# Connect Package Tracking to Relay and automate your tasks

## Describe to build

### Activity reports

Fully supported

MESA's Package Tracking to Relay integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

[Try MESA for free](/content/pricing/index.html)

★★★★★ 4.9 rating on Shopify App Store

## Why integrate Package Tracking with Relay

The Package Tracking to Relay integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Send customers a same-day delivery heads-up

When a package status changes to Out for Delivery, MESA sends the customer a personalized notification. They know it's coming today — no tracking page required, no "where's my order" email to answer.

### Alert your team the moment a delivery fails

When a delivery attempt fails or an exception is flagged, MESA immediately notifies the right person. Your team can act before the customer even knows there's a problem.

### Trigger a review request right after delivery

When a package status changes to Delivered, MESA fires a follow-up to the customer — review request, loyalty offer, or cross-sell. The timing is based on actual delivery, not an estimated date.

### Break sprawling automations into manageable pieces

Relay lets one workflow hand off to another, so each piece stays focused and easy to maintain. Update or reuse a single step without touching everything downstream.

### Catch workflow failures before they cost you an order

When a workflow errors, Relay routes the failure to another workflow that retries the task, alerts your team, or reroutes the order. Nothing silently drops.

### Let AI decide how to handle a broken workflow

Your AI assistant reviews the failed step, the data involved, and past outcomes, then chooses whether to retry, escalate, or reroute the task. No manual triage required.

## Build any Package Tracking and Relay automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Shipment Delivered

Starts when a shipment is delivered.

- Archived
- Courier Code
- Created At
- Customer Email
- Customer Name
- Customer Sms
- Delivery Status
- Destination City
- Destination Country
- Destination Info
- Destination State
- Destination Track Number
- Dimension
- Exchange Number
- ID
- Label
- Latest Checkpoint Time
- Latest Event
- Logistics Channel
- Note
- Order Date
- Order ID
- Order Number
- Origin City
- Origin Country
- Origin Info
- Origin State
- Pieces
- Previously
- Product Type
- Recipient Postcode
- Scheduled Address
- Scheduled Delivery Date
- Service Code
- Signed By
- Source
- Status Info
- Substatus
- Title
- Tracking Courier Account
- Tracking Destination Country
- Tracking Key
- Tracking Number
- Tracking Origin Country
- Tracking Postal Code
- Tracking Ship Date
- Transit Time
- Update At
- Updating
- Weight
- Weight Kg

###### Shipment Experienced Exception

Starts when a shipment has an exception.

###### Shipment Experienced Failed Delivery

Starts when a shipment has failed to be delivered.

###### Shipment Information Received

Starts when a shipment receives information.

###### Shipment's Status is In Transit

Starts when a shipment's status is in transit.

###### Shipment's Status is Out for Delivery

Starts when a shipment's status is out for delivery.

###### Shipment's Tracking Expired

Starts when a shipment's tracking has expired.

###### Shipment's Tracking is Pending

Starts when a shipment's tracking is pending.

###### Trigger Workflow

Pass to Workflow - Hand off execution to another workflow by name.

- Task ID
- Error

###### Create Tracking

Create a tracking.

- Tracking Number
- Courier Code
- Order Number
- Customer Name
- Title
- Language

###### Detect Tracking Number's Carrier

Obtain a list of detected carriers for a tracking number.

- Courier URL
- Courier Code
- Courier Logo
- Courier Name
- Courier Type
- Courier Phone
- Optional Fields
- Default Language
- Support Language
- Courier Country Iso2
- Tracking Required Fields

###### Get List of Carriers

Obtain a list of carriers.

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Package Tracking with Relay today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

[Try MESA today →](/content/pricing/index.html)

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