Loop Returns to Smartrr Integration | MESA

Connect Loop Returns to Smartrr and automate your tasks

Why integrate Loop Returns with Smartrr

The Loop Returns to Smartrr integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

Sync subscription data with your marketing and CRM tools

When a customer subscribes, skips, or cancels in Smartrr, MESA updates their record across your connected platforms. Your email segments, loyalty program, and CRM always reflect current subscription status.

Trigger retention workflows the moment a subscriber churns

When a cancellation or failed payment happens in Smartrr, MESA kicks off the right response — a win-back email, a Slack alert, a tag update in Shopify. You catch churn signals before they become lost customers.

Tag and segment subscribers based on their behavior

As customers interact with their Smartrr subscription — upgrading, pausing, adding products — MESA updates their Shopify tags and customer fields in real time. Your segments stay accurate without manual list management.

Build any Loop Returns and Smartrr automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Payment Method Update

Starts when a payment method is updated.

Subscription Activate

Starts when a subscription is activated.

Subscription Cancel

Starts when a subscription is cancelled.

Subscription Create

Starts when a subscription is created.

Subscription Failed Payment

Starts when a payment fails for a subscription.

Subscription Gift

Starts when a subscription is gifted.

Subscription Pause

Starts when a subscription is paused.

Subscription Send Now

Starts when a subscription is sent now.

Subscription Set Next Date

Starts when a subscription's next date is set.

Subscription Skip

Starts when a subscription is skipped.

Subscription Successful Payment

Starts when a successful payment was made for a subscription.

Subscription Unskip

Starts when a subscription is unskipped.

Subscription Upcoming Order

Starts when a subscription has an upcoming order.

Label Created or Updated

Starts when a label is created or modified.

Restock Requested

Starts when a restock is requested.

Return Created or Updated

Starts when a return is created or modified.

Activate Purchase

Initiate a purchase.

Add Cancellation Reason

Append a cancellation reason.

Add Line Item To Purchase

Append a line item to a purchase.

Add Loyalty Points to Customer

Add loyalty points to an existing customer. Requires Smartrr's Excel plan.

Apply Discount on Purchase

Use a discount on a purchase.

Cancel Purchase

Cancel a purchase.

Complete Historical Orders Sync

Conduct a historical orders sync.

Create Purchase State

Create a purchase state.

Delete Cancellation Reason

Remove a cancellation reason.

Delete Discount on Purchase

Remove a discount on a purchase.

Get List of Addons Configs

Obtain a list of addons configs.

Get List of Bill Audit History

Obtain a list of bill audit history.

Get List of Bills

Obtain a list of bills.

Get List of Bills by Shopify Subscription Id

Obtain a list of bills by Shopify subscription id.

Get List of Cancellation Reasons

Obtain a list of cancellation reasons.

Get List of Customer Portal Themes

Obtain a list of customer portal themes.

Get List of Customer Relationships

Obtain a list of customer relationships.

Get List of Events by Shopify Subscription Id

Obtain a list of events by Shopify subscription id.

Get List of Formatted Orders

Obtain a list of formatted orders.

Get List of Orders

Obtain a list of orders.

Get List of Orders by Shopify Subscription Id

Obtain a list of orders by Shopify subscription id.

Get List of Payment Methods

Obtain a list of payment methods.

Get List of Purchasable Collections

Obtain a list of purchasable collections.

Get List of Purchasables

Obtain a list of purchasables.

Get List of Purchase State Line Items

Obtain a list of purchase state line items.

Get List of Purchase States

Obtain a list of purchase states

Get List of Selling Plan Groups

Obtain a list of selling plan groups.

Import Customer Relationship from Shopify Customer

Bring in a customer relationship from a Shopify customer.

Import Customer's Payment Methods from Shopify

Bring in a customer's payment method from Shopify.

Migrate Recharge Purchase State

Migrate a Recharge purchase state.

Pause Purchase

Halt a purchase.

Remove Line Item from Purchase State.

Delete line item from purchase state.

Retries Bill

Retries a bill.

Retrieve Purchase State by Shopify Subscription Id

Grab all details about purchase state by Shopify subscription id.

Retrieve Setup Status for Organization

Get the setup status for an organization.

Rollback Recharge Purchase State

Revert a Recharge purchase state.

Set Next Billing Date on Purchase

Establish a next billing date on purchase.

Set Selling Plan on Purchase

Establish a selling plan on purchase.

Skip Purchase

Omit a purchase.

Swap Purchase State Line Items

Swap the purchase state of line items.

Unskip Purchase

Resume a purchase.

Update Address on Purchase State

Modify address on purchase state.

Update Cancellation Reason

Modify a cancellation reason.

Update Customer Portal Theme

Modify a customer portal theme.

Update External Subscription Dates on Purchase State

Modify external subscription dates on purchase state.

Update Line Item on Purchase State

Modify the purchase state of a specific line item.

Update Purchasable Theme

Modify a purchasable theme.

Update Setup Status for Organization

Modify setup status for an organization.

Update Shipping Price on Purchase State

Modify shipping price on purchase state.

Cancel Return

Cancel a return.

Close Return

Close a return.

Create Blacklist

Create a blacklist.

Create Order Link

Generate an order link that will take the user directly to their order.

Create Whitelist

Create a whitelist.

Delete Blacklist

Remove a blacklist.

Delete Whitelist

Remove a whitelist.

Flag Return

Mark a return.

List Blacklist

Obtain a list of blacklists.

List Details of Return

Obtain a list of return details.

List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.

List Returns Return

Obtain a list of returns that were created within a given timeframe.

List Whitelist

Obtain a list of whitelists.

Process Return

Return the funds to the customer.

Retrieve Blacklist

Grab all details about the blacklist.

Retrieve Whitelist

Grab all details about the whitelist.

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Loop Returns with Smartrr today.

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