# Connect Intercom to WordPress and automate your tasks ## Why integrate Intercom with WordPress The Intercom to WordPress integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Give your support team full Shopify context on every conversation When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it. ### Create and update Shopify customer records from Intercom conversations When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation. ### Trigger Intercom messages from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule. ### Create WordPress content from Shopify product and order data When a product is added or updated in Shopify, MESA creates or updates the corresponding content in WordPress — a page, a post, a product description. Your site stays current with your store without anyone duplicating the work across both platforms. ### Trigger Shopify workflows from WordPress form submissions When a visitor submits a form on your WordPress site — a wholesale inquiry, a custom order request, a contact form — MESA creates the corresponding record in Shopify and kicks off the right workflow. Your website becomes the starting point for automation, not just a static front door. ### Keep customer accounts consistent across WordPress and Shopify When a customer registers or updates their account on your WordPress site, MESA syncs their details to Shopify. Your store and your site share a single view of every customer without periodic reconciliation. ## Build any Intercom and WordPress automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Comment Published Starts when a comment is published. - ID - Author - Author Email - Author Ip - Author Name - Author URL - Author User Agent - Content - Date - Date Gmt - Link - Parent - Post - Status - Type - Author Avatar Urls - Meta ###### Media Published Starts when a media is published. - Date - Date Gmt - Guid - ID - Link - Modified - Modified Gmt - Slug - Status - Type - Permalink Template - Generated Slug - Class List - Title - Author - Featured Media - Comment Status - Ping Status - Meta - Template - Alt Text - Caption - Description - Media Type - Mime Type - Media Details - Post - Source URL - Missing Image Sizes ###### Page Published Starts when a page is published. - Date - Date Gmt - Guid - ID - Link - Modified - Modified Gmt - Slug - Status - Type - Password - Permalink Template - Generated Slug - Class List - Parent - Title - Content - Author - Excerpt - Featured Media - Comment Status - Ping Status - Menu Order - Meta - Template ###### Post Published Starts when a post is published. - Date - Date Gmt - Guid - ID - Link - Modified - Modified Gmt - Slug - Status - Type - Password - Permalink Template - Generated Slug - Class List - Title - Content - Author - Excerpt - Featured Media - Comment Status - Ping Status - Format - Meta - Sticky - Template - Categories - Tags ###### Published Media Updated Starts when a published media is updated. ###### Published Page Updated Starts when a published page is updated. ###### Published Post Updated Starts when a published post is updated. ###### Admin Initiated Message to User Starts when an admin initiates a message to a user. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Contact Archived Starts when a contact is archived. - Contact ID - Object Type - Archived - Archived At ###### Contact Deleted Starts when a contact is deleted. - Contact ID - Object Type - Deleted - Deleted At - Workspace ID - External ID - Email Address - Name ###### Contact Email Updated Starts when a contact's email is updated. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Contact User Created Starts when a contact user is created. ###### Contact User Updated Starts when a contact user is updated. ###### Conversation Closed Starts when a conversation is closed. ###### Conversation Opened Starts when a conversation is opened. ###### Conversation Read Starts when a conversation is read. ###### Message Received from User or Lead Starts when a message is received from a user or lead. - Message Type - Message ID - Conversation ID - Message Content - Message Channel - Created At - Message Author ###### Note Added to Conversation Starts when a note is added to a conversation. ###### Reply Received from User or Lead Starts when a user replies to a conversation. ###### Create Category Create a category. - Description - Name - Slug - Parent - Meta ###### Create Comment Create a comment. - Author - Author Email - Author Ip - Author Name - Author URL - Author User Agent - Content - Date - Date Gmt - Parent - Post - Status - Meta ###### Create Page Create a page. - Date - Date Gmt - Slug - Status - Password - Parent - Title - Content - Author - Excerpt - Featured Media - Comment Status - Ping Status - Menu Order - Meta - Template ###### Create Post Create a post. - Date - Date Gmt - Slug - Status - Password - Title - Content - Author - Excerpt - Featured Media - Comment Status - Ping Status - Format - Meta - Sticky - Template - Categories - Tags ###### Create Tag Create a tag. - Description - Name - Slug - Meta ###### Delete Category Remove a category. - ID - Count - Description - Link - Name - Slug - Taxonomy - Parent - Meta ###### Delete Comment Remove a comment. ###### Delete Page Remove a page. ###### Delete Page Revision Remove a page revision. - Author - Date - Date Gmt - Guid - ID - Modified - Modified Gmt - Parent - Slug - Title - Content - Excerpt - Meta - Preview Link ###### Delete Post Remove a post. ###### Delete Post Revision Remove a post revision. - Author - Date - Date Gmt - Guid - ID - Modified - Modified Gmt - Parent - Slug - Title - Content - Excerpt - Meta - Preview Link ###### Delete Tag Remove a tag. - ID - Count - Description - Link - Name - Slug - Taxonomy - Meta ###### Get List of Categories Obtain a list of categories. - ID - Count - Description - Link - Name - Slug - Taxonomy - Parent - Meta ###### Get List of Comments Obtain a list of comments. ###### Get List of Media Obtain a list of media. ###### Get List of Page Revisions Obtain a list of page revisions. - Author - Date - Date Gmt - Guid - ID - Modified - Modified Gmt - Parent - Slug - Title - Content - Excerpt - Meta - Preview Link ###### Get List of Pages Obtain a list of pages. ###### Get List of Post Revisions Obtain a list of post revisions. - Author - Date - Date Gmt - Guid - ID - Modified - Modified Gmt - Parent - Slug - Title - Content - Excerpt - Meta - Preview Link ###### Get List of Posts Obtain a list of existing posts. ###### Get List of Statuses Obtain a list of statuses. - Name - Private - Protected - Public - Queryable - Show In List - Slug - Date Floating ###### Get List of Tags Obtain a list of tags. - ID - Count - Description - Link - Name - Slug - Taxonomy - Meta ###### Get List of Taxonomies Obtain a list of taxonomies. ###### Get List of Themes Obtain a list of themes. - Stylesheet - Stylesheet Uri - Template - Template Uri - Author - Author Uri - Description - Is Block Theme - Name - Requires Php - Requires Wp - Screenshot - Tags - Textdomain - Theme Supports - Theme Uri - Version - Status - Default Template Types - Default Template Part Areas ###### Retrieve Category Grab all details about the category. - ID - Count - Description - Link - Name - Slug - Taxonomy - Parent - Meta ###### Retrieve Comment Grab all details about a comment. ###### Retrieve Media Grab all details about the media. ###### Retrieve Page Grab all details about a page. ###### Retrieve Page Revision Grab all details about a page revision. - Author - Date - Date Gmt - Guid - ID - Modified - Modified Gmt - Parent - Slug - Title - Content - Excerpt - Meta - Preview Link ###### Retrieve Post Grab all details about a post. ###### Retrieve Post Revision Grab all details about a post revision. - Author - Date - Date Gmt - Guid - ID - Modified - Modified Gmt - Parent - Slug - Title - Content - Excerpt - Meta - Preview Link ###### Retrieve Status Grab all details about the status. - Name - Private - Protected - Public - Queryable - Show In List - Slug - Date Floating ###### Retrieve Tag Grab all details about a tag. - ID - Count - Description - Link - Name - Slug - Taxonomy - Meta ###### Retrieve Taxonomy Grab all details about the taxonomy. ###### Retrieve Theme Grab all details about a theme. ###### Update Category Modify a category's details. - Description - Name - Slug - Parent - Meta ###### Update Comment Modify a comment's details. - Author - Author Email - Author Ip - Author Name - Author URL - Author User Agent - Content - Date - Date Gmt - Parent - Post - Status - Meta ###### Update Page Modify a page's content. ###### Update Post Modify a post's details. ###### Update Tag Modify a tag's details. - Description - Name - Slug - Meta ###### Archive Contact Archive a contact. - Type - ID - External ID ###### Attach Contact to Company Associate a company with a contact. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Attach Tag to Ticket Tag a ticket. - Type - ID - Name - Applied At - Applied By ###### Create Contact Create a contact. - Role - External ID - Email - Phone - Name - Avatar - Signed Up At - Last Seen At - Owner ID - Unsubscribed From Emails - Custom Attributes ###### Create Note Create a note. - Body - Admin ID ###### Create or Update Company Create or update a company. - Name - Company ID - Plan - Size - Website - Industry - Custom Attributes - Remote Created At - Monthly Spend ###### Create Ticket Create a ticket. - Ticket Type - Contacts - Company ID - Created At - Assignment ###### Delete Company Remove a company. - ID - Object - Deleted ###### Delete Contact Remove a contact. - Type - ID - External ID ###### Delete Ticket Remove a ticket. - ID - Object - Deleted ###### Detach Contact from Company Detach a company from a contact. ###### Get List of Companies Obtain a list of all companies. ###### Get List of Company's Contacts Obtain a list of contacts that belong to a company. - Type - ID - External ID - Workspace ID - Role - Email - Email Domain - Phone - Name - Owner ID - Has Hard Bounced - Marked Email As Spam - Unsubscribed From Emails - Created At - Updated At - Signed Up At - Last Seen At - Last Replied At - Last Contacted At - Last Email Opened At - Last Email Clicked At - Language Override - Browser - Browser Version - Browser Language - Os - Android App Name - Android App Version - Android Device - Android Os Version - Android Sdk Version - Android Last Seen At - Ios App Name - Ios App Version - Ios Device - Ios Os Version - Ios Sdk Version - Ios Last Seen At - Custom Attributes - Avatar - Tags - Notes - Companies - Location - Social Profiles ###### Get List of Company's Segments Obtain a list of segments that belong to a company. - Type - ID - Name - Created At - Updated At - Person Type - Count ###### Get List of Contact's Companies Obtain a list of a contact's companies. - Type - Companies - Total Count - Pages ###### Get List of Contact's Notes Obtain a list of notes associated to a contact. - Type - ID - Created At - Contact - Author - Body ###### Get List of Contact's Segments Obtain a list of segments associated to a contact. - Type - ID - Name - Created At - Updated At - Person Type - Count ###### Get List of Contact's Tags Obtain a list of tags attached to a contact. - Type - ID - Name - Applied At - Applied By ###### Get List of Contacts Obtain a list of contacts. ###### Get List of Tickets Obtain a list of tickets. - Type - Tickets - Total Count - Pages ###### Merge Lead and User Combine a contact with a role of a lead into a contact with a role of a user. ###### Remove Tag from Ticket Remove a tag from a ticket. - Type - ID - Name - Applied At - Applied By ###### Reply to Ticket Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins. - Type - ID - Part Type - Body - Created At - Updated At - Author - Attachments - Redacted ###### Retrieve Company Grab all details about a company. ###### Retrieve Contact Grab all details about a contact. ###### Retrieve Note Grab all details about a note. - Type - ID - Created At - Contact - Author - Body ###### Retrieve Ticket Grab all details about a ticket. - Type - ID - Ticket ID - Category - Ticket Attributes - Ticket State - Ticket Type - Contacts - Admin Assignee ID - Team Assignee ID - Created At - Updated At - Open - Snoozed Until - Linked Objects - Ticket Parts - Is Shared ###### Scroll Over Companies Iterate over all companies in a dataset. ###### Search for Contacts Search for contacts. - Type - Data - Total Count - Pages ###### Unarchive Contact Restore a previously archived contact. - Type - ID - External ID ###### Update Contact Modify a contact's details. - Role - External ID - Email - Phone - Name - Avatar - Signed Up At - Last Seen At - Owner ID - Unsubscribed From Emails - Custom Attributes ###### Update Ticket Modify a ticket's details. - Ticket Attributes - Ticket State ID - Company ID - Open - Is Shared - Snoozed Until - Admin ID - Assignee ID ## Integrate Intercom with WordPress today. 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