Connect LinkedIn to Zendesk and automate your tasks

Why integrate LinkedIn with Zendesk

The LinkedIn to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Enrich Shopify B2B customer records with LinkedIn company data

When a new wholesale or B2B customer places their first Shopify order, MESA pulls the relevant LinkedIn company details and appends them to the customer record. Your team knows who they're dealing with before the first follow-up without manual research.

Trigger LinkedIn outreach from Shopify wholesale and B2B events

When a qualifying order comes in — a first-time B2B purchase, a high-value wholesale account, a reorder threshold — MESA kicks off the right LinkedIn connection or message sequence. Your sales motion starts the moment a customer signals intent, not when someone gets around to it.

Keep your team informed when key accounts need attention

When a B2B customer shows a signal in Shopify — a lapsed reorder, a high-value return, an unusual drop in purchase frequency — MESA notifies the right person through Slack or email with the account context they need. Your sales team acts while the relationship is still recoverable.

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any LinkedIn and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via
• Event

Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

Ticket Created

Starts when a ticket is created.

• ID
• Subject
• Description
• Created At
• Updated At
• Status
• Priority
• Type
• Actor ID
• Requester ID
• Submitter ID
• Assignee ID
• Organization ID
• Group ID
• Brand ID
• Form ID
• External ID
• Is Public
• Tags
• Custom Status
• Via

Ticket Updated

Starts when a ticket is updated.

Get List of Users

Obtain a list of users.

• Active
• Alias
• Chat Only
• Created At
• Custom Role ID
• Default Group ID
• Details
• Email
• External ID
• Iana Time Zone
• ID
• Last Login At
• Locale
• Locale ID
• Moderator
• Name
• Notes
• Only Private Comments
• Organization ID
• Phone
• Photo
• Remote Photo URL
• Restricted Agent
• Role
• Role Type
• Shared
• Shared Agent
• Shared Phone Number
• Signature
• Suspended
• Tags
• Ticket Restriction
• Time Zone
• Two Factor Auth Enabled
• Updated At
• URL
• User Fields
• Verified

Retrieve User

Grab all details about a user.

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate LinkedIn with Zendesk today.

Enjoy a 7-day free trial. Get your first workflow in minutes.