Connect Loop Returns to LoyaltyLion and automate your tasks

Why integrate Loop Returns with LoyaltyLion

The Loop Returns to LoyaltyLion integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

Keep loyalty status current across your marketing tools

When a customer earns or redeems points in LoyaltyLion, MESA updates their record in Klaviyo, Shopify, and connected platforms in real time. Your segments, flows, and CRM always reflect where each customer stands in your program without manual list updates.

Enroll customers in your loyalty program based on Shopify behavior

When a customer hits a condition in Shopify — a first purchase, a spend threshold, a product category — MESA adds them to LoyaltyLion and sets the right starting tier. Your program grows with your customer base without anyone managing enrollments by hand.

Trigger loyalty rewards at the moments that drive retention

When a customer reaches a milestone — a repeat purchase, a referral, a VIP threshold — MESA triggers the right LoyaltyLion action and can notify them through your preferred channel. Your program responds to behavior in real time, not on a delayed sync cycle.

Build any Loop Returns and LoyaltyLion automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Updated

Starts when a customer account is updated with new information.

Email Unsubscribed

Starts when a customer unsubscribes from an email list.

Label Created or Updated

Starts when a label is created or modified.

• Topic
• Trigger
• Return ID
• Order ID
• Provider Order ID
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Restock Requested

Starts when a restock is requested.

• Topic
• Trigger
• ID
• Order ID
• Provider Order ID
• Restock Items

Return Created or Updated

Starts when a return is created or modified.

• Topic
• Trigger
• ID
• State
• Created At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Add Points to Customer

Increase the amount of points for an existing customer account.

Create Activity

Start a new activity for existing customer accounts.

Create Order

Start a new order when a purchase is made.

Get List of Activities

Obtain a list of activities from existing customer accounts.

Get List of Customers

Obtain a list of existing customer accounts.

Get List of Orders

Obtain a list of orders from existing customer accounts.

Remove Points from Customer

Decrease the amount of points for an existing customer account.

Update Activity

Update an activity for existing customer accounts.

Update Order

Update an order's details for existing customer accounts.

Cancel Return

Cancel a return.

Close Return

Close a return.

Create Blacklist

Create a blacklist.

• Type
• Value
• Secondary Value

Create Order Link

Generate an order link that will take the user directly to their order.

• Designation
• Name
• Zip

Create Whitelist

Create a whitelist.

• Type
• Value
• Secondary Value

Delete Blacklist

Remove a blacklist.

Delete Whitelist

Remove a whitelist.

Flag Return

Mark a return.

List Blacklist

Obtain a list of blacklists.

• Current Page
• Data
• From
• Last Page
• Next Page URL
• Path
• Per Page
• Prev Page URL
• To
• Total

List Details of Return

Obtain a list of return details.

• ID
• Created At
• Order ID
• Order Name
• Order Number
• State
• Currency
• Refund
• Gift Card
• Exchange
• Return Total
• Line Items
• Customer Email
• Carrier
• Label Status
• Label Updated At
• Tracking Number

List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.

• ID
• Created At
• Updated At
• Return Line Item ID
• Order ID
• Order Name
• State
• Customer Email
• Title
• Sku
• Carrier
• Label Status
• Label Updated At
• Tracking Number

List Returns Return

Obtain a list of returns that were created within a given timeframe.

• ID
• State
• Created At
• Updated At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

List Whitelist

Obtain a list of whitelists.

• Current Page
• Data
• From
• Last Page
• Next Page URL
• Path
• Per Page
• Prev Page URL
• To
• Total

Process Return

Return the funds to the customer.

Retrieve Blacklist

Grab all details about the blacklist.

• ID
• Created At
• Type
• Value
• Secondary Value

Retrieve Whitelist

Grab all details about the whitelist.

• ID
• Created At
• Type
• Value
• Secondary Value

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Loop Returns with LoyaltyLion today.

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