# Connect Intercom to Shopify Partner and automate your tasks

## Activity reports

Fully supported

MESA's Intercom to Shopify Partner integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

[Try MESA for free](/content/pricing/index.html)

★★★★★ 4.9 rating on Shopify App Store

## Why integrate Intercom with Shopify Partner

The Intercom to Shopify Partner integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

### Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

### Track client store activity across your agency portfolio

When a significant event occurs in a client's Shopify store — a new order threshold, a product launch, a fulfillment issue — MESA surfaces it to your team through Slack or a shared dashboard. Your agency stays informed across every store without logging into each one separately.

### Automate client onboarding when a new store is provisioned

When a new store is added to your Shopify Partners account, MESA kicks off the right onboarding sequence — creating project tasks in ClickUp or Asana, notifying the assigned team member, setting up the client record in your CRM. Your agency's onboarding process runs consistently without manual coordination on every new engagement.

### Sync client store data with your reporting and ops tools

When store metrics, order volumes, or app usage change across your client portfolio, MESA pushes the relevant data to Google Sheets, Airtable, or a Google Doc. Your team tracks portfolio health from a single view without pulling reports from each store individually.

## Build any Intercom and Shopify Partner automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### App Adjustment Transaction Created

Starts when a transaction corresponding to a refund, downgrade, or adjustment of an app charge is created.
- ID
- Created At
- App
- Charge ID
- Gross Amount
- Net Amount
- Shopify Fee

###### App Credit Applied

Starts when an app credit is applied.
- Occurred At
- Type
- Shop
- App Credit

###### App Credit Created

Starts when a transaction corresponding to an app credit is created.

###### App Credit Failed

Starts when an app credit has failed.
- Occurred At
- Type
- Shop
- App Credit

###### App Credit Pending

Starts when an app credit is pending.
- Occurred At
- Type
- Shop
- App Credit

###### App Inst Reactivated

Starts when an app relationship is reactivated.
- Occurred At
- Type
- Shop
- Reactivated By

###### App Installed

Starts when an app is installed.
- Occurred At
- Type
- Shop

###### App Relationship Deactivated

Starts when an app relationship is deactivated.
- Occurred At
- Type
- Shop
- Deactivated By

###### App Subscription Charge Accepted

Starts when an app subscription charge is accepted.
- Occurred At
- Type
- Shop
- Charge

###### App Subscription Charge Activated

Starts when a store accepts billing charges.
- Occurred At
- Type
- Shop
- Charge

###### App Subscription Charge Canceled

Starts when an app subscription charge is canceled.
- Occurred At
- Type
- Shop
- Charge

###### App Subscription Charge Created

Starts when a transaction corresponding to an app subscription charge is created.
- ID
- Created At
- Gross Amount
- Shopify Fee
- Charge ID
- Billing Interval

###### App Subscription Charge Declined

Starts when an app subscription charge is declined.
- Occurred At
- Type
- Shop
- Charge

###### App Subscription Charge Expires

Starts when an app subscription charge expires.
- Occurred At
- Type
- Shop
- Charge

###### App Subscription Charge Frozen

Starts when an app subscription charge is frozen.
- Occurred At
- Type
- Shop
- Charge

###### App Subscription Charge Unfrozen

Starts when an app subscription charge is unfrozen.
- Occurred At
- Type
- Shop
- Charge

###### App Subscription's Capped Amount Updated

Starts when an app subscription's capped amount is updated.
- Occurred At
- Type
- Shop
- Charge

###### App Uninstalled

Starts when an app is uninstalled.
- Occurred At
- Type
- Shop
- Description
- Reason

###### Get List of Accepted One-Time Charges

Obtain a list of all accepted one-time charges.
- Occurred At
- Type
- Shop
- Charge

###### Get List of Contacts

Obtain a list of contacts.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Retrieve Contact

Grab all details about a contact.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles