# Connect Loop Returns to Transform and automate your tasks

## Why integrate Loop Returns with Transform

The Loop Returns to Transform integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

### Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

### Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

### Map order data to exactly what your CRM expects

The format Shopify uses for an order rarely matches what a CRM, ERP, or spreadsheet needs. Transform maps each field to the right key before the data moves, so every sync lands correctly.

### Build custom notification content on the fly

Before MESA sends order data to a fulfillment partner, Transform maps each field to the exact format they expect. Wrong field names and missing values are fixed in the workflow, not in a support ticket.

### Shape fulfillment payloads before they leave MESA

## Build any Loop Returns and Transform automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Label Created or Updated

Starts when a label is created or modified.
- Topic
- Trigger
- Return ID
- Order ID
- Provider Order ID
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### Restock Requested

Starts when a restock is requested.
- Topic
- Trigger
- ID
- Order ID
- Provider Order ID
- Restock Items

###### Return Created or Updated

Starts when a return is created or modified.
- Topic
- Trigger
- ID
- State
- Created At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### Transform Editor

Create a JSON, HTML, or text payload.
- Text

###### Transform Mapping

Map data to specific fields.

###### Transform Script

Write custom code to transform data.

###### Cancel Return

Cancel a return.

###### Close Return

Close a return.

###### Create Blacklist

Create a blacklist.
- Type
- Value
- Secondary Value

###### Create Order Link

Generate an order link that will take the user directly to their order.
- Designation
- Name
- Zip

###### Create Whitelist

Create a whitelist.
- Type
- Value
- Secondary Value

###### Delete Blacklist

Remove a blacklist.

###### Delete Whitelist

Remove a whitelist.

###### Flag Return

Mark a return.

###### List Blacklist

Obtain a list of blacklists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total

###### List Details of Return

Obtain a list of return details.
- ID
- Created At
- Order ID
- Order Name
- Order Number
- State
- Currency
- Refund
- Gift Card
- Exchange
- Return Total
- Line Items
- Customer Email
- Carrier
- Label Status
- Label Updated At
- Tracking Number

###### List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.
- ID
- Created At
- Updated At
- Return Line Item ID
- Order ID
- Order Name
- State
- Customer Email
- Title
- Sku
- Carrier
- Label Status
- Label Updated At
- Tracking Number

###### List Returns Return

Obtain a list of returns that were created within a given timeframe.
- ID
- State
- Created At
- Updated At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### List Whitelist

Obtain a list of whitelists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total

###### Process Return

Return the funds to the customer.

###### Retrieve Blacklist

Grab all details about the blacklist.
- ID
- Created At
- Type
- Value
- Secondary Value

###### Retrieve Whitelist

Grab all details about the whitelist.
- ID
- Created At
- Type
- Value
- Secondary Value

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST.

## Integrate Loop Returns with Transform today.

Enjoy a 7-day free trial. Get your first workflow in minutes.