Connect Intercom to Wonderment and automate your tasks

Activity reports

MESA's Intercom to Wonderment integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Why integrate Intercom with Wonderment

The Intercom to Wonderment integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

Trigger post-purchase flows the moment a shipment status changes

When Wonderment detects a delivery update — a shipment in transit, an exception, a delivered confirmation — MESA kicks off the right workflow in Shopify or Klaviyo. Your post-purchase experience runs on what's actually happening with each package, not on a fixed schedule.

Keep Shopify customer records current with delivery outcomes

When Wonderment logs a delivery event — a successful delivery, a failed attempt, a return to sender — MESA updates the customer's Shopify record with the outcome. Your team and your connected tools always reflect where each order ended up without manual updates.

Alert your team when shipments need immediate intervention

When Wonderment flags an exception — a stalled shipment, a carrier delay, a missing package — MESA notifies the right person through Slack or email before the customer contacts support. Your team resolves delivery problems while there's still time to act.

Build any Intercom and Wonderment automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Attempted to Deliver Shipment

Starts when a package can't be delivered and is held by the carrier for re-delivery.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Carrier Picked Up Shipment

Starts when a shipment is first marked In Transit by the carrier.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Delivery Anticipated for Shipment

Starts when a shipment is expected to be delivered.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Label Canceled

Starts when a label has been canceled.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Confirmed

Starts when a shipment is confirmed.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Created

Starts when a shipment is created.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Experienced Delivery Error

Starts when a package delivery error occurs.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment is Ready for Pickup

Starts when a shipment is ready for pickup.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Returned

Starts when a package has been sent back to the origin facility.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment Stalled

Starts when a shipment is stalled.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment's Status is Delivered

Starts when a shipment is delivered.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment's Status is In Transit

Starts when a shipment is in transit.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Shipment's Status is Out for Delivery

Starts when the carrier confirms the package has been handed off for delivery.

• Topic
• Status
• Token
• Email
• Phone
• Tracking Code
• Tracking U R L
• Order Number
• Order ID
• Carrier Name
• Estimated Package Delivery
• Service Level
• Service Level Friendly Name
• Destination Country Code
• Fulfillment Created Date
• Order Created Date
• Business Days Since Fulfillment Created
• Hours Stalled
• Not Updated Since
• Line Items
• Shipping Address
• Fulfillment Address

Admin Initiated Message to User

Starts when an admin initiates a message to a user.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Contact Archived

Starts when a contact is archived.

• Contact ID
• Object Type
• Archived
• Archived At

Contact Deleted

Starts when a contact is deleted.

• Contact ID
• Object Type
• Deleted
• Deleted At
• Workspace ID
• External ID
• Email Address
• Name

Contact Email Updated

Starts when a contact's email is updated.

• Type
• Contact ID
• Workspace ID
• External ID
• Role
• Email Address
• Phone Number
• Name
• Avatar
• Owner
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Location
• Custom Attributes
• Tags

Contact User Created

Starts when a contact user is created.

• Type
• Contact ID
• Workspace ID
• External ID
• Role
• Email Address
• Phone Number
• Name
• Avatar
• Owner
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Location
• Custom Attributes
• Tags

Contact User Updated

Starts when a contact user is updated.

• Type
• Contact ID
• Workspace ID
• External ID
• Role
• Email Address
• Phone Number
• Name
• Avatar
• Owner
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Location
• Custom Attributes
• Tags

Conversation Closed

Starts when a conversation is closed.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Conversation Opened

Starts when a conversation is opened.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Conversation Read

Starts when a conversation is read.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Message Received from User or Lead

Starts when a message is received from a user or lead.

• Message Type
• Message ID
• Conversation ID
• Message Content
• Message Channel
• Created At
• Message Author

Note Added to Conversation

Starts when a note is added to a conversation.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Reply Received from User or Lead

Starts when a user replies to a conversation.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Get List of Order's Shipments

Obtain a list of an order's shipments.

• Name
• Shipments

Archive Contact

Archive a contact.

• Type
• ID
• External ID

Attach Contact to Company

Associate a company with a contact.

• Type
• ID
• Name
• App ID
• Plan
• Company ID
• Remote Created At
• Created At
• Updated At
• Last Request At
• Size
• Website
• Industry
• Monthly Spend
• Session Count
• User Count
• Custom Attributes
• Tags
• Segments

Attach Tag to Ticket

Tag a ticket.

• Type
• ID
• Name
• Applied At
• Applied By

Create Contact

Create a contact.

• Role
• External ID
• Email
• Phone
• Name
• Avatar
• Signed Up At
• Last Seen At
• Owner ID
• Unsubscribed From Emails
• Custom Attributes

Create Note

Create a note.

• Body
• Admin ID

Create or Update Company

Create or update a company.

• Name
• Company ID
• Plan
• Size
• Website
• Industry
• Custom Attributes
• Remote Created At
• Monthly Spend

Create Ticket

Create a ticket.

• Ticket Type
• Contacts
• Company ID
• Created At
• Assignment

Delete Company

Remove a company.

• ID
• Object
• Deleted

Delete Contact

Remove a contact.

• Type
• ID
• External ID

Delete Ticket

Remove a ticket.

• ID
• Object
• Deleted

Detach Contact from Company

Detach a company from a contact.

• Type
• ID
• Name
• App ID
• Plan
• Company ID
• Remote Created At
• Created At
• Updated At
• Last Request At
• Size
• Website
• Industry
• Monthly Spend
• Session Count
• User Count
• Custom Attributes
• Tags
• Segments

Get List of Companies

Obtain a list of all companies.

• Type
• ID
• Name
• App ID
• Plan
• Company ID
• Remote Created At
• Created At
• Updated At
• Last Request At
• Size
• Website
• Industry
• Monthly Spend
• Session Count
• User Count
• Custom Attributes
• Tags
• Segments

Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

• Type
• ID
• External ID
• Workspace ID
• Role
• Email
• Email Domain
• Phone
• Name
• Owner ID
• Has Hard Bounced
• Marked Email As Spam
• Unsubscribed From Emails
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Last Replied At
• Last Contacted At
• Last Email Opened At
• Last Email Clicked At
• Language Override
• Browser
• Browser Version
• Browser Language
• Os
• Android App Name
• Android App Version
• Android Device
• Android Os Version
• Android Sdk Version
• Android Last Seen At
• Ios App Name
• Ios App Version
• Ios Device
• Ios Os Version
• Ios Sdk Version
• Ios Last Seen At
• Custom Attributes
• Avatar
• Tags
• Notes
• Companies
• Location
• Social Profiles

Get List of Company's Segments

Obtain a list of segments that belong to a company.

• Type
• ID
• Name
• Created At
• Updated At
• Person Type
• Count

Get List of Contact's Companies

Obtain a list of a contact's companies.

• Type
• Companies
• Total Count
• Pages

Get List of Contact's Notes

Obtain a list of notes associated to a contact.

• Type
• ID
• Created At
• Contact
• Author
• Body

Get List of Contact's Segments

Obtain a list of segments associated to a contact.

• Type
• ID
• Name
• Created At
• Updated At
• Person Type
• Count

Get List of Contact's Tags

Obtain a list of tags attached to a contact.

• Type
• ID
• Name
• Applied At
• Applied By

Get List of Contacts

Obtain a list of contacts.

• Type
• ID
• External ID
• Workspace ID
• Role
• Email
• Email Domain
• Phone
• Name
• Owner ID
• Has Hard Bounced
• Marked Email As Spam
• Unsubscribed From Emails
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Last Replied At
• Last Contacted At
• Last Email Opened At
• Last Email Clicked At
• Language Override
• Browser
• Browser Version
• Browser Language
• Os
• Android App Name
• Android App Version
• Android Device
• Android Os Version
• Android Sdk Version
• Android Last Seen At
• Ios App Name
• Ios App Version
• Ios Device
• Ios Os Version
• Ios Sdk Version
• Ios Last Seen At
• Custom Attributes
• Avatar
• Tags
• Notes
• Companies
• Location
• Social Profiles

Get List of Tickets

Obtain a list of tickets.

• Type
• Tickets
• Total Count
• Pages

Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

• Type
• ID
• External ID
• Workspace ID
• Role
• Email
• Email Domain
• Phone
• Name
• Owner ID
• Has Hard Bounced
• Marked Email As Spam
• Unsubscribed From Emails
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Last Replied At
• Last Contacted At
• Last Email Opened At
• Last Email Clicked At
• Language Override
• Browser
• Browser Version
• Browser Language
• Os
• Android App Name
• Android App Version
• Android Device
• Android Os Version
• Android Sdk Version
• Android Last Seen At
• Ios App Name
• Ios App Version
• Ios Device
• Ios Os Version
• Ios Sdk Version
• Ios Last Seen At
• Custom Attributes
• Avatar
• Tags
• Notes
• Companies
• Location
• Social Profiles

Remove Tag from Ticket

Remove a tag from a ticket.

• Type
• ID
• Name
• Applied At
• Applied By

Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

• Type
• ID
• Part Type
• Body
• Created At
• Updated At
• Author
• Attachments
• Redacted

Retrieve Company

Grab all details about a company.

• Type
• ID
• Name
• App ID
• Plan
• Company ID
• Remote Created At
• Created At
• Updated At
• Last Request At
• Size
• Website
• Industry
• Monthly Spend
• Session Count
• User Count
• Custom Attributes
• Tags
• Segments

Retrieve Contact

Grab all details about a contact.

• Type
• ID
• External ID
• Workspace ID
• Role
• Email
• Email Domain
• Phone
• Name
• Owner ID
• Has Hard Bounced
• Marked Email As Spam
• Unsubscribed From Emails
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Last Replied At
• Last Contacted At
• Last Email Opened At
• Last Email Clicked At
• Language Override
• Browser
• Browser Version
• Browser Language
• Os
• Android App Name
• Android App Version
• Android Device
• Android Os Version
• Android Sdk Version
• Android Last Seen At
• Ios App Name
• Ios App Version
• Ios Device
• Ios Os Version
• Ios Sdk Version
• Ios Last Seen At
• Custom Attributes
• Avatar
• Tags
• Notes
• Companies
• Location
• Social Profiles

Retrieve Note

Grab all details about a note.

• Type
• ID
• Created At
• Contact
• Author
• Body

Retrieve Ticket

Grab all details about a ticket.

• Type
• ID
• Ticket ID
• Category
• Ticket Attributes
• Ticket State
• Ticket Type
• Contacts
• Admin Assignee ID
• Team Assignee ID
• Created At
• Updated At
• Open
• Snoozed Until
• Linked Objects
• Ticket Parts
• Is Shared

Scroll Over Companies

Iterate over all companies in a dataset.

• Type
• ID
• Name
• App ID
• Plan
• Company ID
• Remote Created At
• Created At
• Updated At
• Last Request At
• Size
• Website
• Industry
• Monthly Spend
• Session Count
• User Count
• Custom Attributes
• Tags
• Segments

Search for Contacts

Search for contacts.

• Type
• Data
• Total Count
• Pages

Unarchive Contact

Restore a previously archived contact.

• Type
• ID
• External ID

Update Contact

Modify a contact's details.

• Role
• External ID
• Email
• Phone
• Name
• Avatar
• Signed Up At
• Last Seen At
• Owner ID
• Unsubscribed From Emails
• Custom Attributes

Update Ticket

Modify a ticket's details.

• Ticket Attributes
• Ticket State ID
• Company ID
• Open
• Is Shared
• Snoozed Until
• Admin ID
• Assignee ID

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