Loop Returns to Slack Integration | MESA
Connect Loop Returns to Slack and automate your tasks
Why integrate Loop Returns with Slack
The Loop Returns to Slack integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Update Shopify customer records when a return is initiated
When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.
Trigger retention workflows the moment a return is filed
When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.
Route high-value return events to your team before they escalate
When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.
Alert your team the moment stock runs low
MESA watches inventory levels across your catalog and sends a Slack message the instant a threshold is hit. Your team can act before customers ever see a stockout.
Keep your team in the loop on every order
When an order comes in with specific conditions — high value, wholesale, flagged address — MESA sends a Slack alert instantly. No one has to check dashboards to know what needs attention.
Replace manual status updates with automatic ones
When a fulfillment status changes in Shopify, MESA posts the update to the right Slack channel. Your ops team always knows where orders stand without chasing tracking numbers.
Build any Loop Returns and Slack automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Channel Archived
Starts when a channel is archived.
- Type
- Channel
- User
- Is Moved
- Event Ts
Channel Created
Starts when a channel is created.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Is Mpim
- Is Private
- Created
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Shared
- Is Org Shared
- Is Pending Ext Shared
- Pending Shared
- Context Team ID
- Updated
- Parent Conversation
- Creator
- Is Ext Shared
- Shared Team Ids
- Pending Connected Team Ids
- Is Member
- Last Read
- Topic
- Purpose
- Previous Names
- Priority
- Success
Channel Deleted
Starts when a channel is deleted.
- Type
- Channel
- Actor ID
- Event Ts
Channel Renamed
Starts when a channel is renamed.
- Type
- Channel
Private Channel Received Message
Starts when a message is sent in a private channel.
- Type
- User
- Text
- Ts
Public Channel Received Message
Starts when a message is sent in a public channel.
- Type
- User
- Text
- Ts
User Joined Channel
Starts when a user joins a channel.
- Subtype
- User
- Text
- Type
- Ts
- Channel
- Event Ts
- Channel Type
Label Created or Updated
Starts when a label is created or modified.
- Topic
- Trigger
- Return ID
- Order ID
- Provider Order ID
- Carrier
- Tracking Number
- Label Status
- Label Updated At
Restock Requested
Starts when a restock is requested.
- Topic
- Trigger
- ID
- Order ID
- Provider Order ID
- Restock Items
Return Created or Updated
Starts when a return is created or modified.
- Topic
- Trigger
- ID
- State
- Created At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At
Add Emoji Reaction
Add an emoji reaction to a message.
- Success
- Data
Archive Channel
Archive a channel.
- Success
- Data
Create Channel
Create a channel.
- Name
- Is Private
Create Reminder
Create a reminder.
- Text
- Timestamp
- Team ID
- User
Delete Message
Remove a message.
- Channel
- Ts
- Success
Find User by Email
Find a user by an email address.
- ID
- Team ID
- Name
- Deleted
- Color
- Real Name
- Tz
- Tz Label
- Tz Offset
- Profile
- Is Admin
- Is Owner
- Is Primary Owner
- Is Restricted
- Is Ultra Restricted
- Is Bot
- Updated
- Is App User
- Has 2fa
Get List of Channel's Messages
Obtain a list of a channel's messages.
- Type
- User
- Text
- Ts
- Thread Ts
- Team
- Subtype
- Bot Link
- Bot ID
Get List of Channels
Obtain a list of channels.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Created
- Creator
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Shared
- Is Ext Shared
- Is Org Shared
- Pending Shared
- Is Pending Ext Shared
- Is Member
- Is Private
- Is Mpim
- Updated
- Topic
- Purpose
- Previous Names
- Num Members
Get List of Members in Channel
Obtain a list of members in a channel.
- 0
Get List of Team's Users
Obtain a list of users in a team.
- ID
- Team ID
- Name
- Deleted
- Color
- Real Name
- Tz
- Tz Label
- Tz Offset
- Profile
- Is Admin
- Is Owner
- Is Primary Owner
- Is Restricted
- Is Ultra Restricted
- Is Bot
- Updated
- Is App User
- Has 2fa
Get List of Thread's Replies
Obtain a list of replies from a specific thread.
- Type
- User
- Text
- Ts
- Thread Ts
- Team
- Subtype
- Bot Link
- Bot ID
Invite User to Channel
Invite a user to a channel.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Created
- Creator
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Read Only
- Is Shared
- Is Ext Shared
- Is Org Shared
- Pending Shared
- Is Pending Ext Shared
- Is Member
- Is Private
- Is Mpim
- Last Read
- Topic
- Purpose
- Previous Names
Kick User from Channel
Remove a user from a channel.
- Success
- Data
Send Message
Post a new message to a specific channel.
- Channel
- Ts
- Success
Set Conversation Topic
Set a topic for a conversation.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Is Mpim
- Is Private
- Created
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Shared
- Is Frozen
- Is Org Shared
- Is Pending Ext Shared
- Pending Shared
- Parent Conversation
- Creator
- Is Ext Shared
- Shared Team Ids
- Pending Connected Team Ids
- Is Member
- Last Read
- Latest
- Unread Count
- Unread Count Display
- Topic
- Purpose
- Previous Names
Update Message
Modify a message.
- Channel
- Message
- Timestamp
Cancel Return
Cancel a return.
Close Return
Close a return.
Create Blacklist
Create a blacklist.
- Type
- Value
- Secondary Value
Create Order Link
Generate an order link that will take the user directly to their order.
- Designation
- Name
- Zip
Create Whitelist
Create a whitelist.
- Type
- Value
- Secondary Value
Delete Blacklist
Remove a blacklist.
Delete Whitelist
Remove a whitelist.
Flag Return
Mark a return.
List Blacklist
Obtain a list of blacklists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total
List Details of Return
Obtain a list of return details.
- ID
- Created At
- Order ID
- Order Name
- Order Number
- State
- Currency
- Refund
- Gift Card
- Exchange
- Return Total
- Line Items
- Customer Email
- Carrier
- Label Status
- Label Updated At
- Tracking Number
List Packages Return
Obtain a list of all packages by tracking statuses or timeframe.
- ID
- Created At
- Updated At
- Return Line Item ID
- Order ID
- Order Name
- State
- Customer Email
- Title
- Sku
- Carrier
- Label Status
- Label Updated At
- Tracking Number
List Returns Return
Obtain a list of returns that were created within a given timeframe.
- ID
- State
- Created At
- Updated At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At
List Whitelist
Obtain a list of whitelists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total
Process Return
Return the funds to the customer.
Retrieve Blacklist
Grab all details about the blacklist.
- ID
- Created At
- Type
- Value
- Secondary Value
Retrieve Whitelist
Grab all details about the whitelist.
- ID
- Created At
- Type
- Value
- Secondary Value
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Loop Returns with Slack today.
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