# Connect Intercom to Smile.io and automate your tasks

## Why integrate Intercom with Smile.io

The Intercom to Smile.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

### Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

### Keep loyalty data in sync with your marketing tools

When a customer earns or redeems points in Smile.io, MESA updates their record across your stack — email platform, CRM, Shopify tags. Every tool reflects where each customer stands in your program.

### Enroll customers in your loyalty program automatically

When a customer meets a condition in Shopify — first purchase, spend threshold, product type — MESA adds them to Smile.io without any manual steps. Your program grows as your store does.

### Trigger rewards at the moments that matter most

When a customer hits a milestone — a birthday, a VIP tier, a win-back window — MESA triggers the right Smile.io action and can notify them through your preferred channel. No manual monitoring required.

## Build any Intercom and Smile.io automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Admin Initiated Message to User

Starts when an admin initiates a message to a user.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Contact Archived

Starts when a contact is archived.
- Contact ID
- Object Type
- Archived
- Archived At

###### Contact Deleted

Starts when a contact is deleted.
- Contact ID
- Object Type
- Deleted
- Deleted At
- Workspace ID
- External ID
- Email Address
- Name

###### Contact Email Updated

Starts when a contact's email is updated.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags

###### Contact User Created

Starts when a contact user is created.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags

###### Contact User Updated

Starts when a contact user is updated.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags

###### Conversation Closed

Starts when a conversation is closed.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Create Activity

Create an activity.
- Activity

###### Create Points Transaction

Add or remove points from a customer’s points balance by creating a points transaction.

###### Get List of Customers

Obtain a list of customers.
- ID
- First Name
- Last Name
- Email
- Date Of Birth
- Points Balance
- Referral URL
- Vip Tier ID
- State
- Created At
- Updated At

###### Retrieve Customer

Grab all details about a customer.
- ID
- First Name
- Last Name
- Email
- Date Of Birth
- Points Balance
- Referral URL
- Vip Tier ID
- State
- Created At
- Updated At

###### Archive Contact

Archive a contact.
- Type
- ID
- External ID

###### Attach Contact to Company

Associate a company with a contact.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Attach Tag to Ticket

Tag a ticket.
- Type
- ID
- Name
- Applied At
- Applied By

###### Create Contact

Create a contact.
- Role
- External ID
- Email
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes

###### Create Note

Create a note.
- Body
- Admin ID

###### Create or Update Company

Create or update a company.
- Name
- Company ID
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Remote Created At
- Monthly Spend

###### Create Ticket

Create a ticket.
- Ticket Type
- Contacts
- Company ID
- Created At
- Assignment

###### Delete Company

Remove a company.
- ID
- Object
- Deleted

###### Delete Contact

Remove a contact.
- Type
- ID
- External ID

###### Delete Ticket

Remove a ticket.
- ID
- Object
- Deleted

###### Detach Contact from Company

Detach a company from a contact.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Get List of Companies

Obtain a list of all companies.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Get List of Company's Contacts

Obtain a list of contacts that belong to a company.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Get List of Company's Segments

Obtain a list of segments that belong to a company.
- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count

###### Get List of Contact's Companies

Obtain a list of a contact's companies.
- Type
- Companies
- Total Count
- Pages

###### Get List of Contact's Notes

Obtain a list of notes associated to a contact.
- Type
- ID
- Created At
- Contact
- Author
- Body

###### Get List of Contact's Segments

Obtain a list of segments associated to a contact.
- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count

###### Get List of Contact's Tags

Obtain a list of tags attached to a contact.
- Type
- ID
- Name
- Applied At
- Applied By

###### Get List of Contacts

Obtain a list of contacts.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Get List of Tickets

Obtain a list of tickets.
- Type
- Tickets
- Total Count
- Pages

###### Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Remove Tag from Ticket

Remove a tag from a ticket.
- Type
- ID
- Name
- Applied At
- Applied By

###### Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.
- Type
- ID
- Part Type
- Body
- Created At
- Updated At
- Author
- Attachments
- Redacted

###### Retrieve Company

Grab all details about a company.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Retrieve Contact

Grab all details about a contact.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Retrieve Note

Grab all details about a note.
- Type
- ID
- Created At
- Contact
- Author
- Body

###### Retrieve Ticket

Grab all details about a ticket.
- Type
- ID
- Ticket ID
- Category
- Ticket Attributes
- Ticket State
- Ticket Type
- Contacts
- Admin Assignee ID
- Team Assignee ID
- Created At
- Updated At
- Open
- Snoozed Until
- Linked Objects
- Ticket Parts
- Is Shared

###### Scroll Over Companies

Iterate over all companies in a dataset.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Search for Contacts

Search for contacts.
- Type
- Data
- Total Count
- Pages

###### Unarchive Contact

Restore a previously archived contact.
- Type
- ID
- External ID

###### Update Contact

Modify a contact's details.
- Role
- External ID
- Email
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes

###### Update Ticket

Modify a ticket's details.
- Ticket Attributes
- Ticket State ID
- Company ID
- Open
- Is Shared
- Snoozed Until
- Admin ID
- Assignee ID