Connect Recall to Shopify Retail POS and automate your tasks

Why integrate Recall with Shopify Retail POS

The Recall to Shopify Retail POS integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Turn meeting transcripts into Shopify customer and order actions

When Recall.ai captures a sales or account call, MESA reads the transcript and updates the relevant Shopify customer record — notes, tags, lifecycle stage. What was said in the meeting becomes part of your customer data without anyone transcribing it manually.

Create follow-up tasks from sales calls automatically

When a Recall.ai meeting ends, MESA extracts the commitments and next steps and creates tasks in ClickUp, Airtable, or Google Docs. Your team acts on what was agreed without relying on someone to write it up after the call.

Alert your team when a call surfaces an urgent customer signal

When a Recall.ai transcript contains a churn signal, a complaint, or an upsell opportunity, MESA notifies the right person through Slack or email. Your team responds to what matters while the conversation is still fresh.

Unify in-store and online customer records automatically

When a customer makes a purchase at your POS, MESA updates their Shopify customer profile with the transaction details. Your online and in-store history live in one record without anyone reconciling them manually.

Keep inventory accurate the moment a sale happens in store

When a product is sold at your POS, MESA updates stock levels across your connected tools — your online store, your warehouse system, your ops dashboard. Your inventory reflects reality in real time, not at the end of a sync cycle.

Trigger loyalty and marketing workflows from in-store purchases

When a customer buys in store, MESA kicks off the right next step — enrolling them in a Klaviyo flow, updating a Smile.io record, applying a Shopify tag. Your in-person sales feed the same retention engine as your online ones.

Build any Recall and Shopify Retail POS automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

POS Order Created

Starts when a POS order is created.

• ID
• Name
• Email
• Tags
• Note
• Note Attributes
• Line Items
• Customer
• Billing Address
• Shipping Address
• Current Total Price
• Current Subtotal Price
• Total Price
• Shipping Lines

Transcript Created

Starts when a transcript is created.

• Transcript ID
• Status
• Recording ID
• Created At
• Formatted Transcript
• Raw Transcript Data
• Download URL

Get List of POS Orders

Obtain a list of POS orders.

Create Bot

Create a bot.

• Meeting URL
• Bot Name
• Join Time

Get List of Bots

Obtain a list of bots.

• ID
• Meeting URL
• Bot Name
• Join At
• Recording Config
• Status Changes
• Recordings
• Automatic Leave
• Calendar Meetings
• Metadata

Get List of Transcripts

Obtain a list of transcripts.

• Transcript ID
• Status
• Recording ID
• Created At
• Download URL

Retrieve Bot

Grab all details about a bot.

• ID
• Meeting URL
• Bot Name
• Join At
• Recording Config
• Status Changes
• Recordings
• Automatic Leave
• Calendar Meetings
• Metadata

Retrieve Transcript

Grab all details about a transcript.

• Transcript ID
• Status
• Recording ID
• Created At
• Formatted Transcript
• Raw Transcript Data
• Download URL

Expert support included

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Recall with Shopify Retail POS today.

Enjoy a 7-day free trial. Get your first workflow in minutes.