# Connect Package Tracking to Rivo and automate your tasks ## Why integrate Package Tracking with Rivo The Package Tracking to Rivo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Send customers a same-day delivery heads-up When a package status changes to Out for Delivery, MESA sends the customer a personalized notification. They know it's coming today — no tracking page required, no "where's my order" email to answer. ### Alert your team the moment a delivery fails When a delivery attempt fails or an exception is flagged, MESA immediately notifies the right person. Your team can act before the customer even knows there's a problem. ### Trigger a review request right after delivery When a package status changes to Delivered, MESA fires a follow-up to the customer — review request, loyalty offer, or cross-sell. The timing is based on actual delivery, not an estimated date. ### Keep loyalty status current across your marketing tools When a customer earns or redeems points in Rivo, MESA updates their record in Klaviyo, Shopify, and connected platforms in real time. Your segments, flows, and CRM always reflect where each customer stands in your program without manual list updates. ### Enroll customers in Rivo based on Shopify purchase behavior When a customer hits a condition in Shopify — a first purchase, a spend threshold, a product category — MESA adds them to Rivo and sets the right starting tier. Your loyalty program grows with your customer base without anyone managing enrollments by hand. ### Trigger loyalty rewards at the moments that drive retention When a customer reaches a milestone — a repeat purchase, a referral, a VIP threshold — MESA triggers the right Rivo action and can notify them through your preferred channel. Your program responds to behavior in real time, not on a delayed sync cycle. ## Build any Package Tracking and Rivo automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Customer VIP Tier Updated Starts when a customer VIP tier is modified. - ID - Vip Tier ID - Started At - Internal Note - External Note - Customer - Vip Tier ###### Loyalty Points Earned Starts when loyalty points are earned. - ID - Points Amount - Applied At - Internal Note - External Note - Event Type - Source - Customer ###### Points Redemption Created Starts when points are redeemed. - Applied At - Code - Customer - Expires At - ID - Name - Points Amount - Referred Email - Refunded At - Reward - Terms Of Service - Reward ID - Source - Used At ###### Shipment Delivered Starts when a shipment is delivered. - Archived - Courier Code - Created At - Customer Email - Customer Name - Customer Sms - Delivery Status - Destination City - Destination Country - Destination Info - Destination State - Destination Track Number - Dimension - Exchange Number - ID - Label - Latest Checkpoint Time - Latest Event - Logistics Channel - Note - Order Date - Order ID - Order Number - Origin City - Origin Country - Origin Info - Origin State - Pieces - Previously - Product Type - Recipient Postcode - Scheduled Address - Scheduled Delivery Date - Service Code - Signed By - Source - Status Info - Substatus - Title - Tracking Courier Account - Tracking Destination Country - Tracking Key - Tracking Number - Tracking Origin Country - Tracking Postal Code - Tracking Ship Date - Transit Time - Update At - Updating - Weight - Weight Kg ###### Shipment Experienced Exception Starts when a shipment has an exception. ###### Shipment Experienced Failed Delivery Starts when a shipment has failed to be delivered. ###### Shipment Information Received Starts when a shipment receives information. ###### Shipment's Status is In Transit Starts when a shipment's status is in transit. ###### Shipment's Status is Out for Delivery Starts when a shipment's status is out for delivery. ###### Shipment's Tracking Expired Starts when a shipment's tracking has expired. ###### Shipment's Tracking is Pending Starts when a shipment's tracking is pending. ###### Add Points to Customer's Points Balance Create a points event to adjust a customers points balance. - Type - ID - Attributes ###### Create Points Redemption Redeem a reward for points. - Customer Identifier - Reward ID - Points Amount ###### Create Referral Create a referral. ###### Get List of Customers Obtain a list of customers. - Type - ID - Attributes ###### Get List of Earning Rules Obtain a list of earning rules. - Type - ID - Attributes ###### Get List of Points Events Obtain a list of points events. - Type - ID - Attributes ###### Get List of Points Redemptions Obtain a list of points redemptions. - Type - ID - Attributes ###### Get List of Referrals Obtain a list of referrals. ###### Get List of Rewards Obtain a list of rewards. - Type - ID - Attributes ###### Get List of VIP Tiers Obtain a list of VIP tiers. - Type - ID - Attributes ###### Retrieve Customer Grab all details about a customer. - Type - ID - Attributes ###### Retrieve VIP Tier Grab all details about a VIP tier. - Type - ID - Attributes ###### Update Customer Modify a customer. - Dob ###### Update Customer's VIP Tier Update a customer's VIP tier. - Vip Tier ID - Internal Note - Skip Email ###### Create Tracking Create a tracking. - Tracking Number - Courier Code - Order Number - Customer Name - Title - Language ###### Detect Tracking Number's Carrier Obtain a list of detected carriers for a tracking number. - Courier URL - Courier Code - Courier Logo - Courier Name - Courier Type - Courier Phone - Optional Fields - Default Language - Support Language - Courier Country Iso2 - Tracking Required Fields ###### Get List of Carriers Obtain a list of carriers. ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Package Tracking with Rivo today. Enjoy a 7-day free trial. Get your first workflow in minutes.