopify

Bring in a customer's payment method from Shopify.

• ID
• Created Date
• Updated Date
• Deleted At

Migrate Recharge Purchase State

Migrate a Recharge purchase state.

• ID
• Created Date
• Updated Date
• Deleted At

Pause Purchase

Halt a purchase.

• Cust Rel

Remove Line Item from Purchase State.

Delete line item from purchase state.

• Selling Organization

Retries Bill

Retries a bill.

• Cust Rel

Retrieve Purchase State by Shopify Subscription Id

Grab all details about purchase state by Shopify subscription id.

• Selling Organization

Retrieve Setup Status for Organization

Get the setup status for an organization.

• Selected Selling Plan ID
• Has Product Selected
• Snippets Theme ID
• Rendering Theme ID
• Is Setup Finished
• Optimization

Rollback Recharge Purchase State

Revert a Recharge purchase state.

• ID
• Created Date
• Updated Date
• Deleted At

Set Next Billing Date on Purchase

Establish a next billing date on purchase.

• Selling Organization

Set Selling Plan on Purchase

Establish a selling plan on purchase.

• Selling Organization

Skip Purchase

Omit a purchase.

• Selling Organization

Swap Purchase State Line Items

Swap the purchase state of line items.

• Selling Organization

Unskip Purchase

Resume a purchase.

• Selling Organization

Update Address on Purchase State

Modify address on purchase state.

• Company
• Shopify ID

Update Cancellation Reason

Modify a cancellation reason.

• ID
• Reason Type
• Text
• Action
• Ui Idx
• Discount
• Has Customer Prompt
• Is Archived

Update Customer Portal Theme

Modify a customer portal theme.

• Theme Shopify ID
• Updated Theme Properties

Update External Subscription Dates on Purchase State

Modify external subscription dates on purchase state.

• External Subscription Created Date
• External Subscription Cancelled At

Update Line Item on Purchase State

Modify the purchase state of a specific line item.

• Price
• Quantity

Update Purchasable Theme

Modify a purchasable theme.

• Primary Color
• Background Color
• Button Text Color
• Button Border Color
• Button Background Color
• Purchasable ID

Update Setup Status for Organization

Modify setup status for an organization.

Update Shipping Price on Purchase State

Modify shipping price on purchase state.

• Price

Add Points to Customer's Points Balance

Create a points event to adjust a customers points balance.

• Type
• ID
• Attributes

Create Points Redemption

Redeem a reward for points.

• Customer Identifier
• Reward ID
• Points Amount

Create Referral

Create a referral.

Get List of Customers

Obtain a list of customers.

• Type
• ID
• Attributes

Get List of Earning Rules

Obtain a list of earning rules.

• Type
• ID
• Attributes

Get List of Points Events

Obtain a list of points events.

• Type
• ID
• Attributes

Get List of Points Redemptions

Obtain a list of points redemptions.

• Type
• ID
• Attributes

Get List of Referrals

Obtain a list of referrals.

Get List of Rewards

Obtain a list of rewards.

• Type
• ID
• Attributes

Get List of VIP Tiers

Obtain a list of VIP tiers.

• Type
• ID
• Attributes

Retrieve Customer

Grab all details about a customer.

• Type
• ID
• Attributes

Retrieve VIP Tier

Grab all details about a VIP tier.

• Type
• ID
• Attributes

Update Customer

Modify a customer.

• Dob

Update Customer's VIP Tier

Update a customer's VIP tier.

• Vip Tier ID
• Internal Note
• Skip Email