# Connect Omnisend to Zendesk and automate your tasks

## Why integrate Omnisend with Zendesk

The Omnisend to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Keep Omnisend contacts current as customers shop in Shopify

When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Omnisend contact profile in real time. Your segments and automations always reflect who your customers are right now, not who they were at the last sync.

### Trigger Omnisend automations from any Shopify event

When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Omnisend and starts the right automation. Your email and SMS marketing runs on the full range of what happens in your store, not just native Shopify triggers.

### Suppress the right customers from campaigns at the right time

When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Omnisend contact status or tags automatically. Your campaigns reach the right people without anyone managing list hygiene by hand between sends.

### Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

### Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

### Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

## Build any Omnisend and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Attachment Linked to Ticket Comment

- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Attachment Redacted from Ticket Comment

###### Comment Created

Starts when a comment is created.

###### Comment Made Private

###### Comment Redacted

###### Ticket Agent Assignment Changed

###### Ticket Brand Updated

###### Ticket Created

- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via

###### Ticket Custom Field Updated

###### Ticket Custom Status Updated

###### Ticket Deleted

###### Ticket Description Updated

###### Ticket Email CCs Updated

###### Ticket External ID Updated

###### Ticket Followers Changed

###### Ticket Form Updated

###### Ticket Group Assignment Changed

###### Ticket Merged

###### Ticket Organization Updated

###### Ticket Priority Updated

###### Ticket SLA Policy Updated

###### Ticket Status Updated

###### Ticket Subject Updated

###### Ticket Updated

###### Cart Created

- Contact ID
- Cart ID
- Email
- Phone
- Created At
- Updated At
- Currency
- Cart Sum
- Cart Recovery URL
- Products

###### Order Created

- Order ID
- Email
- Phone
- Contact ID
- Order Number
- Cart ID
- Shipping Method
- Tracking Code
- Courier Title
- Courier URL
- Order URL
- Source
- Discount Code
- Discount Value
- Discount Type
- Currency
- Order Sum
- Sub Total Sum
- Discount Sum
- Tax Sum
- Shipping Sum
- Created At
- Updated At
- Canceled Date
- Cancel Reason
- Payment Method
- Payment Status
- Fulfillment Status
- Contact Note
- Billing Address
- Shipping Address
- Products
- Custom Fields

###### Product Created

- Product ID
- Title
- Status
- Description
- Currency
- Product URL
- Vendor
- Type
- Created At
- Updated At
- Tags
- Category Ids
- Images
- Variants

###### Add Tag to Ticket

- 0

###### Count Search Results

- Count

###### Create Group

- Group

###### Create Organization

- Organization

###### Create Ticket

- Ticket

###### Create Ticket Comment

- Ticket

###### Create User

- User

###### Delete Group

- Group

###### Delete Organization

- Organization

###### Delete Ticket

- Ticket

###### Get List of Comments

- Attachments
- Audit ID
- Author ID
- Body
- Created At
- HTML Body
- ID
- Metadata
- Plain Body
- Public
- Type
- Uploads
- Via

###### Get List of Groups

- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Get List of Organizations

- Count
- Next Page
- Organizations
- Previous Page

###### Get List of Tickets

- Allow Attachments
- Allow Channelback
- Assignee Email
- Assignee ID
- Attribute Value Ids
- Brand ID
- Collaborator Ids
- Collaborators
- Comment
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Email Ccs
- Encoded ID
- External ID
- Follower Ids
- Followers
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro ID
- Macro Ids
- Metadata
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester
- Requester ID
- Safe Update
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- Updated Stamp
- URL
- Via
- Via Followup Source ID
- Via ID
- Voice Comment

###### Get List of Users

- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Remove Tags from Ticket

- 0

###### Retrieve Group

- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Retrieve Organization

- Created At
- Details
- Domain Names
- External ID
- Group ID
- ID
- Name
- Notes
- Organization Fields
- Shared Comments
- Shared Tickets
- Tags
- Updated At
- URL

###### Retrieve Ticket

- Allow Attachments
- Allow Channelback
- Assignee ID
- Brand ID
- Collaborator Ids
- Collaborators
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Encoded ID
- External ID
- Follower Ids
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro Ids
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester ID
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- URL
- Via
- Via Followup Source ID

###### Retrieve User

###### Search

- Count
- Facets
- Next Page
- Previous Page
- Results

###### Update Group

- Group

###### Update Organization

- Organization

###### Update Ticket

- Ticket

###### Update User

- User

###### Upload Files

- Files

###### Create Campaign Action Start

- Campaign Action

###### Create Cart

- Cart ID
- Email
- Phone
- Contact ID
- Created At
- Updated At
- Currency
- Cart Sum
- Cart Recovery URL
- Products

###### Create Cart Product

- Cart Product ID
- Product ID
- Variant ID
- Sku
- Title
- Description
- Quantity
- Price
- Old Price
- Discount
- Image URL
- Product URL

###### Create Category

- Category ID
- Title
- Created At
- Updated At

###### Create Contact

- Email
- Email Status
- Sms Phone Number
- Sms Status
- First Name
- Last Name
- Country
- Country Code
- State
- City
- Address
- Postal Code
- Gender
- Birthdate
- Custom Properties

###### Create Order

###### Create Product

- Product ID
- Title
- Status
- Description
- Currency
- Product URL
- Vendor
- Type
- Created At
- Updated At
- Tags
- Category Ids
- Images
- Variants

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.