Intercom to WordPress Integration | MESA
Connect Intercom to WordPress and automate your tasks
Why integrate Intercom with WordPress
The Intercom to WordPress integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every conversation
When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Intercom conversations
When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.
Trigger Intercom messages from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.
Create WordPress content from Shopify product and order data
When a product is added or updated in Shopify, MESA creates or updates the corresponding content in WordPress — a page, a post, a product description. Your site stays current with your store without anyone duplicating the work across both platforms.
Trigger Shopify workflows from WordPress form submissions
When a visitor submits a form on your WordPress site — a wholesale inquiry, a custom order request, a contact form — MESA creates the corresponding record in Shopify and kicks off the right workflow. Your website becomes the starting point for automation, not just a static front door.
Keep customer accounts consistent across WordPress and Shopify
When a customer registers or updates their account on your WordPress site, MESA syncs their details to Shopify. Your store and your site share a single view of every customer without periodic reconciliation.
Build any Intercom and WordPress automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Comment Published
Starts when a comment is published.
- ID
- Author
- Author Email
- Author Ip
- Author Name
- Author URL
- Author User Agent
- Content
- Date
- Date Gmt
- Link
- Parent
- Post
- Status
- Type
- Author Avatar Urls
- Meta
Media Published
Starts when a media is published.
- Date
- Date Gmt
- Guid
- ID
- Link
- Modified
- Modified Gmt
- Slug
- Status
- Type
- Permalink Template
- Generated Slug
- Class List
- Title
- Author
- Featured Media
- Comment Status
- Ping Status
- Meta
- Template
- Alt Text
- Caption
- Description
- Media Type
- Mime Type
- Media Details
- Post
- Source URL
- Missing Image Sizes
Page Published
Starts when a page is published.
- Date
- Date Gmt
- Guid
- ID
- Link
- Modified
- Modified Gmt
- Slug
- Status
- Type
- Password
- Permalink Template
- Generated Slug
- Class List
- Parent
- Title
- Content
- Author
- Excerpt
- Featured Media
- Comment Status
- Ping Status
- Menu Order
- Meta
- Template
Post Published
Starts when a post is published.
- Date
- Date Gmt
- Guid
- ID
- Link
- Modified
- Modified Gmt
- Slug
- Status
- Type
- Password
- Permalink Template
- Generated Slug
- Class List
- Title
- Content
- Author
- Excerpt
- Featured Media
- Comment Status
- Ping Status
- Format
- Meta
- Sticky
- Template
- Categories
- Tags
Published Media Updated
Starts when a published media is updated.
Published Page Updated
Starts when a published page is updated.
Published Post Updated
Starts when a published post is updated.
Admin Initiated Message to User
Starts when an admin initiates a message to a user.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes
Contact Archived
Starts when a contact is archived.
- Contact ID
- Object Type
- Archived
- Archived At
Contact Deleted
Starts when a contact is deleted.
- Contact ID
- Object Type
- Deleted
- Deleted At
- Workspace ID
- External ID
- Email Address
- Name
Contact Email Updated
Starts when a contact's email is updated.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags
Contact User Created
Starts when a contact user is created.
Contact User Updated
Starts when a contact user is updated.
Conversation Closed
Starts when a conversation is closed.
Conversation Opened
Starts when a conversation is opened.
Conversation Read
Starts when a conversation is read.
Message Received from User or Lead
Starts when a message is received from a user or lead.
- Message Type
- Message ID
- Conversation ID
- Message Content
- Message Channel
- Created At
- Message Author
Note Added to Conversation
Starts when a note is added to a conversation.
Reply Received from User or Lead
Starts when a user replies to a conversation.
Create Category
Create a category.
- Description
- Name
- Slug
- Parent
- Meta
Create Comment
Create a comment.
- Author
- Author Email
- Author Ip
- Author Name
- Author URL
- Author User Agent
- Content
- Date
- Date Gmt
- Parent
- Post
- Status
- Meta
Create Page
Create a page.
- Date
- Date Gmt
- Slug
- Status
- Password
- Parent
- Title
- Content
- Author
- Excerpt
- Featured Media
- Comment Status
- Ping Status
- Menu Order
- Meta
- Template
Create Post
Create a post.
- Date
- Date Gmt
- Slug
- Status
- Password
- Title
- Content
- Author
- Excerpt
- Featured Media
- Comment Status
- Ping Status
- Format
- Meta
- Sticky
- Template
- Categories
- Tags
Create Tag
Create a tag.
- Description
- Name
- Slug
- Meta
Delete Category
Remove a category.
- ID
- Count
- Description
- Link
- Name
- Slug
- Taxonomy
- Parent
- Meta
Delete Comment
Remove a comment.
Delete Page
Remove a page.
Delete Page Revision
Remove a page revision.
- Author
- Date
- Date Gmt
- Guid
- ID
- Modified
- Modified Gmt
- Parent
- Slug
- Title
- Content
- Excerpt
- Meta
- Preview Link
Delete Post
Remove a post.
Delete Post Revision
Remove a post revision.
- Author
- Date
- Date Gmt
- Guid
- ID
- Modified
- Modified Gmt
- Parent
- Slug
- Title
- Content
- Excerpt
- Meta
- Preview Link
Delete Tag
Remove a tag.
- ID
- Count
- Description
- Link
- Name
- Slug
- Taxonomy
- Meta
Get List of Categories
Obtain a list of categories.
- ID
- Count
- Description
- Link
- Name
- Slug
- Taxonomy
- Parent
- Meta
Get List of Comments
Obtain a list of comments.
Get List of Media
Obtain a list of media.
Get List of Page Revisions
Obtain a list of page revisions.
- Author
- Date
- Date Gmt
- Guid
- ID
- Modified
- Modified Gmt
- Parent
- Slug
- Title
- Content
- Excerpt
- Meta
- Preview Link
Get List of Pages
Obtain a list of pages.
Get List of Post Revisions
Obtain a list of post revisions.
- Author
- Date
- Date Gmt
- Guid
- ID
- Modified
- Modified Gmt
- Parent
- Slug
- Title
- Content
- Excerpt
- Meta
- Preview Link
Get List of Posts
Obtain a list of existing posts.
Get List of Statuses
Obtain a list of statuses.
- Name
- Private
- Protected
- Public
- Queryable
- Show In List
- Slug
- Date Floating
Get List of Tags
Obtain a list of tags.
- ID
- Count
- Description
- Link
- Name
- Slug
- Taxonomy
- Meta
Get List of Taxonomies
Obtain a list of taxonomies.
Get List of Themes
Obtain a list of themes.
- Stylesheet
- Stylesheet Uri
- Template
- Template Uri
- Author
- Author Uri
- Description
- Is Block Theme
- Name
- Requires Php
- Requires Wp
- Screenshot
- Tags
- Textdomain
- Theme Supports
- Theme Uri
- Version
- Status
- Default Template Types
- Default Template Part Areas
Retrieve Category
Grab all details about the category.
- ID
- Count
- Description
- Link
- Name
- Slug
- Taxonomy
- Parent
- Meta
Retrieve Comment
Grab all details about a comment.
Retrieve Media
Grab all details about the media.
Retrieve Page
Grab all details about a page.
Retrieve Page Revision
Grab all details about a page revision.
- Author
- Date
- Date Gmt
- Guid
- ID
- Modified
- Modified Gmt
- Parent
- Slug
- Title
- Content
- Excerpt
- Meta
- Preview Link
Retrieve Post
Grab all details about a post.
Retrieve Post Revision
Grab all details about a post revision.
- Author
- Date
- Date Gmt
- Guid
- ID
- Modified
- Modified Gmt
- Parent
- Slug
- Title
- Content
- Excerpt
- Meta
- Preview Link
Retrieve Status
Grab all details about the status.
- Name
- Private
- Protected
- Public
- Queryable
- Show In List
- Slug
- Date Floating
Retrieve Tag
Grab all details about a tag.
- ID
- Count
- Description
- Link
- Name
- Slug
- Taxonomy
- Meta
Retrieve Taxonomy
Grab all details about the taxonomy.
Retrieve Theme
Grab all details about a theme.
Update Category
Modify a category's details.
- Description
- Name
- Slug
- Parent
- Meta
Update Comment
Modify a comment's details.
- Author
- Author Email
- Author Ip
- Author Name
- Author URL
- Author User Agent
- Content
- Date
- Date Gmt
- Parent
- Post
- Status
- Meta
Update Page
Modify a page's content.
Update Post
Modify a post's details.
Update Tag
Modify a tag's details.
- Description
- Name
- Slug
- Meta
Archive Contact
Archive a contact.
- Type
- ID
- External ID
Attach Contact to Company
Associate a company with a contact.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments
Attach Tag to Ticket
Tag a ticket.
- Type
- ID
- Name
- Applied At
- Applied By
Create Contact
Create a contact.
- Role
- External ID
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes
Create Note
Create a note.
- Body
- Admin ID
Create or Update Company
Create or update a company.
- Name
- Company ID
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Remote Created At
- Monthly Spend
Create Ticket
Create a ticket.
- Ticket Type
- Contacts
- Company ID
- Created At
- Assignment
Delete Company
Remove a company.
- ID
- Object
- Deleted
Delete Contact
Remove a contact.
- Type
- ID
- External ID
Delete Ticket
Remove a ticket.
- ID
- Object
- Deleted
Detach Contact from Company
Detach a company from a contact.
Get List of Companies
Obtain a list of all companies.
Get List of Company's Contacts
Obtain a list of contacts that belong to a company.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles
Get List of Company's Segments
Obtain a list of segments that belong to a company.
- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count
Get List of Contact's Companies
Obtain a list of a contact's companies.
- Type
- Companies
- Total Count
- Pages
Get List of Contact's Notes
Obtain a list of notes associated to a contact.
- Type
- ID
- Created At
- Contact
- Author
- Body
Get List of Contact's Segments
Obtain a list of segments associated to a contact.
- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count
Get List of Contact's Tags
Obtain a list of tags attached to a contact.
- Type
- ID
- Name
- Applied At
- Applied By
Get List of Contacts
Obtain a list of contacts.
Get List of Tickets
Obtain a list of tickets.
- Type
- Tickets
- Total Count
- Pages
Merge Lead and User
Combine a contact with a role of a lead into a contact with a role of a user.
Remove Tag from Ticket
Remove a tag from a ticket.
- Type
- ID
- Name
- Applied At
- Applied By
Reply to Ticket
Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.
- Type
- ID
- Part Type
- Body
- Created At
- Updated At
- Author
- Attachments
- Redacted
Retrieve Company
Grab all details about a company.
Retrieve Contact
Grab all details about a contact.
Retrieve Note
Grab all details about a note.
- Type
- ID
- Created At
- Contact
- Author
- Body
Retrieve Ticket
Grab all details about a ticket.
- Type
- ID
- Ticket ID
- Category
- Ticket Attributes
- Ticket State
- Ticket Type
- Contacts
- Admin Assignee ID
- Team Assignee ID
- Created At
- Updated At
- Open
- Snoozed Until
- Linked Objects
- Ticket Parts
- Is Shared
Scroll Over Companies
Iterate over all companies in a dataset.
Search for Contacts
Search for contacts.
- Type
- Data
- Total Count
- Pages
Unarchive Contact
Restore a previously archived contact.
- Type
- ID
- External ID
Update Contact
Modify a contact's details.
- Role
- External ID
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes
Update Ticket
Modify a ticket's details.
- Ticket Attributes
- Ticket State ID
- Company ID
- Open
- Is Shared
- Snoozed Until
- Admin ID
- Assignee ID
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