# Connect Loop Returns to Shopify Flow and automate your tasks ## Why integrate Loop Returns with Shopify Flow The Loop Returns to Shopify Flow integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Update Shopify customer records when a return is initiated When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed. ### Trigger retention workflows the moment a return is filed When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable. ### Route high-value return events to your team before they escalate When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event. ### Extend Flow automations into apps outside Shopify's ecosystem When a Shopify Flow workflow reaches its limit — an action that requires a third-party app, an external system, or a more complex condition — MESA picks up where Flow leaves off. Your automations cover your entire stack, not just what Flow can reach natively. ### Trigger MESA workflows from Shopify Flow events When Flow completes an action — tagging a customer, updating an order, flagging a risk — MESA uses that signal to kick off the next step in a connected app. Your Flow automations and MESA workflows operate as a single, coordinated layer across your store. ### Pass Shopify Flow data into your external tools automatically When Flow processes an order, customer, or product event, MESA routes the relevant data to your CRM, email platform, or ops tools in real time. Your external systems stay current with what Flow is doing inside Shopify without a separate sync or manual export step. ## Build any Loop Returns and Shopify Flow automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Respond to Flow Action Starts when Shopify Flow responds to an action. ###### Shopify Flow Sent Customer MESA received a customer from Shopify Flow. - Address 1 - Address 2 - City - Company - Country - Country Code - Country Name - Default - First Name - ID - Last Name - Name - Phone - Province - Province Code - Zip ###### Shopify Flow Sent Order MESA received an order from Shopify Flow. - App ID - Billing Address - Browser Ip - Buyer Accepts Marketing - Cancel Reason - Cancelled At - Client Details - Closed At - Company - Confirmation Number - Created At - Currency - Current Total Additional Fees Set - Current Total Discounts - Current Total Discounts Set - Current Total Duties Set - Current Total Price - Current Total Price Set - Current Subtotal Price - Current Subtotal Price Set - Current Total Tax - Current Total Tax Set - Customer - Customer Locale - Discount Applications - Discount Codes - Email - Estimated Taxes - Financial Status - Fulfillments - Fulfillment Status - ID - Inventory Behaviour - Landing Site - Line Items - Merchant Of Record App ID - Name - Note - Note Attributes - Number - Order Number - Original Total Additional Fees Set - Original Total Duties Set - Payment Terms - Payment Gateway Names - Phone - Po Number - Presentment Currency - Processed At - Referring Site - Refunds - Shipping Address - Shipping Lines - Source Name - Source Identifier - Source URL - Subtotal Price - Subtotal Price Set - Tags - Tax Lines - Taxes Included - Test - Total Discounts - Total Discounts Set - Total Line Items Price - Total Line Items Price Set - Total Outstanding - Total Price - Total Price Set - Total Shipping Price Set - Total Tax - Total Tax Set - Total Tip Received - Total Weight - Updated At - User ID - Order Status URL ###### Shopify Flow Sent Product MESA received a product from Shopify Flow. - Body HTML - Created At - Handle - ID - Images - Options - Product Type - Published At - Status - Tags - Template Suffix - Title - Updated At - Variants - Vendor ###### Label Created or Updated Starts when a label is created or modified. - Topic - Trigger - Return ID - Order ID - Provider Order ID - Carrier - Tracking Number - Label Status - Label Updated At ###### Restock Requested Starts when a restock is requested. - Topic - Trigger - ID - Order ID - Provider Order ID - Restock Items ###### Return Created or Updated Starts when a return is created or modified. - Topic - Trigger - ID - State - Created At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### Send Custom Data Send an event action to a workflow in Shopify Flow. - Message ###### Send Customer Send a customer to Shopify Flow using its Shopify Customer ID. - Message ###### Send Order Send an order to Shopify Flow using its Shopify Order ID. - Message ###### Send Product Send a product to Shopify Flow using its Shopify Product ID. - Message ###### Trigger a Flow Workflow Send an event action to a workflow in Shopify Flow. - Message ###### Cancel Return Cancel a return. ###### Close Return Close a return. ###### Create Blacklist Create a blacklist. - Type - Value - Secondary Value ###### Create Order Link Generate an order link that will take the user directly to their order. - Designation - Name - Zip ###### Create Whitelist Create a whitelist. - Type - Value - Secondary Value ###### Delete Blacklist Remove a blacklist. ###### Delete Whitelist Remove a whitelist. ###### Flag Return Mark a return. ###### List Blacklist Obtain a list of blacklists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### List Details of Return Obtain a list of return details. - ID - Created At - Order ID - Order Name - Order Number - State - Currency - Refund - Gift Card - Exchange - Return Total - Line Items - Customer Email - Carrier - Label Status - Label Updated At - Tracking Number ###### List Packages Return Obtain a list of all packages by tracking statuses or timeframe. - ID - Created At - Updated At - Return Line Item ID - Order ID - Order Name - State - Customer Email - Title - Sku - Carrier - Label Status - Label Updated At - Tracking Number ###### List Returns Return Obtain a list of returns that were created within a given timeframe. - ID - State - Created At - Updated At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### List Whitelist Obtain a list of whitelists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Process Return Return the funds to the customer. ###### Retrieve Blacklist Grab all details about the blacklist. - ID - Created At - Type - Value - Secondary Value ###### Retrieve Whitelist Grab all details about the whitelist. - ID - Created At - Type - Value - Secondary Value ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. ## Integrate Loop Returns with Shopify Flow today. Enjoy a 7-day free trial. Get your first workflow in minutes.