Connect Loop Returns to Perplexity and automate your tasks

Why integrate Loop Returns with Perplexity

The Loop Returns to Perplexity integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

Answer customer and team questions with live data from your store

When a question comes in — about a product, an order status, a policy — MESA pulls the relevant Shopify data and passes it to Perplexity to generate a clear, accurate answer. Your team and your customers get responses grounded in what's actually in your store right now.

Research competitors and market trends without leaving your workflow

When a Shopify product, collection, or pricing decision is flagged for review, MESA triggers a Perplexity search and delivers the findings to your team through Slack, Google Docs, or Airtable. Your decisions are informed by current market context without manual research interrupting the workday.

Enrich order and customer records with real-world context

When a new B2B customer or wholesale account places their first Shopify order, MESA passes their details to Perplexity to research the company and appends the findings to their record. Your team knows who they're dealing with before the first follow-up.

Build any Loop Returns and Perplexity automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Label Created or Updated

Starts when a label is created or modified.

• Topic
• Trigger
• Return ID
• Order ID
• Provider Order ID
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Restock Requested

Starts when a restock is requested.

• Topic
• Trigger
• ID
• Order ID
• Provider Order ID
• Restock Items

Return Created or Updated

Starts when a return is created or modified.

• Topic
• Trigger
• ID
• State
• Created At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Create Chat Completion

Create a chat completion.

• Model
• Role
• Prompt
• Search Mode
• Reasoning Effort
• Max Tokens
• Temperature
• Top P
• Search Domain Filter
• Return Images
• Return Related Questions
• Search Recency Filter
• Search After Date Filter
• Search Before Date Filter
• Last Updated After Filter
• Last Updated Before Filter
• Top K
• Stream
• Presence Penalty
• Frequency Penalty
• Disable Search
• Enable Search Classifier

Process Return

Return the funds to the customer.