# Connect Loop Returns to Tracktor and automate your tasks

## Why integrate Loop Returns with Tracktor

The Loop Returns to Tracktor integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

### Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

### Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

### Trigger post-shipment workflows the moment a Tracktor status changes

When Tracktor updates a shipment status — in transit, out for delivery, delivered — MESA kicks off the right next step in Shopify or a connected tool. Your post-purchase workflows run on what's actually happening with each package, not on a fixed schedule.

### Keep Shopify customer records current with delivery outcomes

When Tracktor logs a delivery event — a successful delivery, a failed attempt, an exception — MESA updates the customer's Shopify record with the outcome. Your team and connected tools always reflect where each order ended up without manual updates or dashboard monitoring.

### Trigger marketing flows from Tracktor delivery events

When Tracktor confirms a delivery, MESA sends the signal to Klaviyo or Omnisend and starts the right post-purchase sequence. Your review request, loyalty point, or re-engagement flow fires at the exact moment the customer has their product in hand.

## Build any Loop Returns and Tracktor automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Fulfillment is Pre Transit

Starts when a fulfillment's status changes to Pre Transit.
- Tracking URL
- Order Name
- Tracking Number
- Latest Status
- Carrier
- Line Items
- Fulfillment ID
- Order ID
- Is Automatic
- Shopify Carrier
- Shipment Status
- Exception Status
- Fulfillment Status
- Shop URL
- Status

###### Fulfillment Status is Delivered

Starts when a fulfillment's status changes to Delivered.
- Tracking URL
- Order Name
- Tracking Number
- Latest Status
- Carrier
- Line Items
- Fulfillment ID
- Order ID
- Is Automatic
- Shopify Carrier
- Shipment Status
- Exception Status
- Fulfillment Status
- Shop URL
- Status

###### Fulfillment Status is In Transit

Starts when a fulfillment's status changes to In Transit.
- Tracking URL
- Order Name
- Tracking Number
- Latest Status
- Carrier
- Line Items
- Fulfillment ID
- Order ID
- Is Automatic
- Shopify Carrier
- Shipment Status
- Exception Status
- Fulfillment Status
- Shop URL
- Status

###### Fulfillment Status is Out For Delivery

Starts when a fulfillment's status changes to Out For Delivery.
- Tracking URL
- Order Name
- Tracking Number
- Latest Status
- Carrier
- Line Items
- Fulfillment ID
- Order ID
- Is Automatic
- Shopify Carrier
- Shipment Status
- Exception Status
- Fulfillment Status
- Shop URL
- Status

###### Fulfillment Status Updated

Starts when a fulfillment's status is updated with new information.
- Tracking URL
- Order Name
- Tracking Number
- Latest Status
- Carrier
- Line Items
- Fulfillment ID
- Order ID
- Is Automatic
- Shopify Carrier
- Shipment Status
- Exception Status
- Fulfillment Status
- Shop URL
- Status

###### Label Created or Updated

Starts when a label is created or modified.
- Topic
- Trigger
- Return ID
- Order ID
- Provider Order ID
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### Restock Requested

Starts when a restock is requested.
- Topic
- Trigger
- ID
- Order ID
- Provider Order ID
- Restock Items

###### Return Created or Updated

Starts when a return is created or modified.
- Topic
- Trigger
- ID
- State
- Created At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### Retrieve Fulfillment

Grab all details about the order's fulfillment including tracking status updates.
- Tracking URL
- Order Name
- Tracking Number
- Latest Status
- Carrier
- Line Items
- Fulfillment ID
- Order ID
- Is Automatic
- Shopify Carrier
- Shipment Status
- Exception Status
- Fulfillment Status
- Shop URL
- Status

###### Retrieve Order

Grab all details about the order including all fulfillment tracking status updates.
- Order ID
- Order Name
- Order Email
- Order Phone
- Tracking URL
- Fulfillments
- Customer First Name
- Customer Last Name
- Customer Full Name
- Total Price
- Line Item Count
- Days Since Ordered
- Automatic Carrier Updates
- Order Created At
- Order Source Name
- Exception Statuses
- Statuses

###### Update Order's Manual Status

Update an order's manual status with new information.
- Status
- Automatic Carrier Updates
- Force Updates

###### Cancel Return

Cancel a return.

###### Close Return

Close a return.

###### Create Blacklist

Create a blacklist.
- Type
- Value
- Secondary Value

###### Create Order Link

Generate an order link that will take the user directly to their order.
- Designation
- Name
- Zip

###### Create Whitelist

Create a whitelist.
- Type
- Value
- Secondary Value

###### Delete Blacklist

Remove a blacklist.

###### Delete Whitelist

Remove a whitelist.

###### Flag Return

Mark a return.

###### List Blacklist

Obtain a list of blacklists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total

###### List Details of Return

Obtain a list of return details.
- ID
- Created At
- Order ID
- Order Name
- Order Number
- State
- Currency
- Refund
- Gift Card
- Exchange
- Return Total
- Line Items
- Customer Email
- Carrier
- Label Status
- Label Updated At
- Tracking Number

###### List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.
- ID
- Created At
- Updated At
- Return Line Item ID
- Order ID
- Order Name
- State
- Customer Email
- Title
- Sku
- Carrier
- Label Status
- Label Updated At
- Tracking Number

###### List Returns Return

Obtain a list of returns that were created within a given timeframe.
- ID
- State
- Created At
- Updated At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### List Whitelist

Obtain a list of whitelists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total

###### Process Return

Return the funds to the customer.

###### Retrieve Blacklist

Grab all details about the blacklist.
- ID
- Created At
- Type
- Value
- Secondary Value

###### Retrieve Whitelist

Grab all details about the whitelist.
- ID
- Created At
- Type
- Value
- Secondary Value.