Connect Rebuy to Zendesk and automate your tasks

Why integrate Rebuy with Zendesk

The Rebuy to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Act on Rebuy recommendation data across your whole stack

When a customer interacts with a Rebuy recommendation — a bundle accepted, an upsell taken, a product dismissed — MESA logs the event to your CRM, email platform, or data tools. Your customer profiles reflect how people actually shop, not just what they ultimately buy.

Trigger marketing flows from Rebuy checkout and cart events

When a customer accepts a post-purchase offer or hits a cart milestone in Rebuy, MESA sends the signal to Klaviyo and starts the right follow-up sequence. Your email and SMS flows respond to the moments that indicate buying intent, not just completed orders.

Update Shopify customer records when Rebuy events occur

When a customer engages with a Rebuy upsell, builds a bundle, or crosses a spend threshold, MESA updates their Shopify tags and customer fields in real time. Your segments stay current with how customers behave across the full shopping experience, not just at checkout.

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any Rebuy and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Comment Created

Starts when a comment is created.

Comment Made Private

Starts when a comment is made private.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Comment Redacted

Starts when a comment is redacted.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Created

Starts when a ticket is created.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via

Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

Ticket Deleted

Starts when a ticket is deleted.

Ticket Description Updated

Starts when a ticket's description is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket External ID Updated

Starts when a ticket's external ID is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Followers Changed

Starts when followers on a ticket are updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Form Updated

Starts when a ticket's form is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event
• Timestamp

Ticket Merged

Starts when a ticket is merged.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Organization Updated

Starts when a ticket's organization is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Priority Updated

Starts when a ticket's priority is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

Ticket Status Updated

Starts when a ticket's status is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Subject Updated

Starts when a subject is updated.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Updated

Starts when a ticket is updated.

Add Tag to Ticket

Add a tag to a ticket.

• 0

Count Search Results

Get a number of items matching the search query.

• Count

Create Group

Create a group.

Create Organization

Create an organization.

• Organization

Create Ticket

Create a ticket.

• Ticket

Create Ticket Comment

Add a comment to a ticket.

• Ticket

Create User

Create a user.

• User

Delete Group

Remove a group.

Delete Organization

Remove an organization.

Delete Ticket

Remove a ticket.

Get List of Comments

Obtain a list of comments.

• Attachments
• Audit ID
• Author ID
• Body
• Created At
• HTML Body
• ID
• Metadata
• Plain Body
• Public
• Type
• Uploads
• Via

Get List of Groups

Obtain a list of groups.

• Created At
• Default
• Deleted
• Description
• ID
• Is Public
• Name
• Updated At
• URL

Get List of Organizations

Obtain a list of organizations.

• Count
• Next Page
• Organizations
• Previous Page

Get List of Tickets

Obtain a list of existing tickets.

• Allow Attachments
• Allow Channelback
• Assignee Email
• Assignee ID
• Attribute Value Ids
• Brand ID
• Collaborator Ids
• Collaborators
• Comment
• Created At
• Custom Fields
• Custom Status ID
• Description
• Due At
• Email Cc Ids
• Email Ccs
• Encoded ID
• External ID
• Follower Ids
• Followers
• Followup Ids
• From Messaging Channel
• Generated Timestamp
• Group ID
• Has Incidents
• ID
• Is Public
• Macro ID
• Macro Ids
• Metadata
• Organization ID
• Priority
• Problem ID
• Raw Subject
• Recipient
• Requester
• Requester ID
• Safe Update
• Satisfaction Rating
• Sharing Agreement Ids
• Status
• Subject
• Submitter ID
• Tags
• Ticket Form ID
• Type
• Updated At
• Updated Stamp
• URL
• Via
• Via Followup Source ID
• Via ID
• Voice Comment

Get List of Users

Obtain a list of users.

• Active
• Alias
• Chat Only
• Created At
• Custom Role ID
• Default Group ID
• Details
• Email
• External ID
• Iana Time Zone
• ID
• Last Login At
• Locale
• Locale ID
• Moderator
• Name
• Notes
• Only Private Comments
• Organization ID
• Phone
• Photo
• Remote Photo URL
• Restricted Agent
• Role
• Role Type
• Shared
• Shared Agent
• Shared Phone Number
• Signature
• Suspended
• Tags
• Ticket Restriction
• Time Zone
• Two Factor Auth Enabled
• Updated At
• URL
• User Fields
• Verified

Remove Tags from Ticket

Remove tags from a ticket.

• 0

Retrieve Group

Grab all details about a group.

• Created At
• Default
• Deleted
• Description
• ID
• Is Public
• Name
• Updated At
• URL

Retrieve Organization

Grab all details about an organization.

• Created At
• Details
• Domain Names
• External ID
• Group ID
• ID
• Name
• Notes
• Organization Fields
• Shared Comments
• Shared Tickets
• Tags
• Updated At
• URL

Retrieve Ticket

Grab all details about a ticket.

• Allow Attachments
• Allow Channelback
• Assignee ID
• Brand ID
• Collaborator Ids
• Collaborators
• Created At
• Custom Fields
• Custom Status ID
• Description
• Due At
• Email Cc Ids
• Encoded ID
• External ID
• Follower Ids
• Followup Ids
• From Messaging Channel
• Generated Timestamp
• Group ID
• Has Incidents
• ID
• Is Public
• Macro Ids
• Organization ID
• Priority
• Problem ID
• Raw Subject
• Recipient
• Requester ID
• Satisfaction Rating
• Sharing Agreement Ids
• Status
• Subject
• Submitter ID
• Tags
• Ticket Form ID
• Type
• Updated At
• URL
• Via
• Via Followup Source ID

Retrieve User

Grab all details about a user.

• Active
• Alias
• Chat Only
• Created At
• Custom Role ID
• Default Group ID
• Details
• Email
• External ID
• Iana Time Zone
• ID
• Last Login At
• Locale
• Locale ID
• Moderator
• Name
• Notes
• Only Private Comments
• Organization ID
• Phone
• Photo
• Remote Photo URL
• Restricted Agent
• Role
• Role Type
• Shared
• Shared Agent
• Shared Phone Number
• Signature
• Suspended
• Tags
• Ticket Restriction
• Time Zone
• Two Factor Auth Enabled
• Updated At
• URL
• User Fields
• Verified

Search

Search for specific results.

• Count
• Facets
• Next Page
• Previous Page
• Results

Update Group

Modify a group's details.

Update Organization

Modify an organization's details.

Update Ticket

Modify a ticket's details.

• Ticket

Update User

Modify a user's details.

• User

Upload Files

Upload a file.

Get List of Collection's Products

Obtain a list of products for a collection.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Published Scope
• Tags
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image

Get List of Products by Advanced Search

Obtain a list of products based on provided information.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Published Scope
• Tags
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image
• Metafields

Get List of Purchased Products

Obtain a list of the highest converting cross-sell products based on the given inputs.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Published Scope
• Tags
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image
• Metadata

Get List of Recommended Products

Obtain a list of the highest converting cross-sell products based on the given information.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Status
• Published Scope
• Tags
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image
• Cache Info
• Owner

Get List of Similar Products

Obtain a list of products that are similar.

• Admin Graphql Api ID
• Body HTML
• Created At
• Description
• Handle
• ID
• Image
• Images
• Options
• Product Type
• Published At
• Status
• Tags
• Template Suffix
• Title
• Updated At
• Vendor
• Variants
• Owner

Get List of Top Seller Products

Obtain a list of the top selling products based on sales data.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Tags
• Published Scope
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image

Get List of User's Viewed Products

Obtain a list of products viewed by a user.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Published Scope
• Tags
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image

Get Personalized List of Products

Obtain a personalized list of products based on provided information.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Published Scope
• Tags
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image
• Metafields

Get Static List of Recommended Products

Obtain a static list of products to recommend based on provided information.

• ID
• Title
• Body HTML
• Vendor
• Product Type
• Created At
• Handle
• Updated At
• Published At
• Template Suffix
• Tags
• Published Scope
• Admin Graphql Api ID
• Variants
• Options
• Images
• Image

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.