# Connect Loop Returns to Shippo and automate your tasks ## Why integrate Loop Returns with Shippo The Loop Returns to Shippo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Update Shopify customer records when a return is initiated When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed. ### Trigger retention workflows the moment a return is filed When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable. ### Route high-value return events to your team before they escalate When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event. ### Generate shipping labels the moment a Shopify order is ready When an order is placed or moves to a fulfillment stage in Shopify, MESA creates the corresponding shipment in Shippo with the right carrier, rate, and service level already applied. Your team prints and ships without a manual step between your store and your shipping platform. ### Route orders to the right carrier based on what's in the cart When an order contains specific products, a weight threshold, or a regional destination, MESA reads the details and selects the right Shippo carrier and service. Every order ships the right way without someone making that call manually on each one. ### Update Shopify the moment Shippo generates a tracking number When Shippo creates a label and tracking number, MESA writes it back to the Shopify order and triggers any downstream actions — a Klaviyo notification, a customer tag, a loyalty point. Your post-purchase workflow starts the moment a label is printed. ## Build any Loop Returns and Shippo automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Batch Created Starts when a batch is created. ###### Batch Purchased Starts when a batch is purchased. ###### Track Updated Starts when a track is updated. ###### Transaction Created Starts when a transaction is created. - Object State - Status - Object Created - Object Updated - Object ID - Object Owner - Test - Rate - Tracking Number - Tracking Status - Eta - Tracking URL Provider - Label URL - Commercial Invoice URL - Messages - Order - Metadata - Parcel - Billing ###### Transaction Updated Starts when a transaction is updated. - Object State - Status - Object Created - Object Updated - Object ID - Object Owner - Test - Rate - Tracking Number - Tracking Status - Eta - Tracking URL Provider - Label URL - Commercial Invoice URL - Messages - Order - Metadata - Parcel - Billing ###### Label Created or Updated Starts when a label is created or modified. - Topic - Trigger - Return ID - Order ID - Provider Order ID - Carrier - Tracking Number - Label Status - Label Updated At ###### Restock Requested Starts when a restock is requested. - Topic - Trigger - ID - Order ID - Provider Order ID - Restock Items ###### Return Created or Updated Starts when a return is created or modified. - Topic - Trigger - ID - State - Created At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### Add Shipments to Batch Add shipments to a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Clear Current Default Parcel Template Clear the currently configured default parcel template for live rates. ###### Create Batch Create a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Create Carrier Account Create a new carrier account. - Account ID - Active - Carrier - Metadata - Parameters - Test ###### Create Custom Declaration Create a custom declaration. - Aes Itn - B13a Filing Option - B13a Number - Certificate - Certify - Certify Signer - Commercial Invoice - Contents Explanation - Contents Type - Disclaimer - Eel Pfc - Exporter Reference - Importer Reference - Incoterm - Invoice - License - Metadata - Non Delivery Option - Notes ###### Create Customs Item Create a customs item. - Description - Eccn Ear99 - Mass Unit - Metadata - Net Weight - Origin Country - Quantity - Sku Code - Tariff Number - Value Amount - Value Currency ###### Create Manifest Create a new manifest. - Carrier Account - Shipment Date - Transactions ###### Create New Address Create a new address. - City - Company - Country - Email - Is Residential - Metadata - Name - Phone - State - Street1 - Street2 - Street3 - Street No - Zip ###### Create Order Create a new order. - Currency - Notes - Order Number - Order Status - Placed At - Shipping Cost - Shipping Cost Currency - Shipping Method - Subtotal Price - Total Price - Total Tax - Weight - Weight Unit - To Address - Line Items ###### Create Parcel Create a new parcel. - Distance Unit - Extra - Height - Length - Mass Unit - Metadata - Template - Test - Weight - Width ###### Create Pickup Create a pickup. - Carrier Account - Location - Metadata - Requested End Time - Requested Start Time - Transactions ###### Create Refund Create a refund. - Transaction ###### Create Service Group Create a new service group. - Description - Flat Rate - Flat Rate Currency - Free Shipping Threshold Currency - Free Shipping Threshold Min - Name - Rate Adjustment - Service Levels - Type ###### Create Shipment Create a shipment. - Customs Declaration - Extra - Metadata - Shipment Date ###### Create Shipping Label (transaction) based on Rate Create a new transaction and purchase a shipping label for the provided rate. - Label File Type - Metadata - Rate ###### Create User Parcel Template Create a new user parcel template. - Label File Type - Metadata - Rate ###### Delete Service Group Remove a service group. ###### Delete User Parcel Template Remove a user's parcel template. ###### Generate Live Rates Request Initiate a live rates request. - Amount - Amount Local - Currency - Currency Local - Estimated Days - Title ###### Get List of Addresses Obtain a list of addresses. - Next - Previous ###### Get List of Carrier Accounts Obtain a list of carrier accounts. - Next - Previous ###### Get List of Carrier Parcel Templates Obtain a list of carrier parcel templates. - Carrier - Distance Unit - Height - Is Variable Dimensions - Length - Name - Token - Width ###### Get List of Custom Items Obtain a list of custom items. - Next - Previous ###### Get List of Customs Declarations Obtain a list of customs declarations. - Next - Previous ###### Get List of Manifests Obtain a list of manifests. - Next - Previous ###### Get List of Orders Obtain a list of orders. - Next - Previous ###### Get List of Parcels Obtain a list of parcels. - Next - Previous ###### Get List of Service Groups Obtain a list of service groups. - Description - Flat Rate - Flat Rate Currency - Free Shipping Threshold Currency - Free Shipping Threshold Min - Name - Rate Adjustment - Service Levels - Type ###### Get List of Shipment's Rates Obtain a list of shipment's rates. - Next - Previous ###### Get List of Shipments Obtain a list of shipments. - Customs Declaration - Extra - Metadata - Shipment Date ###### Get List of Shipping Labels Obtain a list of shipping labels. - Commercial Invoice URL - Eta - Label URL - Messages - Metadata - Object Created - Object ID - Object Owner - Object State - Object Updated - Qr Code URL - Rate - Status - Test - Tracking Number - Tracking Status - Tracking URL Provider ###### Get List of User Parcel Templates Obtain a list of user parcel templates. - Distance Unit - Height - Length - Name - Weight - Weight Unit - Width ###### Purchase Batch Purchase a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Register Tracking Webhook Register a tracking webhook. - City - Country - State - Zip ###### Remove Shipments from Batch Remove shipments from a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Retrieve Address Grab all details about an address. - City - Company - Country - Email - Is Residential - Metadata - Name - Phone - State - Street1 - Street2 - Street3 - Street No - Zip ###### Retrieve and Show Current Default Parcel Template Grab all details and display the currently configured default parcel template for live rates. - Distance Unit - Height - Length - Name - Weight - Weight Unit - Width ###### Retrieve Batch Grab all details about a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Retrieve Carrier Account Grab all details about a carrier account. - Account ID - Active - Carrier - Parameters ###### Retrieve Carrier Parcel Template Grab all details about a carrier parcel template. - Carrier - Distance Unit - Height - Is Variable Dimensions - Length - Name - Token - Width ###### Retrieve Customs Declaration Grab all details about a custom declaration. - Aes Itn - B13a Filing Option - B13a Number - Certificate - Certify - Certify Signer - Commercial Invoice - Contents Explanation - Contents Type - Disclaimer - Eel Pfc - Exporter Reference - Importer Reference - Incoterm - Invoice - License - Metadata - Non Delivery Option - Notes ###### Retrieve Customs Item Grab all details about a customs item. - Description - Eccn Ear99 - Mass Unit - Metadata - Net Weight - Origin Country - Quantity - Sku Code - Tariff Number - Value Amount - Value Currency ###### Retrieve Manifest Grab all details about a manifest. - Carrier Account - Shipment Date - Transactions ###### Retrieve Order Grab all details about an order. - Currency - Notes - Order Number - Order Status - Placed At - Shipping Cost - Shipping Cost Currency - Shipping Method - Subtotal Price - Total Price - Total Tax - Weight - Weight Unit - To Address - Line Items ###### Retrieve Parcel Grab all details about a parcel. - Distance Unit - Extra - Height - Length - Mass Unit - Metadata - Object Created - Object ID - Object Owner - Object State - Object Updated - Template - Test - Weight - Width ###### Retrieve Rate Grab all details about a rate. - Amount - Amount Local - Arrives By - Attributes - Carrier Account - Currency - Currency Local - Duration Terms - Estimated Days - Messages - Object Created - Object ID - Object Owner - Provider - Provider Image 75 - Provider Image 200 - Servicelevel - Shipment - Test - Zone ###### Retrieve Refund Grab all details about a refund. - Object Created - Object ID - Object Owner - Object Updated - Status - Test - Transaction ###### Retrieve Shipment Grab all details about a shipment. - Customs Declaration - Extra - Metadata - Shipment Date ###### Retrieve Shipment's Rates Grab all details about a shipment's existing rate. - Next - Previous ###### Retrieve Shipment's Tracking Status Grab all details about a shipment's tracking status. - City - Country - State - Zip ###### Retrieve Shipping Label Grab all details about a shipping label. - Commercial Invoice URL - Eta - Label URL - Messages - Metadata - Object Created - Object ID - Object Owner - Object State - Object Updated - Qr Code URL - Rate - Status - Test - Tracking Number - Tracking Status - Tracking URL Provider ###### Retrieve User Parcel Template Grab all details about a user's parcel template. - Distance Unit - Height - Length - Name - Weight - Weight Unit - Width ###### Update Carrier Account Modify a carrier account. - Account ID - Active - Carrier - Parameters ###### Update Default Parcel Template Modify the currently configured default parcel template for live rates - Object ID ###### Update Service Group Modify an existing service group. - Description - Flat Rate - Flat Rate Currency - Free Shipping Threshold Currency - Free Shipping Threshold Min - Name - Rate Adjustment - Service Levels - Type ###### Validate Address Validate an address. - City - Company - Country - Email - Is Residential - Metadata - Name - Phone - State - Street1 - Street2 - Street3 - Street No - Zip ###### Cancel Return Cancel a return. ###### Close Return Close a return. ###### Create Blacklist Create a blacklist. - Type - Value - Secondary Value ###### Create Order Link Generate an order link that will take the user directly to their order. - Designation - Name - Zip ###### Create Whitelist Create a whitelist. - Type - Value - Secondary Value ###### Delete Blacklist Remove a blacklist. ###### Delete Whitelist Remove a whitelist. ###### Flag Return Mark a return. ###### List Blacklist Obtain a list of blacklists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### List Details of Return Obtain a list of return details. - ID - Created At - Order ID - Order Name - Order Number - State - Currency - Refund - Gift Card - Exchange - Return Total - Line Items - Customer Email - Carrier - Label Status - Label Updated At - Tracking Number ###### List Packages Return Obtain a list of all packages by tracking statuses or timeframe. - ID - Created At - Updated At - Return Line Item ID - Order ID - Order Name - State - Customer Email - Title - Sku - Carrier - Label Status - Label Updated At - Tracking Number ###### List Returns Return Obtain a list of returns that were created within a given timeframe. - ID - State - Created At - Updated At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### List Whitelist Obtain a list of whitelists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Process Return Return the funds to the customer. ###### Retrieve Blacklist Grab all details about the blacklist. - ID - Created At - Type - Value - Secondary Value ###### Retrieve Whitelist Grab all details about the whitelist. - ID - Created At - Type - Value - Secondary Value.