Intercom to Slack Integration | MESA
Connect Intercom to Slack and automate your tasks
Why integrate Intercom with Slack
The Intercom to Slack integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every conversation
When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Intercom conversations
When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.
Trigger Intercom messages from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.
Alert your team the moment stock runs low
MESA watches inventory levels across your catalog and sends a Slack message the instant a threshold is hit. Your team can act before customers ever see a stockout.
Keep your team in the loop on every order
When an order comes in with specific conditions — high value, wholesale, flagged address — MESA sends a Slack alert instantly. No one has to check dashboards to know what needs attention.
Replace manual status updates with automatic ones
When a fulfillment status changes in Shopify, MESA posts the update to the right Slack channel. Your ops team always knows where orders stand without chasing tracking numbers.
Build any Intercom and Slack automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Channel Archived
Starts when a channel is archived.
- Type
- Channel
- User
- Is Moved
- Event Ts
Channel Created
Starts when a channel is created.
- ID
- Name
- Is Channel
- Is Group
- Is Im
- Is Mpim
- Is Private
- Created
- Is Archived
- Is General
- Unlinked
- Name Normalized
- Is Shared
- Is Org Shared
- Is Pending Ext Shared
- Pending Shared
- Context Team ID
- Updated
- Parent Conversation
- Creator
- Is Ext Shared
- Shared Team Ids
- Pending Connected Team Ids
- Is Member
- Last Read
- Topic
- Purpose
- Previous Names
- Priority
- Success
Channel Deleted
Starts when a channel is deleted.
- Type
- Channel
- Actor ID
- Event Ts
Channel Renamed
Starts when a channel is renamed.
- Type
- Channel
Private Channel Received Message
Starts when a message is sent in a private channel.
- Type
- User
- Text
- Ts
Public Channel Received Message
Starts when a message is sent in a public channel.
- Type
- User
- Text
- Ts
User Joined Channel
Starts when a user joins a channel.
- Subtype
- User
- Text
- Type
- Ts
- Channel
- Event Ts
- Channel Type
Admin Initiated Message to User
Starts when an admin initiates a message to a user.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes
Contact Archived
Starts when a contact is archived.
- Contact ID
- Object Type
- Archived
- Archived At
Contact Deleted
Starts when a contact is deleted.
- Contact ID
- Object Type
- Deleted
- Deleted At
- Workspace ID
- External ID
- Email Address
- Name
Contact Email Updated
Starts when a contact's email is updated.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags
Contact User Created
Starts when a contact user is created.
Contact User Updated
Starts when a contact user is updated.
Conversation Closed
Starts when a conversation is closed.
Conversation Opened
Starts when a conversation is opened.
Conversation Read
Starts when a conversation is read.
Message Received from User or Lead
Starts when a message is received from a user or lead.
- Message Type
- Message ID
- Conversation ID
- Message Content
- Message Channel
- Created At
- Message Author
Note Added to Conversation
Starts when a note is added to a conversation.
Reply Received from User or Lead
Starts when a user replies to a conversation.
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.