Judge.me to Zendesk Integration | MESA

Connect Judge.me to Zendesk and automate your tasks

Why integrate Judge.me with Zendesk

The Judge.me to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Trigger post-review workflows the moment feedback arrives

When a customer submits a review in Judge.me, MESA kicks off the right next step — updating a Shopify tag, enrolling them in a Klaviyo flow, creating a follow-up task. Your response to customer feedback starts automatically, not when someone checks the review queue.

Sync review data with your marketing and retention tools

When a review is submitted in Judge.me, MESA updates the customer's record in Shopify and connected platforms with their rating, sentiment, and product feedback. Your segments and flows reflect what customers actually think, not just what they bought.

Alert your team when a negative review needs immediate attention

When a low-rating review comes in, MESA notifies the right person through Slack or email before it ages. Your team responds while the customer is still reachable and the situation is still recoverable.

Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

Build any Judge.me and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attachment Linked to Ticket Comment

ID
Subject
Description
Created At
Updated At
Status
Priority
Type
Actor ID
Requester ID
Submitter ID
Assignee ID
Organization ID
Group ID
Brand ID
Form ID
External ID
Is Public
Tags
Custom Status
Via
Event

Attachment Redacted from Ticket Comment

Comment Created

Starts when a comment is created.

Comment Made Private

Comment Redacted

Ticket Agent Assignment Changed

Ticket Brand Updated

Ticket Created

ID
Subject
Description
Created At
Updated At
Status
Priority
Type
Actor ID
Requester ID
Submitter ID
Assignee ID
Organization ID
Group ID
Brand ID
Form ID
External ID
Is Public
Tags
Custom Status
Via

Ticket Custom Field Updated

Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

Ticket Deleted

Starts when a ticket is deleted.

Ticket Description Updated

Ticket Email CCs Updated

Ticket External ID Updated

Ticket Followers Changed

Ticket Form Updated

Ticket Group Assignment Changed

Ticket Merged

Ticket Organization Updated

Ticket Priority Updated

Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

Ticket Status Updated

Ticket Subject Updated

Ticket Updated

Starts when a ticket is updated.

Review Created

Starts when a new review is written.

Review Created Fail

Starts when a review creation fails.

Add Tag to Ticket

Add a tag to a ticket.

Count Search Results

Get a number of items matching the search query.

Count

Create Group

Create a group.

Create Organization

Create an organization.

Organization

Create Ticket

Create a ticket.

Ticket

Create Ticket Comment

Add a comment to a ticket.

Ticket

Create User

Create a user.

User

Delete Group

Remove a group.

Delete Organization

Remove an organization.

Delete Ticket

Remove a ticket.

Get List of Comments

Obtain a list of comments.

Attachments
Audit ID
Author ID
Body
Created At
HTML Body
ID
Metadata
Plain Body
Public
Type
Uploads
Via

Get List of Groups

Obtain a list of groups.

Created At
Default
Deleted
Description
ID
Is Public
Name
Updated At
URL

Get List of Organizations

Obtain a list of organizations.

Count
Next Page
Organizations
Previous Page

Get List of Tickets

Obtain a list of existing tickets.

Allow Attachments
Allow Channelback
Assignee Email
Assignee ID
Attribute Value Ids
Brand ID
Collaborator Ids
Collaborators
Comment
Created At
Custom Fields
Custom Status ID
Description
Due At
Email Cc Ids
Email Ccs
Encoded ID
External ID
Follower Ids
Followers
Followup Ids
From Messaging Channel
Generated Timestamp
Group ID
Has Incidents
ID
Is Public
Macro ID
Macro Ids
Metadata
Organization ID
Priority
Problem ID
Raw Subject
Recipient
Requester
Requester ID
Safe Update
Satisfaction Rating
Sharing Agreement Ids
Status
Subject
Submitter ID
Tags
Ticket Form ID
Type
Updated At
Updated Stamp
URL
Via
Via Followup Source ID
Via ID
Voice Comment

Get List of Users

Obtain a list of users.

Active
Alias
Chat Only
Created At
Custom Role ID
Default Group ID
Details
Email
External ID
Iana Time Zone
ID
Last Login At
Locale
Locale ID
Moderator
Name
Notes
Only Private Comments
Organization ID
Phone
Photo
Remote Photo URL
Restricted Agent
Role
Role Type
Shared
Shared Agent
Shared Phone Number
Signature
Suspended
Tags
Ticket Restriction
Time Zone
Two Factor Auth Enabled
Updated At
URL
User Fields
Verified

Remove Tags from Ticket

Remove tags from a ticket.

Retrieve Group

Grab all details about a group.

Created At
Default
Deleted
Description
ID
Is Public
Name
Updated At
URL

Retrieve Organization

Grab all details about an organization.

Created At
Details
Domain Names
External ID
Group ID
ID
Name
Notes
Organization Fields
Shared Comments
Shared Tickets
Tags
Updated At
URL

Retrieve Ticket

Grab all details about a ticket.

Allow Attachments
Allow Channelback
Assignee ID
Brand ID
Collaborator Ids
Collaborators
Created At
Custom Fields
Custom Status ID
Description
Due At
Email Cc Ids
Encoded ID
External ID
Follower Ids
Followup Ids
From Messaging Channel
Generated Timestamp
Group ID
Has Incidents
ID
Is Public
Macro Ids
Organization ID
Priority
Problem ID
Raw Subject
Recipient
Requester ID
Satisfaction Rating
Sharing Agreement Ids
Status
Subject
Submitter ID
Tags
Ticket Form ID
Type
Updated At
URL
Via
Via Followup Source ID

Retrieve User

Grab all details about a user.

Search

Search for specific results.

Count
Facets
Next Page
Previous Page
Results

Update Group

Modify a group's details.

Update Organization

Modify an organization's details.

Update Ticket

Modify a ticket's details.

Ticket

Update User

Modify a user's details.

User

Upload Files

Upload a file.

Get List of Reviews

Obtain a list of reviews.

ID
Title
Body
Rating
Product External ID
Product Title
Product Handle
Reviewer
Source
Curated
Hidden
Verified
Featured
Created At
Updated At
Ip Address
Has Published Pictures
Has Published Videos
Pictures

Retrieve Review

Grab all details about a review.

Retrieve Review Count

Grab a review count.

Retrieve Reviewer

Grab all details about a reviewer.

ID
Email
Name
Phone
Tags
Accepts Marketing
Unsubscribed At
External ID

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Judge.me with Zendesk today.

Enjoy a 7-day free trial. Get your first workflow in minutes.