Connect Loop Returns to Smile.io and automate your tasks

Activity reports

MESA's Loop Returns to Smile.io integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

Why integrate Loop Returns with Smile.io

The Loop Returns to Smile.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

Keep loyalty data in sync with your marketing tools

When a customer earns or redeems points in Smile.io, MESA updates their record across your stack — email platform, CRM, Shopify tags. Every tool reflects where each customer stands in your program.

Enroll customers in your loyalty program automatically

When a customer meets a condition in Shopify — first purchase, spend threshold, product type — MESA adds them to Smile.io without any manual steps. Your program grows as your store does.

Trigger rewards at the moments that matter most

When a customer hits a milestone — a birthday, a VIP tier, a win-back window — MESA triggers the right Smile.io action and can notify them through your preferred channel. No manual monitoring required.

Build any Loop Returns and Smile.io automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Label Created or Updated

Starts when a label is created or modified.

• Topic
• Trigger
• Return ID
• Order ID
• Provider Order ID
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Restock Requested

Starts when a restock is requested.

• Topic
• Trigger
• ID
• Order ID
• Provider Order ID
• Restock Items

Return Created or Updated

Starts when a return is created or modified.

• Topic
• Trigger
• ID
• State
• Created At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Create Activity

Create an activity.

• Activity

Create Points Transaction

Add or remove points from a customer’s points balance by creating a points transaction.

Get List of Customers

Obtain a list of customers.

• ID
• First Name
• Last Name
• Email
• Date Of Birth
• Points Balance
• Referral URL
• Vip Tier ID
• State
• Created At
• Updated At

Retrieve Customer

Grab all details about a customer.

• ID
• First Name
• Last Name
• Email
• Date Of Birth
• Points Balance
• Referral URL
• Vip Tier ID
• State
• Created At
• Updated At

Cancel Return

Cancel a return.

Close Return

Close a return.

Create Blacklist

Create a blacklist.

• Type
• Value
• Secondary Value

Create Order Link

Generate an order link that will take the user directly to their order.

• Designation
• Name
• Zip

Create Whitelist

Create a whitelist.

• Type
• Value
• Secondary Value

Delete Blacklist

Remove a blacklist.

Delete Whitelist

Remove a whitelist.

Flag Return

Mark a return.

List Blacklist

Obtain a list of blacklists.

• Current Page
• Data
• From
• Last Page
• Next Page URL
• Path
• Per Page
• Prev Page URL
• To
• Total

List Details of Return

Obtain a list of return details.

• ID
• Created At
• Order ID
• Order Name
• Order Number
• State
• Currency
• Refund
• Gift Card
• Exchange
• Return Total
• Line Items
• Customer Email
• Carrier
• Label Status
• Label Updated At
• Tracking Number

List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.

• ID
• Created At
• Updated At
• Return Line Item ID
• Order ID
• Order Name
• State
• Customer Email
• Title
• Sku
• Carrier
• Label Status
• Label Updated At
• Tracking Number

List Returns Return

Obtain a list of returns that were created within a given timeframe.

• ID
• State
• Created At
• Updated At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

List Whitelist

Obtain a list of whitelists.

• Current Page
• Data
• From
• Last Page
• Next Page URL
• Path
• Per Page
• Prev Page URL
• To
• Total

Process Return

Return the funds to the customer.

Retrieve Blacklist

Grab all details about the blacklist.

• ID
• Created At
• Type
• Value
• Secondary Value

Retrieve Whitelist

Grab all details about the whitelist.

• ID
• Created At
• Type
• Value
• Secondary Value

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Loop Returns with Smile.io today.

Enjoy a 7-day free trial. Get your first workflow in minutes.