Connect Loop Returns to TikTok and automate your tasks

Why integrate Loop Returns with TikTok

The Loop Returns to TikTok integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

Sync Shopify audiences to TikTok Ads in real time

When a customer's tags, purchase history, or lifecycle stage changes in Shopify, MESA updates the corresponding TikTok Ads audience. Your campaigns always target the right people without manual list exports or scheduled syncs.

Build retargeting audiences from Shopify customer behavior

When a customer abandons checkout, completes a first purchase, or crosses a spend threshold, MESA adds them to the right TikTok Ads audience automatically. Your retargeting runs on live customer behavior, not a weekly CSV upload.

Pause or adjust campaigns when inventory runs low

When stock drops below a threshold in Shopify, MESA triggers a TikTok Ads update — pausing a campaign, adjusting a budget, or flagging it for review. You stop spending on products you can't fulfill without monitoring ad accounts separately.

Build any Loop Returns and TikTok automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Lead Created

Starts when an instant form lead is submitted.

• Request ID
• Entry
• Time

Label Created or Updated

Starts when a label is created or modified.

• Topic
• Trigger
• Return ID
• Order ID
• Provider Order ID
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Restock Requested

Starts when a restock is requested.

• Topic
• Trigger
• ID
• Order ID
• Provider Order ID
• Restock Items

Return Created or Updated

Starts when a return is created or modified.

• Topic
• Trigger
• ID
• State
• Created At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Create Ad

Create a TikTok ad.

• Advertiser ID
• Adgroup ID
• Creatives

Create Ad Group

Create a new ad group.

• Advertiser ID
• Adgroup Name
• Campaign ID
• Budget Mode
• Budget
• Placement Type
• Placement
• External Type
• Location
• Schedule Type
• Schedule Start Time
• Optimize Goal
• Billing Event
• Cpv Video Duration
• Bid
• External Action
• Schedule End Time

Create Campaign

Create a new campaign.

• Advertiser ID
• Budget
• Budget Mode
• Objective Type
• Campaign Name

Custom Report

Create a custom report.

List Ad Group

Obtain a list of ad groups.

• Total Number
• Page
• Page Size
• Total Page

List Ads

Obtain a list of ads.

• Total Number
• Page
• Page Size
• Total Page

List Campaigns

Obtain a list of campaigns.

• Total Number
• Page
• Page Size
• Total Page

Retrieve Ad Group Summary Report

Query the daily reporting data of ad groups within a certain period of time.

Retrieve Auction Campaign Summary Report

Query the daily reporting data of auction campaigns within a certain period of time.

Update Ad

Modify an existing ad.

• Advertiser ID
• Adgroup ID
• Creatives

Update Ad Group

Modify an existing ad group.

• Advertiser ID
• Adgroup Name
• Adgroup ID
• Operation System
• Category
• Keywords
• Location
• Schedule Type
• Schedule End Time
• Dayparting
• Bid
• Conversion Bid
• Budget Mode
• Budget
• Bid Type

Update Ad Group Status

Delete, disable, or enable an existing ad group.

• Advertiser ID
• Adgroup Ids
• Opt Status

Update Ad Status

Delete, disable, or enable an existing ad.

Update Campaign

Modify an existing campaign.

• Advertiser ID
• Budget
• Budget Mode
• Objective Type
• Campaign Name
• Campaign ID

Update Campaign Status

Delete, disable, or enable an existing campaign.

• Advertiser ID
• Campaign Ids
• Opt Status

Upload Image

Upload an image to your TikTok Business account.

• Format
• File Name
• Height
• Image ID
• Create Time
• ID
• Size
• URL
• Displayable
• Material ID
• Width
• Modify Time
• Signature

Upload Video

Upload a video to your TikTok Business account.

• Poster URL
• Format
• URL
• File Name
• Video ID
• Displayable
• Material ID
• Height
• Width
• Bit Rate
• Create Time
• Modify Time
• Allowed Placements
• Signature
• Duration
• Allow Download
• ID
• Size

Cancel Return

Cancel a return.

Close Return

Close a return.

Create Blacklist

Create a blacklist.

• Type
• Value
• Secondary Value

Create Order Link

Generate an order link that will take the user directly to their order.

• Designation
• Name
• Zip

Create Whitelist

Create a whitelist.

• Type
• Value
• Secondary Value

Delete Blacklist

Remove a blacklist.

Delete Whitelist

Remove a whitelist.

Flag Return

Mark a return.

List Blacklist

Obtain a list of blacklists.

• Current Page
• Data
• From
• Last Page
• Next Page URL
• Path
• Per Page
• Prev Page URL
• To
• Total

List Details of Return

Obtain a list of return details.

• ID
• Created At
• Order ID
• Order Name
• Order Number
• State
• Currency
• Refund
• Gift Card
• Exchange
• Return Total
• Line Items
• Customer Email
• Carrier
• Label Status
• Label Updated At
• Tracking Number

List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.

• ID
• Created At
• Updated At
• Return Line Item ID
• Order ID
• Order Name
• State
• Customer Email
• Title
• Sku
• Carrier
• Label Status
• Label Updated At
• Tracking Number

List Returns Return

Obtain a list of returns that were created within a given timeframe.

• ID
• State
• Created At
• Updated At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

List Whitelist

Obtain a list of whitelists.

• Current Page
• Data
• From
• Last Page
• Next Page URL
• Path
• Per Page
• Prev Page URL
• To
• Total

Process Return

Return the funds to the customer.

Retrieve Blacklist

Grab all details about the blacklist.

• ID
• Created At
• Type
• Value
• Secondary Value

Retrieve Whitelist

Grab all details about the whitelist.

• ID
• Created At
• Type
• Value
• Secondary Value

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Loop Returns with TikTok today.

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