# Connect Queue to Zendesk and automate your tasks

## Why integrate Queue with Zendesk

The Queue to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Collect orders into a single daily fulfillment batch

Queue holds incoming orders throughout the day and releases them together on your schedule. Your fulfillment system receives a clean batch rather than a continuous stream of individual requests.

### Send inventory updates to your ERP on a schedule

Instead of pushing every stock change as it happens, Queue accumulates updates until the scheduled window. Your ERP or warehouse system receives one clean batch per session — not a flood of individual calls.

### Deliver one team digest instead of constant pings

Queue collects the events your team cares about — orders, flags, or refunds — and sends one consolidated Slack message or email when the timer fires. Signal, not noise.

### Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

### Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

### Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

## Build any Queue and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Attachment Linked to Ticket Comment

- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Attachment Redacted from Ticket Comment

###### Comment Created

Starts when a comment is created.

###### Comment Made Private

###### Comment Redacted

###### Ticket Agent Assignment Changed

###### Ticket Brand Updated

###### Ticket Created

- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via

###### Ticket Custom Field Updated

###### Ticket Custom Status Updated

###### Ticket Deleted

###### Ticket Description Updated

###### Ticket Email CCs Updated

###### Ticket External ID Updated

###### Ticket Followers Changed

###### Ticket Form Updated

###### Ticket Group Assignment Changed

###### Ticket Merged

###### Ticket Organization Updated

###### Ticket Priority Updated

###### Ticket SLA Policy Updated

###### Ticket Status Updated

###### Ticket Subject Updated

###### Ticket Updated

###### Add Tag to Ticket

- ID

###### Count Search Results

- Count

###### Create Group

- Group

###### Create Organization

- Organization

###### Create Ticket

- Ticket

###### Create Ticket Comment

- Ticket

###### Create User

- User

###### Delete Group

- ID

###### Delete Organization

- ID

###### Delete Ticket

- ID

###### Get List of Comments

- Attachments
- Audit ID
- Author ID
- Body
- Created At
- HTML Body
- ID
- Metadata
- Plain Body
- Public
- Type
- Uploads
- Via

###### Get List of Groups

- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Get List of Organizations

- Count
- Next Page
- Organizations
- Previous Page

###### Get List of Tickets

- Allow Attachments
- Allow Channelback
- Assignee Email
- Assignee ID
- Attribute Value Ids
- Brand ID
- Collaborator Ids
- Collaborators
- Comment
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Email Ccs
- Encoded ID
- External ID
- Follower Ids
- Followers
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro ID
- Macro Ids
- Metadata
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester
- Requester ID
- Safe Update
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- Updated Stamp
- URL
- Via
- Via Followup Source ID
- Via ID
- Voice Comment

###### Get List of Users

- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Remove Tags from Ticket

- ID

###### Retrieve Group

- ID

###### Retrieve Organization

- ID

###### Retrieve Ticket

- ID

###### Retrieve User

- ID

###### Search

- Count
- Facets
- Next Page
- Previous Page
- Results

###### Update Group

- ID

###### Update Organization

- ID

###### Update Ticket

- ID

###### Update User

- ID

###### Upload Files

- ID

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## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.