# Connect Package Tracking to Zendesk and automate your tasks ## Why integrate Package Tracking with Zendesk The Package Tracking to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Send customers a same-day delivery heads-up When a package status changes to Out for Delivery, MESA sends the customer a personalized notification. They know it's coming today — no tracking page required, no "where's my order" email to answer. ### Alert your team the moment a delivery fails When a delivery attempt fails or an exception is flagged, MESA immediately notifies the right person. Your team can act before the customer even knows there's a problem. ### Trigger a review request right after delivery When a package status changes to Delivered, MESA fires a follow-up to the customer — review request, loyalty offer, or cross-sell. The timing is based on actual delivery, not an estimated date. ### Create Zendesk tickets from Shopify order events automatically When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context. ### Keep Shopify customer data current when tickets are resolved When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually. ### Route support tickets based on order and customer details When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start. ## Build any Package Tracking and Zendesk automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Attachment Linked to Ticket Comment Starts when an attachment is linked to a ticket comment. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via - Event ###### Attachment Redacted from Ticket Comment Starts when an attachment is permanently redacted from an existing comment on a ticket. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via - Event ###### Comment Created Starts when a comment is created. ###### Comment Made Private Starts when a comment is made private. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via - Event ###### Comment Redacted Starts when a comment is redacted. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via - Event ###### Ticket Agent Assignment Changed Starts when a ticket is reassigned to another agent. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via - Event ###### Ticket Created Starts when a ticket is created. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via ###### Ticket Updated Starts when a ticket is updated. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via ###### Shipment Delivered Starts when a shipment is delivered. - Archived - Courier Code - Created At - Customer Email - Customer Name - Customer Sms - Delivery Status - Destination City - Destination Country - Dimension - Exchange Number - ID - Label - Latest Checkpoint Time - Latest Event - Logistics Channel - Note - Order Date - Order ID - Order Number - Origin City - Origin Country - Origin State - Pieces - Previously - Product Type - Recipient Postcode - Scheduled Address - Scheduled Delivery Date - Service Code - Signed By - Status Info - Substatus - Title - Tracking Number - Transit Time - Weight ###### Shipment Experienced Exception Starts when a shipment has an exception. - Archived - Courier Code - Created At - Customer Email - Customer Name - Customer Sms - Delivery Status - Destination City - Destination Country - Dimension - Exchange Number - ID - Label - Latest Checkpoint Time - Latest Event - Logistics Channel - Note - Order Date - Order ID - Order Number - Origin City - Origin Country - Origin State - Pieces - Previously - Product Type - Recipient Postcode - Scheduled Address - Scheduled Delivery Date - Service Code - Signed By - Source - Status Info - Substatus - Title - Tracking Number ###### Add Tag to Ticket Add a tag to a ticket. - 0 ###### Create Ticket Create a ticket. - Ticket ###### Create User Create a user. - User ###### Update Ticket Modify a ticket's details. - Ticket ###### Search Search for specific results. - Count - Facets - Next Page - Previous Page - Results ## Integrate Package Tracking with Zendesk today. 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