# Connect Loop Returns to Rebuy and automate your tasks ## Why integrate Loop Returns with Rebuy The Loop Returns to Rebuy integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Update Shopify customer records when a return is initiated When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed. ### Trigger retention workflows the moment a return is filed When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable. ### Route high-value return events to your team before they escalate When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event. ### Act on Rebuy recommendation data across your whole stack When a customer interacts with a Rebuy recommendation — a bundle accepted, an upsell taken, a product dismissed — MESA logs the event to your CRM, email platform, or data tools. Your customer profiles reflect how people actually shop, not just what they ultimately buy. ### Trigger marketing flows from Rebuy checkout and cart events When a customer accepts a post-purchase offer or hits a cart milestone in Rebuy, MESA sends the signal to Klaviyo and starts the right follow-up sequence. Your email and SMS flows respond to the moments that indicate buying intent, not just completed orders. ### Update Shopify customer records when Rebuy events occur When a customer engages with a Rebuy upsell, builds a bundle, or crosses a spend threshold, MESA updates their Shopify tags and customer fields in real time. Your segments stay current with how customers behave across the full shopping experience, not just at checkout. ## Build any Loop Returns and Rebuy automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Label Created or Updated Starts when a label is created or modified. - Topic - Trigger - Return ID - Order ID - Provider Order ID - Carrier - Tracking Number - Label Status - Label Updated At ###### Restock Requested Starts when a restock is requested. - Topic - Trigger - ID - Order ID - Provider Order ID - Restock Items ###### Return Created or Updated Starts when a return is created or modified. - Topic - Trigger - ID - State - Created At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### Get List of Collection's Products Obtain a list of products for a collection. - ID - Title - Body HTML - Vendor - Product Type - Created At - Handle - Updated At - Published At - Template Suffix - Published Scope - Tags - Admin Graphql Api ID - Variants - Options - Images - Image ###### Get List of Products by Advanced Search Obtain a list of products based on provided information. - ID - Title - Body HTML - Vendor - Product Type - Created At - Handle - Updated At - Published At - Template Suffix - Published Scope - Tags - Admin Graphql Api ID - Variants - Options - Images - Image - Metafields ###### Get List of Purchased Products Obtain a list of the highest converting cross-sell products based on the given inputs. - ID - Title - Body HTML - Vendor - Product Type - Created At - Handle - Updated At - Published At - Template Suffix - Published Scope - Tags - Admin Graphql Api ID - Variants - Options - Images - Image - Metadata ###### Get List of Recommended Products Obtain a list of the highest converting cross-sell products based on the given information. - ID - Title - Body HTML - Vendor - Product Type - Created At - Handle - Updated At - Published At - Template Suffix - Status - Published Scope - Tags - Admin Graphql Api ID - Variants - Options - Images - Image - Cache Info - Owner ###### Get List of Similar Products Obtain a list of products that are similar. - Admin Graphql Api ID - Body HTML - Created At - Description - Handle - ID - Image - Images - Options - Product Type - Published At - Status - Tags - Template Suffix - Title - Updated At - Vendor - Variants - Owner ###### Get List of Top Seller Products Obtain a list of the top selling products based on sales data. - ID - Title - Body HTML - Vendor - Product Type - Created At - Handle - Updated At - Published At - Template Suffix - Tags - Published Scope - Admin Graphql Api ID - Variants - Options - Images - Image ###### Get List of User's Viewed Products Obtain a list of products viewed by a user. ###### Get Personalized List of Products Obtain a personalized list of products based on provided information. ###### Get Static List of Recommended Products Obtain a static list of products to recommend based on provided information. ###### Cancel Return Cancel a return. ###### Close Return Close a return. ###### Create Blacklist Create a blacklist. - Type - Value - Secondary Value ###### Create Order Link Generate an order link that will take the user directly to their order. - Designation - Name - Zip ###### Create Whitelist Create a whitelist. - Type - Value - Secondary Value ###### Delete Blacklist Remove a blacklist. ###### Delete Whitelist Remove a whitelist. ###### Flag Return Mark a return. ###### List Blacklist Obtain a list of blacklists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### List Details of Return Obtain a list of return details. - ID - Created At - Order ID - Order Name - Order Number - State - Currency - Refund - Gift Card - Exchange - Return Total - Line Items - Customer Email - Carrier - Label Status - Label Updated At - Tracking Number ###### List Packages Return Obtain a list of all packages by tracking statuses or timeframe. - ID - Created At - Updated At - Return Line Item ID - Order ID - Order Name - State - Customer Email - Title - Sku - Carrier - Label Status - Label Updated At - Tracking Number ###### List Returns Return Obtain a list of returns that were created within a given timeframe. - ID - State - Created At - Updated At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### List Whitelist Obtain a list of whitelists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Process Return Return the funds to the customer. ###### Retrieve Blacklist Grab all details about the blacklist. - ID - Created At - Type - Value - Secondary Value ###### Retrieve Whitelist Grab all details about the whitelist. - ID - Created At - Type - Value - Secondary Value ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Ongoing optimization Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Loop Returns with Rebuy today. Enjoy a 7-day free trial. Get your first workflow in minutes.