# Connect Loop Returns to Recall and automate your tasks

MESA's Loop Returns to Recall integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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★★★★★ 4.9 rating on Shopify App Store

## Why integrate Loop Returns with Recall

The Loop Returns to Recall integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

### Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

### Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

### Turn meeting transcripts into Shopify customer and order actions

When Recall.ai captures a sales or account call, MESA reads the transcript and updates the relevant Shopify customer record — notes, tags, lifecycle stage. What was said in the meeting becomes part of your customer data without anyone transcribing it manually.

### Create follow-up tasks from sales calls automatically

When a Recall.ai meeting ends, MESA extracts the commitments and next steps and creates tasks in ClickUp, Airtable, or Google Docs. Your team acts on what was agreed without relying on someone to write it up after the call.

### Alert your team when a call surfaces an urgent customer signal

When a Recall.ai transcript contains a churn signal, a complaint, or an upsell opportunity, MESA notifies the right person through Slack or email. Your team responds to what matters while the conversation is still fresh.

## Build any Loop Returns and Recall automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Transcript Created

- Transcript ID  
- Status  
- Recording ID  
- Created At  
- Formatted Transcript  
- Raw Transcript Data  
- Download URL

###### Label Created or Updated

- Topic  
- Trigger  
- Return ID  
- Order ID  
- Provider Order ID  
- Carrier  
- Tracking Number  
- Label Status  
- Label Updated At

###### Restock Requested

- Topic  
- Trigger  
- ID  
- Order ID  
- Provider Order ID  
- Restock Items

###### Return Created or Updated

- Topic  
- Trigger  
- ID  
- State  
- Created At  
- Order ID  
- Order Name  
- Provider Order ID  
- Order Number  
- Customer  
- Currency  
- Return Product Total  
- Return Discount Total  
- Return Tax Total  
- Return Total  
- Return Credit Total  
- Exchange Product Total  
- Exchange Discount Total  
- Exchange Tax Total  
- Exchange Total  
- Exchange Credit Total  
- Gift Card  
- Handling Fee  
- Refund  
- Upsell  
- Line Items  
- Exchanges  
- Carrier  
- Tracking Number  
- Label Status  
- Label Updated At

###### Create Bot

Create a bot.

- Meeting URL  
- Bot Name  
- Join Time

###### Get List of Bots

Obtain a list of bots.

- ID  
- Meeting URL  
- Bot Name  
- Join At  
- Recording Config  
- Status Changes  
- Recordings  
- Automatic Leave  
- Calendar Meetings  
- Metadata

###### Get List of Transcripts

Obtain a list of transcripts.

- Transcript ID  
- Status  
- Recording ID  
- Created At  
- Download URL

###### Retrieve Bot

Grab all details about a bot.

- ID  
- Meeting URL  
- Bot Name  
- Join At  
- Recording Config  
- Status Changes  
- Recordings  
- Automatic Leave  
- Calendar Meetings  
- Metadata

###### Retrieve Transcript

Grab all details about a transcript.

- Transcript ID  
- Status  
- Recording ID  
- Created At  
- Formatted Transcript  
- Raw Transcript Data  
- Download URL

###### Cancel Return

Cancel a return.

###### Close Return

Close a return.

###### Create Blacklist

Create a blacklist.

- Type  
- Value  
- Secondary Value

###### Create Order Link

Generate an order link that will take the user directly to their order.

- Designation  
- Name  
- Zip

###### Create Whitelist

Create a whitelist.

- Type  
- Value  
- Secondary Value

###### Delete Blacklist

Remove a blacklist.

###### Delete Whitelist

Remove a whitelist.

###### Flag Return

Mark a return.

###### List Blacklist

Obtain a list of blacklists.

- Current Page  
- Data  
- From  
- Last Page  
- Next Page URL  
- Path  
- Per Page  
- Prev Page URL  
- To  
- Total

###### List Details of Return

Obtain a list of return details.

- ID  
- Created At  
- Order ID  
- Order Name  
- Order Number  
- State  
- Currency  
- Refund  
- Gift Card  
- Exchange  
- Return Total  
- Line Items  
- Customer Email  
- Carrier  
- Label Status  
- Label Updated At  
- Tracking Number

###### List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.

- ID  
- Created At  
- Updated At  
- Return Line Item ID  
- Order ID  
- Order Name  
- State  
- Customer Email  
- Title  
- Sku  
- Carrier  
- Label Status  
- Label Updated At  
- Tracking Number

###### List Returns Return

Obtain a list of returns that were created within a given timeframe.

- ID  
- State  
- Created At  
- Updated At  
- Order ID  
- Order Name  
- Provider Order ID  
- Order Number  
- Customer  
- Currency  
- Return Product Total  
- Return Discount Total  
- Return Tax Total  
- Return Total  
- Return Credit Total  
- Exchange Product Total  
- Exchange Discount Total  
- Exchange Tax Total  
- Exchange Total  
- Exchange Credit Total  
- Gift Card  
- Handling Fee  
- Refund  
- Upsell  
- Line Items  
- Exchanges  
- Carrier  
- Tracking Number  
- Label Status  
- Label Updated At

###### List Whitelist

Obtain a list of whitelists.

- Current Page  
- Data  
- From  
- Last Page  
- Next Page URL  
- Path  
- Per Page  
- Prev Page URL  
- To  
- Total

###### Process Return

Return the funds to the customer.

###### Retrieve Blacklist

Grab all details about the blacklist.

- ID  
- Created At  
- Type  
- Value  
- Secondary Value

###### Retrieve Whitelist

Grab all details about the whitelist.

- ID  
- Created At  
- Type  
- Value  
- Secondary Value

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Loop Returns with Recall today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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