# Connect Loop Returns to Slack and automate your tasks ## Why integrate Loop Returns with Slack The Loop Returns to Slack integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Update Shopify customer records when a return is initiated When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed. ### Trigger retention workflows the moment a return is filed When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable. ### Route high-value return events to your team before they escalate When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event. ### Alert your team the moment stock runs low MESA watches inventory levels across your catalog and sends a Slack message the instant a threshold is hit. Your team can act before customers ever see a stockout. ### Keep your team in the loop on every order When an order comes in with specific conditions — high value, wholesale, flagged address — MESA sends a Slack alert instantly. No one has to check dashboards to know what needs attention. ### Replace manual status updates with automatic ones When a fulfillment status changes in Shopify, MESA posts the update to the right Slack channel. Your ops team always knows where orders stand without chasing tracking numbers. ## Build any Loop Returns and Slack automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Channel Archived Starts when a channel is archived. - Type - Channel - User - Is Moved - Event Ts ###### Channel Created Starts when a channel is created. - ID - Name - Is Channel - Is Group - Is Im - Is Mpim - Is Private - Created - Is Archived - Is General - Unlinked - Name Normalized - Is Shared - Is Org Shared - Is Pending Ext Shared - Pending Shared - Context Team ID - Updated - Parent Conversation - Creator - Is Ext Shared - Shared Team Ids - Pending Connected Team Ids - Is Member - Last Read - Topic - Purpose - Previous Names - Priority - Success ###### Channel Deleted Starts when a channel is deleted. - Type - Channel - Actor ID - Event Ts ###### Channel Renamed Starts when a channel is renamed. - Type - Channel ###### Private Channel Received Message Starts when a message is sent in a private channel. - Type - User - Text - Ts ###### Public Channel Received Message Starts when a message is sent in a public channel. - Type - User - Text - Ts ###### User Joined Channel Starts when a user joins a channel. - Subtype - User - Text - Type - Ts - Channel - Event Ts - Channel Type ###### Label Created or Updated Starts when a label is created or modified. - Topic - Trigger - Return ID - Order ID - Provider Order ID - Carrier - Tracking Number - Label Status - Label Updated At ###### Restock Requested Starts when a restock is requested. - Topic - Trigger - ID - Order ID - Provider Order ID - Restock Items ###### Return Created or Updated Starts when a return is created or modified. - Topic - Trigger - ID - State - Created At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### Add Emoji Reaction Add an emoji reaction to a message. - Success - Data ###### Archive Channel Archive a channel. - Success - Data ###### Create Channel Create a channel. - Name - Is Private ###### Create Reminder Create a reminder. - Text - Timestamp - Team ID - User ###### Delete Message Remove a message. - Channel - Ts - Success ###### Find User by Email Find a user by an email address. - ID - Team ID - Name - Deleted - Color - Real Name - Tz - Tz Label - Tz Offset - Profile - Is Admin - Is Owner - Is Primary Owner - Is Restricted - Is Ultra Restricted - Is Bot - Updated - Is App User - Has 2fa ###### Get List of Channel's Messages Obtain a list of a channel's messages. - Type - User - Text - Ts - Thread Ts - Team - Subtype - Bot Link - Bot ID ###### Get List of Channels Obtain a list of channels. - ID - Name - Is Channel - Is Group - Is Im - Created - Creator - Is Archived - Is General - Unlinked - Name Normalized - Is Shared - Is Ext Shared - Is Org Shared - Pending Shared - Is Pending Ext Shared - Is Member - Is Private - Is Mpim - Updated - Topic - Purpose - Previous Names - Num Members ###### Get List of Members in Channel Obtain a list of members in a channel. - 0 ###### Get List of Team's Users Obtain a list of users in a team. - ID - Team ID - Name - Deleted - Color - Real Name - Tz - Tz Label - Tz Offset - Profile - Is Admin - Is Owner - Is Primary Owner - Is Restricted - Is Ultra Restricted - Is Bot - Updated - Is App User - Has 2fa ###### Get List of Thread's Replies Obtain a list of replies from a specific thread. - Type - User - Text - Ts - Thread Ts - Team - Subtype - Bot Link - Bot ID ###### Invite User to Channel Invite a user to a channel. - ID - Name - Is Channel - Is Group - Is Im - Created - Creator - Is Archived - Is General - Unlinked - Name Normalized - Is Read Only - Is Shared - Is Ext Shared - Is Org Shared - Pending Shared - Is Pending Ext Shared - Is Member - Is Private - Is Mpim - Last Read - Topic - Purpose - Previous Names ###### Kick User from Channel Remove a user from a channel. - Success - Data ###### Send Message Post a new message to a specific channel. - Channel - Ts - Success ###### Set Conversation Topic Set a topic for a conversation. - ID - Name - Is Channel - Is Group - Is Im - Is Mpim - Is Private - Created - Is Archived - Is General - Unlinked - Name Normalized - Is Shared - Is Frozen - Is Org Shared - Is Pending Ext Shared - Pending Shared - Parent Conversation - Creator - Is Ext Shared - Shared Team Ids - Pending Connected Team Ids - Is Member - Last Read - Latest - Unread Count - Unread Count Display - Topic - Purpose - Previous Names ###### Update Message Modify a message. - Channel - Message - Timestamp ###### Cancel Return Cancel a return. ###### Close Return Close a return. ###### Create Blacklist Create a blacklist. - Type - Value - Secondary Value ###### Create Order Link Generate an order link that will take the user directly to their order. - Designation - Name - Zip ###### Create Whitelist Create a whitelist. - Type - Value - Secondary Value ###### Delete Blacklist Remove a blacklist. ###### Delete Whitelist Remove a whitelist. ###### Flag Return Mark a return. ###### List Blacklist Obtain a list of blacklists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### List Details of Return Obtain a list of return details. - ID - Created At - Order ID - Order Name - Order Number - State - Currency - Refund - Gift Card - Exchange - Return Total - Line Items - Customer Email - Carrier - Label Status - Label Updated At - Tracking Number ###### List Packages Return Obtain a list of all packages by tracking statuses or timeframe. - ID - Created At - Updated At - Return Line Item ID - Order ID - Order Name - State - Customer Email - Title - Sku - Carrier - Label Status - Label Updated At - Tracking Number ###### List Returns Return Obtain a list of returns that were created within a given timeframe. - ID - State - Created At - Updated At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### List Whitelist Obtain a list of whitelists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Process Return Return the funds to the customer. ###### Retrieve Blacklist Grab all details about the blacklist. - ID - Created At - Type - Value - Secondary Value ###### Retrieve Whitelist Grab all details about the whitelist. - ID - Created At - Type - Value - Secondary Value ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Loop Returns with Slack today. Enjoy a 7-day free trial. Get your first workflow in minutes.