# Connect Loop Returns to Sendlane and automate your tasks

## Why integrate Loop Returns with Sendlane

The Loop Returns to Sendlane integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

### Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

### Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

### Keep Sendlane profiles current as customers shop in Shopify

When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Sendlane profile in real time. Your segments and automations always reflect who your customers are right now, not who they were at the last sync.

### Trigger Sendlane automations from any Shopify event

When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Sendlane and starts the right automation. Your email and SMS marketing runs on the full range of what happens in your store, not just native Shopify triggers.

### Suppress the right customers from campaigns at the right time

When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Sendlane status or tags automatically. Your campaigns reach the right people without anyone managing list hygiene by hand.

## Build any Loop Returns and Sendlane automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Label Created or Updated

Starts when a label is created or modified.
- Topic
- Trigger
- Return ID
- Order ID
- Provider Order ID
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### Restock Requested

Starts when a restock is requested.
- Topic
- Trigger
- ID
- Order ID
- Provider Order ID
- Restock Items

###### Return Created or Updated

Starts when a return is created or modified.
- Topic
- Trigger
- ID
- State
- Created At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### Add Contact Custom Field

Add a custom field on a contact.
- ID
- Custom Field ID
- Name
- Value
- Created At

###### Add Contact Tag

Add a contact tag.

###### Add SMS Consent to Contact

Add SMS consent to a contact. This must be enabled in your account by contacting Sendlane support.

###### Create and Add Contact to List

Create and add a new contact to a list.
- Contacts

###### Create Custom Field

Create a custom field.
- ID
- Name
- Type
- Created At

###### Create Domain Suppression

Create a domain suppression.
- ID
- Domain

###### Create Email Suppression

Create an email suppression.
- Email
- List ID

###### Create List

Create a list.
- Name
- Description
- Sender ID

###### Create Sender

Create a sender.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At

###### Create Tag

Create a tag.
- ID
- Name
- Audience Count
- Created At

###### Delete Contact

Remove a contact from a list.
- Message

###### Delete Contact

Remove a contact.
- Message

###### Delete Contact's Back in Stock

Remove a back in stock from a contact.
- Message

###### Delete Contact's Tag

Remove a tag from a contact.
- Message

###### Delete Custom Field Contact

Remove a custom field from a contact.
- Message

###### Delete Domain Suppression

Remove domain suppression.
- Message

###### Delete List

Remove a list.
- Message

###### Delete Sender

Remove a sender.
- Message

###### Delete SMS Consent from Contact

Remove SMS consent from a contact.

###### Delete Tag

Remove a tag.
- Message

###### Get List of Back in Stock Contacts

Obtain a list of back in stock contacts.
- ID
- Email
- Phone
- Shop
- Platform
- Product ID
- Sku

###### Get List of Campaigns

Obtain a list of campaigns.
- ID
- Name
- Status
- Scheduled At
- Sent At
- Created At
- Updated At

###### Get List of Contact Subscriptions

Obtain a list of contact subscriptions.
- ID
- Subscriber ID
- List ID
- List Name
- Is Active
- Is Suppressed
- Added By
- Date Added

###### Get List of Contact's Custom Fields

Obtain a list of custom fields for a contact.
- ID
- Custom Field ID
- Name
- Value
- Created At

###### Get List of Contact's History

Obtain a list of a contact's history.
- Type
- Campaign ID
- Title
- List ID
- List Name
- Amount
- Currency
- Event ID
- Event Name
- Event Location
- Completed At
- Restock
- Processed At
- Event Date

###### Get List of Contact's Segments

Obtain a list of a contact's segments.
- ID
- Name
- List ID
- Match
- Last Count
- Processed At
- Created At
- Is In Progress

###### Get List of Contact's Subscriptions

Obtain a list of contact's subscriptions.
- ID
- Subscriber ID
- List ID
- List Name
- Is Active
- Is Suppressed
- Added By
- Date Added

###### Get List of Contact's Tags

Obtain a list of a contact's tags.

###### Get List of Contacts

Obtain a list of contacts from a contact list.
- ID
- Custom Fields
- Email
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags

###### Get List of Contacts

Obtain a list of contacts.
- ID
- Custom Fields
- Email
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags

###### Get List of Custom Fields

Obtain a list of custom fields.
- ID
- Name
- Type
- Created At

###### Get List of Domain Suppressions

Obtain a list of domain suppressions.
- ID
- Domain

###### Get List of Email Suppressions

Obtain a list of email suppressions.
- ID
- Email
- List ID

###### Get List of Segment's Contacts

Obtain a list of all the contacts that are in a given segment.
- ID
- Email
- First Name
- Last Name
- Phone

###### Get List of Segments

Obtain a list of segments.
- ID
- Name
- List ID
- Match
- Last Count
- Processed At
- Created At
- Is In Progress

###### Get List of Senders

Obtain a list of senders.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At

###### Get List of Tag's Contacts

Obtain a list of contacts associated with a particular tag.
- ID
- Custom Fields
- Email
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags

###### Get List of Tags

Obtain a list of tags.
- ID
- Name
- Audience Count
- Created At

###### Get List of Unsubscribed Contacts

Obtain a list of unsubscribed contacts.
- ID
- Custom Fields
- Email
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags

###### Get List of Unsubscribed Contacts from List

Obtain a list of unsubscribed contacts from a list.
- ID
- Custom Fields
- Email
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags

###### Get Lists of Lists

Obtain a list of lists.
- ID
- Name
- Description
- Status
- Created
- Sender ID
- Flagged

###### Retrieve Campaign

Grab all details about a campaign.
- ID
- Name
- Status
- Scheduled At
- Sent At
- Created At
- Updated At

###### Retrieve Campaign Report

Grab all details about a campaign report.
- Campaign ID
- Sent
- Opens
- Clicks
- Unique Opens
- Unique Clicks
- Bounced
- Suppressed
- Unsubscribed
- Spam

###### Retrieve Contact

Grab all details about a contact.
- ID
- Custom Fields
- Email
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags

###### Retrieve Contact's Back in Stock

Grab all details about a contact's back in stock.
- ID
- Email
- Phone
- Shop
- Platform
- Product ID
- Sku

###### Retrieve Contact's Custom Field

Grab all details about a contact's custom field.
- ID
- Custom Field ID
- Name
- Value
- Created At

###### Retrieve Contact's SMS Consent

Grab all details about a contact's SMS consent.

###### Retrieve Contact's Tag

Grab all details about a contact's tag.
- ID
- Name
- Audience Count
- Created At

###### Retrieve Custom Field

Grab all details about a custom field.
- ID
- Name
- Type
- Created At

###### Retrieve List

Grab all details about a list.
- ID
- Name
- Description
- Status
- Created
- Sender ID
- Flagged

###### Retrieve Segment

Grab all details about a segment.
- ID
- Name
- List ID
- Match
- Last Count
- Processed At
- Created At
- Is In Progress

###### Retrieve Sender

Grab all details about a sender.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At

###### Retrieve Tag

Grab all details about a tag.
- ID
- Name
- Audience Count
- Created At

###### Search Contact

Search for a contact.
- ID
- Custom Fields
- Email
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags

###### Search Contact and Add SMS Consent

Search for a contact by email or phone to add SMS Consent.

###### Unsubscribe Contact

Unsubscribe a contact.
- Message

###### Update Custom Field

Modify a custom field.
- ID
- Name
- Type
- Created At

###### Update List

Modify a list.
- Name
- Description
- Sender ID

###### Update Sender

Modify a sender.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At

###### Update Tag

Modify a tag.
- ID
- Name
- Audience Count
- Created At

###### Cancel Return

Cancel a return.

###### Close Return

Close a return.

###### Create Blacklist

Create a blacklist.
- Type
- Value
- Secondary Value

###### Create Order Link

Generate an order link that will take the user directly to their order.
- Designation
- Name
- Zip

###### Create Whitelist

Create a whitelist.
- Type
- Value
- Secondary Value

###### Delete Blacklist

Remove a blacklist.

###### Delete Whitelist

Remove a whitelist.

###### Flag Return

Mark a return.

###### List Blacklist

Obtain a list of blacklists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total

###### List Details of Return

Obtain a list of return details.
- ID
- Created At
- Order ID
- Order Name
- Order Number
- State
- Currency
- Refund
- Gift Card
- Exchange
- Return Total
- Line Items
- Customer Email
- Carrier
- Label Status
- Label Updated At
- Tracking Number

###### List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.
- ID
- Created At
- Updated At
- Return Line Item ID
- Order ID
- Order Name
- State
- Customer Email
- Title
- Sku
- Carrier
- Label Status
- Label Updated At
- Tracking Number

###### List Returns Return

Obtain a list of returns that were created within a given timeframe.
- ID
- State
- Created At
- Updated At
- Order ID
- Order Name
- Provider Order ID
- Order Number
- Customer
- Currency
- Return Product Total
- Return Discount Total
- Return Tax Total
- Return Total
- Return Credit Total
- Exchange Product Total
- Exchange Discount Total
- Exchange Tax Total
- Exchange Total
- Exchange Credit Total
- Gift Card
- Handling Fee
- Refund
- Upsell
- Line Items
- Exchanges
- Carrier
- Tracking Number
- Label Status
- Label Updated At

###### List Whitelist

Obtain a list of whitelists.
- Current Page
- Data
- From
- Last Page
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total

###### Process Return

Return the funds to the customer.

###### Retrieve Blacklist

Grab all details about the blacklist.
- ID
- Created At
- Type
- Value
- Secondary Value

###### Retrieve Whitelist

Grab all details about the whitelist.
- ID
- Created At
- Type
- Value
- Secondary Value

## Integrate Loop Returns with Sendlane today.

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