Connect Judge.me to Twilio and automate your tasks

Why integrate Judge.me with Twilio

The Judge.me to Twilio integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Trigger post-review workflows the moment feedback arrives

When a customer submits a review in Judge.me, MESA kicks off the right next step — updating a Shopify tag, enrolling them in a Klaviyo flow, creating a follow-up task. Your response to customer feedback starts automatically, not when someone checks the review queue.

Sync review data with your marketing and retention tools

When a review is submitted in Judge.me, MESA updates the customer's record in Shopify and connected platforms with their rating, sentiment, and product feedback. Your segments and flows reflect what customers actually think, not just what they bought.

Alert your team when a negative review needs immediate attention

When a low-rating review comes in, MESA notifies the right person through Slack or email before it ages. Your team responds while the customer is still reachable and the situation is still recoverable.

Send SMS notifications from Shopify order and fulfillment events

When an order is placed, shipped, or delivered in Shopify, MESA triggers the right Twilio SMS with the relevant details already populated. Your customers get accurate, timely messages on the channel they actually check without anyone manually initiating them.

Alert your team via SMS when a Shopify event needs immediate attention

When a high-value order comes in, a fulfillment exception occurs, or a VIP customer shows a churn signal, MESA sends a Twilio SMS to the right person on your team. Critical events reach the right person instantly without relying on someone checking email or Slack.

Trigger Shopify workflows from inbound Twilio SMS responses

When a customer replies to a Twilio message — confirming an order, requesting a change, responding to a survey — MESA reads the response and kicks off the corresponding action in Shopify. Your SMS channel becomes a two-way workflow trigger, not just an outbound notification pipe.

Build any Judge.me and Twilio automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Review Created

Starts when a new review is written.

Review Created Fail

Starts when a review creation fails.

Send SMS

Text a message to a phone number.

Get List of Reviews

Obtain a list of reviews.

• ID
• Title
• Body
• Rating
• Product External ID
• Product Title
• Product Handle
• Reviewer
• Source
• Curated
• Hidden
• Verified
• Featured
• Created At
• Updated At
• Ip Address
• Has Published Pictures
• Has Published Videos
• Pictures

Retrieve Review

Grab all details about a review.

Retrieve Review Count

Grab a review count.

Retrieve Reviewer

Grab all details about a reviewer.

• ID
• Email
• Name
• Phone
• Tags
• Accepts Marketing
• Unsubscribed At
• External ID

Expert support included

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Judge.me with Twilio today.

Enjoy a 7-day free trial. Get your first workflow in minutes.