Loop Returns to Rebuy Integration | MESA

Connect Loop Returns to Rebuy and automate your tasks

Why integrate Loop Returns with Rebuy

The Loop Returns to Rebuy integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

Act on Rebuy recommendation data across your whole stack

When a customer interacts with a Rebuy recommendation — a bundle accepted, an upsell taken, a product dismissed — MESA logs the event to your CRM, email platform, or data tools. Your customer profiles reflect how people actually shop, not just what they ultimately buy.

Trigger marketing flows from Rebuy checkout and cart events

When a customer accepts a post-purchase offer or hits a cart milestone in Rebuy, MESA sends the signal to Klaviyo and starts the right follow-up sequence. Your email and SMS flows respond to the moments that indicate buying intent, not just completed orders.

Update Shopify customer records when Rebuy events occur

When a customer engages with a Rebuy upsell, builds a bundle, or crosses a spend threshold, MESA updates their Shopify tags and customer fields in real time. Your segments stay current with how customers behave across the full shopping experience, not just at checkout.

Build any Loop Returns and Rebuy automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Label Created or Updated

Starts when a label is created or modified.

Topic
Trigger
Return ID
Order ID
Provider Order ID
Carrier
Tracking Number
Label Status
Label Updated At

Restock Requested

Starts when a restock is requested.

Topic
Trigger
ID
Order ID
Provider Order ID
Restock Items

Return Created or Updated

Starts when a return is created or modified.

Topic
Trigger
ID
State
Created At
Order ID
Order Name
Provider Order ID
Order Number
Customer
Currency
Return Product Total
Return Discount Total
Return Tax Total
Return Total
Return Credit Total
Exchange Product Total
Exchange Discount Total
Exchange Tax Total
Exchange Total
Exchange Credit Total
Gift Card
Handling Fee
Refund
Upsell
Line Items
Exchanges
Carrier
Tracking Number
Label Status
Label Updated At

Get List of Collection's Products

Obtain a list of products for a collection.

ID
Title
Body HTML
Vendor
Product Type
Created At
Handle
Updated At
Published At
Template Suffix
Published Scope
Tags
Admin Graphql Api ID
Variants
Options
Images
Image

Get List of Products by Advanced Search

Obtain a list of products based on provided information.

ID
Title
Body HTML
Vendor
Product Type
Created At
Handle
Updated At
Published At
Template Suffix
Published Scope
Tags
Admin Graphql Api ID
Variants
Options
Images
Image
Metafields

Get List of Purchased Products

Obtain a list of the highest converting cross-sell products based on the given inputs.

ID
Title
Body HTML
Vendor
Product Type
Created At
Handle
Updated At
Published At
Template Suffix
Published Scope
Tags
Admin Graphql Api ID
Variants
Options
Images
Image
Metadata

Get List of Recommended Products

Obtain a list of the highest converting cross-sell products based on the given information.

ID
Title
Body HTML
Vendor
Product Type
Created At
Handle
Updated At
Published At
Template Suffix
Status
Published Scope
Tags
Admin Graphql Api ID
Variants
Options
Images
Image
Cache Info
Owner

Get List of Similar Products

Obtain a list of products that are similar.

Admin Graphql Api ID
Body HTML
Created At
Description
Handle
ID
Image
Images
Options
Product Type
Published At
Status
Tags
Template Suffix
Title
Updated At
Vendor
Variants
Owner

Get List of Top Seller Products

Obtain a list of the top selling products based on sales data.

ID
Title
Body HTML
Vendor
Product Type
Created At
Handle
Updated At
Published At
Template Suffix
Tags
Published Scope
Admin Graphql Api ID
Variants
Options
Images
Image

Get List of User's Viewed Products

Obtain a list of products viewed by a user.

Get Personalized List of Products

Obtain a personalized list of products based on provided information.

Get Static List of Recommended Products

Obtain a static list of products to recommend based on provided information.

Cancel Return

Cancel a return.

Close Return

Close a return.

Create Blacklist

Create a blacklist.

Type
Value
Secondary Value

Create Order Link

Generate an order link that will take the user directly to their order.

Designation
Name
Zip

Create Whitelist

Create a whitelist.

Type
Value
Secondary Value

Delete Blacklist

Remove a blacklist.

Delete Whitelist

Remove a whitelist.

Flag Return

Mark a return.

List Blacklist

Obtain a list of blacklists.

Current Page
Data
From
Last Page
Next Page URL
Path
Per Page
Prev Page URL
To
Total

List Details of Return

Obtain a list of return details.

ID
Created At
Order ID
Order Name
Order Number
State
Currency
Refund
Gift Card
Exchange
Return Total
Line Items
Customer Email
Carrier
Label Status
Label Updated At
Tracking Number

List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.

ID
Created At
Updated At
Return Line Item ID
Order ID
Order Name
State
Customer Email
Title
Sku
Carrier
Label Status
Label Updated At
Tracking Number

List Returns Return

Obtain a list of returns that were created within a given timeframe.

ID
State
Created At
Updated At
Order ID
Order Name
Provider Order ID
Order Number
Customer
Currency
Return Product Total
Return Discount Total
Return Tax Total
Return Total
Return Credit Total
Exchange Product Total
Exchange Discount Total
Exchange Tax Total
Exchange Total
Exchange Credit Total
Gift Card
Handling Fee
Refund
Upsell
Line Items
Exchanges
Carrier
Tracking Number
Label Status
Label Updated At

List Whitelist

Obtain a list of whitelists.

Current Page
Data
From
Last Page
Next Page URL
Path
Per Page
Prev Page URL
To
Total

Process Return

Return the funds to the customer.

Retrieve Blacklist

Grab all details about the blacklist.

ID
Created At
Type
Value
Secondary Value

Retrieve Whitelist

Grab all details about the whitelist.

ID
Created At
Type
Value
Secondary Value

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Loop Returns with Rebuy today.

Enjoy a 7-day free trial. Get your first workflow in minutes.