# Connect Loop Returns to Omnisend and automate your tasks ## Why integrate Loop Returns with Omnisend The Loop Returns to Omnisend integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Update Shopify customer records when a return is initiated When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed. ### Trigger retention workflows the moment a return is filed When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable. ### Route high-value return events to your team before they escalate When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event. ### Keep Omnisend contacts current as customers shop in Shopify When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Omnisend contact profile in real time. Your segments and automations always reflect who your customers are right now, not who they were at the last sync. ### Trigger Omnisend automations from any Shopify event When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Omnisend and starts the right automation. Your email and SMS marketing runs on the full range of what happens in your store, not just native Shopify triggers. ### Suppress the right customers from campaigns at the right time When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Omnisend contact status or tags automatically. Your campaigns reach the right people without anyone managing list hygiene by hand between sends. ## Build any Loop Returns and Omnisend automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Cart Created Starts when a cart is created. - Contact ID - Cart ID - Email - Phone - Created At - Updated At - Currency - Cart Sum - Cart Recovery URL - Products ###### Order Created Starts when an order is created. - Order ID - Email - Phone - Contact ID - Order Number - Cart ID - Shipping Method - Tracking Code - Courier Title - Courier URL - Order URL - Source - Discount Code - Discount Value - Discount Type - Currency - Order Sum - Sub Total Sum - Discount Sum - Tax Sum - Shipping Sum - Created At - Updated At - Canceled Date - Cancel Reason - Payment Method - Payment Status - Fulfillment Status - Contact Note - Billing Address - Shipping Address - Products - Custom Fields ###### Product Created Starts when a product is created. - Product ID - Title - Status - Description - Currency - Product URL - Vendor - Type - Created At - Updated At - Tags - Category Ids - Images - Variants ###### Label Created or Updated Starts when a label is created or modified. - Topic - Trigger - Return ID - Order ID - Provider Order ID - Carrier - Tracking Number - Label Status - Label Updated At ###### Restock Requested Starts when a restock is requested. - Topic - Trigger - ID - Order ID - Provider Order ID - Restock Items ###### Return Created or Updated Starts when a return is created or modified. - Topic - Trigger - ID - State - Created At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### Create Campaign Action Start Start a new campaign action. ###### Create Cart Create a new cart. - Cart ID - Email - Phone - Contact ID - Created At - Updated At - Currency - Cart Sum - Cart Recovery URL - Products ###### Create Cart Product Create a new product. - Currency - Cart Product ID - Product ID - Variant ID - Sku - Title - Description - Quantity - Price - Old Price - Discount - Image URL - Product URL ###### Create Category Create a new category. - Category ID - Title - Created At - Updated At ###### Create Contact Create a new contact. - Email - Email Status - Sms Phone Number - Sms Status - First Name - Last Name - Country - Country Code - State - City - Address - Postal Code - Gender - Birthdate - Custom Properties ###### Create Order Create a new order. ###### Create Product Create a new product. - Product ID - Title - Status - Description - Currency - Product URL - Vendor - Type - Created At - Updated At - Category Ids - Images - Variants ###### Delete Campaign Remove a campaign. ###### Delete Cart Remove a cart. ###### Delete Cart Product Remove a product. ###### Delete Category Remove a category. ###### Delete Contact Remove a contact. ###### Delete Order Remove an order. ###### Delete Product Remove a product. ###### Delete Segment Remove a segment. ###### Delete Segment Contact Remove a segment contact. ###### Get List of Custom Events Obtain a list of custom events. - Event ID - Name - System Name - Enabled - Created At - Updated At - Launched At - Fields ###### List Campaign Obtain a list of campaigns. - Campaign ID - Status - Type - From Name - Subject - URL - Created At - Updated At - Start Date - End Date - Sent - Opened - Clicked - Bounced - Complained - Unsubscribed - All Subscribers - Lists - Segments ###### List Campaign Contact Obtain a list of campaign contacts. - Email - Contact ID - Sent - Opened - Clicked - Bounced - Complained - Unsubscribed ###### List Cart Obtain a list of carts. ###### List Category Obtain a list of categories. - Category ID - Title - Created At - Updated At ###### List Contact Obtain a list of contacts. - Email - Contact ID - Identifiers - Created At - First Name - Last Name - Country - Country Code - State - City - Address - Postal Code - Gender - Birthdate - Custom Properties ###### List Order Obtain a list of orders. ###### List Product Obtain a list of products. - Product ID - Title - Status - Description - Currency - Product URL - Vendor - Type - Created At - Updated At - Tags - Category Ids - Images - Variants ###### List Segment Obtain a list of segments. ###### Replace Cart Swap a cart with new details. - Cart ID ###### Replace Cart Product Swap a product with new details. - Cart ID - Cart Product ID - Product ID - Variant ID ###### Replace Category Swap a category with new details. - Category ID ###### Replace Order Swap an order with new details. - Order ID - Email - Phone ###### Replace Product Swap a product with new details. - Product ID ###### Retrieve Campaign Grab all details about the campaign. ###### Retrieve Campaign Contact Grab all details about the campaign contact. - Email - Contact ID - Sent - Opened - Clicked - Bounced - Complained - Unsubscribed ###### Retrieve Cart Grab all details about the cart. ###### Retrieve Category Grab all details about the category. - Category ID - Title - Created At - Updated At ###### Retrieve Contact Grab all details about the contact. ###### Retrieve Custom Event Grab all details about a custom event. - Event ID - Name - System Name - Enabled - Created At - Updated At - Launched At - Fields ###### Retrieve Order Grab all details about the order. ###### Retrieve Product Grab all details about the product. - Product ID - Title - Status - Description - Currency - Product URL - Vendor - Type - Created At - Updated At - Tags - Category Ids - Images - Variants ###### Retrieve Segment Grab all details about the segment. ###### Trigger Custom Event Trigger a custom event to Omnisend. ###### Trigger or Create Custom Event Trigger or create an event. - Name - System Name - Email - Phone - Fields ###### Update Cart Modify a cart’s details. - Currency - Cart Sum - Cart Recovery URL - Products ###### Update Cart Product Modify a product’s details. - Currency - Product ID - Variant ID - Sku - Title - Description - Quantity - Price - Old Price - Discount - Image URL - Product URL ###### Update Contact Modify a contact’s details. - Email - Email Status - Sms Phone Number - Sms Status - First Name - Last Name - Tags - Country - Country Code - State - City - Address - Postal Code - Gender - Birthdate - Custom Properties ###### Update Order Modify an order’s details. - Tracking Code - Courier Title - Courier URL - Payment Status - Canceled Date - Cancel Reason - Fulfillment Status - Cart ID ###### Update Product Modify a product’s details. - Title - Status - Description - Currency - Product URL - Vendor - Type - Tags - Categories - Images - Variants ###### Cancel Return Cancel a return. ###### Close Return Close a return. ###### Create Blacklist Create a blacklist. - Type - Value - Secondary Value ###### Create Order Link Generate an order link that will take the user directly to their order. - Designation - Name - Zip ###### Create Whitelist Create a whitelist. - Type - Value - Secondary Value ###### Delete Blacklist Remove a blacklist. ###### Delete Whitelist Remove a whitelist. ###### Flag Return Mark a return. ###### List Blacklist Obtain a list of blacklists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### List Details of Return Obtain a list of return details. - ID - Created At - Order ID - Order Name - Order Number - State - Currency - Refund - Gift Card - Exchange - Return Total - Line Items - Customer Email - Carrier - Label Status - Label Updated At - Tracking Number ###### List Packages Return Obtain a list of all packages by tracking statuses or timeframe. - ID - Created At - Updated At - Return Line Item ID - Order ID - Order Name - State - Customer Email - Title - Sku - Carrier - Label Status - Label Updated At - Tracking Number ###### List Returns Return Obtain a list of returns that were created within a given timeframe. - ID - State - Created At - Updated At - Order ID - Order Name - Provider Order ID - Order Number - Customer - Currency - Return Product Total - Return Discount Total - Return Tax Total - Return Total - Return Credit Total - Exchange Product Total - Exchange Discount Total - Exchange Tax Total - Exchange Total - Exchange Credit Total - Gift Card - Handling Fee - Refund - Upsell - Line Items - Exchanges - Carrier - Tracking Number - Label Status - Label Updated At ###### List Whitelist Obtain a list of whitelists. - Current Page - Data - From - Last Page - Next Page URL - Path - Per Page - Prev Page URL - To - Total ###### Process Return Return the funds to the customer. ###### Retrieve Blacklist Grab all details about the blacklist. - ID - Created At - Type - Value - Secondary Value ###### Retrieve Whitelist Grab all details about the whitelist. - ID - Created At - Type - Value - Secondary Value ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Ongoing optimization Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Loop Returns with Omnisend today. Enjoy a 7-day free trial. Get your first workflow in minutes.