Connect Intercom to ShipStation and automate your tasks

Why integrate Intercom with ShipStation

The Intercom to ShipStation integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

Push every Shopify order to ShipStation the moment it's placed

When an order comes in, MESA sends it to ShipStation with the right shipping method, carrier, and fulfillment rules already applied. Your team picks up a ready-to-ship order, not a configuration task.

Route orders to the right warehouse based on what's in the cart

When an order contains specific products, a wholesale flag, or a regional destination, MESA reads the details and sends it to the correct ShipStation fulfillment location. Every order reaches the right facility without manual sorting.

Update Shopify the moment ShipStation marks an order shipped

When ShipStation generates a tracking number and marks an order fulfilled, MESA writes the update back to Shopify and triggers any downstream actions — a Klaviyo notification, a customer tag, a loyalty point. Your post-purchase workflow starts the moment fulfillment does.

Build any Intercom and ShipStation automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer account is created.

• Customer ID
• Create Date
• Modify Date
• Name
• Company
• Street1
• Street2
• City
• State
• Postal Code
• Country Code
• Phone
• Email
• Address Verified
• Marketplace Usernames
• Tags

Customer Updated

Starts when a customer is updated.

Item Created

Starts when an item is created.

• Order ID
• Order Number
• Order Date
• Create Date
• Modify Date
• Payment Date
• Ship By Date
• Order Status
• Customer ID
• Customer Username
• Customer Email
• Bill To
• Ship To
• Items
• Order Total
• Amount Paid
• Tax Amount
• Shipping Amount
• Customer Notes
• Internal Notes
• Gift
• Gift Message
• Payment Method
• Requested Shipping Service
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Ship Date
• Hold Until Date
• Weight
• Dimensions
• Insurance Options
• International Options
• Advanced Options
• Tag Ids
• User ID
• Externally Fulfilled
• Externally Fulfilled By
• Label Messages

Order Created

Starts when a new order is created in any status other than Awaiting Payment.

Order Shipped

Starts when a fulfilled order is shipped.

• Shipment ID
• Order ID
• Order Key
• User ID
• Order Number
• Create Date
• Ship Date
• Shipment Cost
• Insurance Cost
• Tracking Number
• Is Return Label
• Batch Number
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Warehouse ID
• Voided
• Void Date
• Marketplace Notified
• Notify Error Message
• Ship To
• Weight
• Dimensions
• Insurance Options
• Advanced Options
• Shipment Items
• Label Data
• Form Data

Order's Items Shipped

Starts when an item in an order is shipped.

Product Created

Starts when a new product is created.

• Aliases
• Product ID
• Sku
• Name
• Price
• Default Cost
• Length
• Width
• Height
• Weight Oz
• Internal Notes
• Fulfillment Sku
• Create Date
• Modify Date
• Active
• Product Category
• Product Type
• Warehouse Location
• Default Carrier Code
• Default Service Code
• Default Package Code
• Default Intl Carrier Code
• Default Intl Service Code
• Default Intl Package Code
• Default Confirmation
• Default Intl Confirmation
• Customs Description
• Customs Value
• Customs Tariff No
• Customs Country Code
• No Customs
• Tags

Product Updated

Starts when a product is updated.

Shipment Created

Starts when a shipment is created for a recent order.

Admin Initiated Message to User

Starts when an admin initiates a message to a user.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Contact Archived

Starts when a contact is archived.

• Contact ID
• Object Type
• Archived
• Archived At

Contact Deleted

Starts when a contact is deleted.

• Contact ID
• Object Type
• Deleted
• Deleted At
• Workspace ID
• External ID
• Email Address
• Name

Contact Email Updated

Starts when a contact's email is updated.

• Type
• Contact ID
• Workspace ID
• External ID
• Role
• Email Address
• Phone Number
• Name
• Avatar
• Owner
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Location
• Custom Attributes
• Tags

Contact User Created

Starts when a contact user is created.

Contact User Updated

Starts when a contact user is updated.

Conversation Closed

Starts when a conversation is closed.

Conversation Opened

Starts when a conversation is opened.

Conversation Read

Starts when a conversation is read.

Message Received from User or Lead

Starts when a message is received from a user or lead.

• Message Type
• Message ID
• Conversation ID
• Message Content
• Message Channel
• Created At
• Message Author

Note Added to Conversation

Starts when a note is added to a conversation.

Reply Received from User or Lead

Starts when a user replies to a conversation.

Add Funds to Carrier Account

Increase the amount of funds to a carrier's account.

• Name
• Code
• Account Number
• Requires Funded Account
• Balance

Add Tag to Order

Attach a tag to an existing order.

• Success
• Message

Assign User to Order

Add a user to an existing order.

Create Label for Order

Create a shipping label for an order.

• Order ID
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Ship Date
• Weight
• Dimensions
• Insurance Options
• International Options
• Advanced Options
• Test Label

Create Label for Shipment

Create a shipping label for a shipment.

• Carrier Code
• Service Code
• Package Code
• Confirmation
• Ship Date
• Weight
• Dimensions
• Ship From
• Ship To
• Insurance Options
• International Options
• Advanced Options
• Test Label

Create Order

Create an order.

Create Ship From Location

Create a ship from location.

• Warehouse Name
• Origin Address
• Return Address
• Is Default

Deactivate Store

Deactivate a specific store.

• Success
• Message

Delete Order

Remove an order.

• Success
• Message

Delete Ship From Location

Delete a ship from location.

• Success
• Message

Get List of Carrier Packages

Obtain a list of packages by carrier code.

• Carrier Code
• Code
• Name
• Domestic
• International

Get List of Carrier Services

Obtain a list of services by carrier code.

• Carrier Code
• Code
• Name
• Domestic
• International

Get List of Customers

Obtain a list of existing customers.

Get List of Fulfillments

Obtain a list of fulfillments.

Get List of Marketplaces

Obtain a list of marketplaces that can be integrated with ShipStation.

• Name
• Marketplace ID
• Can Refresh
• Supports Custom Mappings
• Supports Custom Statuses
• Can Confirm Shipments

Get List of Orders

Obtain a list of existing orders.

• Order ID
• Order Number
• Order Key
• Order Date
• Create Date
• Modify Date
• Payment Date
• Ship By Date
• Order Status
• Customer ID
• Customer Username
• Customer Email
• Bill To
• Ship To
• Items
• Order Total
• Amount Paid
• Tax Amount
• Shipping Amount
• Customer Notes
• Internal Notes
• Gift
• Gift Message
• Payment Method
• Requested Shipping Service
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Ship Date
• Hold Until Date
• Weight
• Dimensions
• Insurance Options
• International Options
• Advanced Options
• Tag Ids
• User ID
• Externally Fulfilled
• Externally Fulfilled By
• Label Messages

Get List of Orders By Tag and Status

Lists all orders that match the specified status and tag.

Get List of Products

Obtain a list of products.

Get List of Resource URL IDs

Obtain a list of resource IDs from a resource URL

• ID

Get List of Ship From Locations

Obtain a list of ship from locations.

• Warehouse ID
• Warehouse Name
• Origin Address
• Return Address
• Create Date
• Is Default
• Seller Integration ID
• Ext Inventory Identity
• Register Fedex Meter

Get List of Users

Obtain a list of users.

• User ID
• User Name
• Name

Get Shipments

Obtain a list of shipments.

Get Shipping Rates

Obtain a list of shipping rates.

• Service Name
• Service Code
• Shipment Cost
• Other Cost

Get Stores

Obtain a list of installed stores on the ShipStation account.

• Store ID
• Store Name
• Marketplace ID
• Marketplace Name
• Account Name
• Email
• Integration URL
• Active
• Company Name
• Phone
• Public Email
• Website
• Refresh Date
• Last Refresh Attempt
• Create Date
• Modify Date
• Auto Refresh
• Status Mappings

Hold Order

Pause an order.

• Success
• Message

List Carriers

Obtain a list of shipping carriers.

• Name
• Code
• Account Number
• Requires Funded Account
• Balance
• Nickname
• Shipping Provider ID
• Primary

Mark Order as Shipped

Classify an order as shipped.

• Order ID
• Order Number

Reactivate Store

Reactivate a specific store.

• Success
• Message

Refresh Store

Initiate a store refresh.

Remove Tag on Order

Delete a tag from an existing order.

• Success
• Message

Restore Order from On Hold

Unpause an order that is currently on hold.

• Success
• Message

Retrieve Carrier

Grab all details about the carrier.

• Name
• Code
• Account Number
• Requires Funded Account
• Balance
• Nickname
• Shipping Provider ID
• Primary

Retrieve Customer

Grab all details about the customer.

Retrieve Order

Grab all details about the order.

Retrieve Product

Grab all details about the product.

Retrieve Ship From Location

Grab all details about the ship from location.

Retrieve Store

Grab all details about the store.

Retrieve Store Refresh Status

Grab all details about the refresh status of a given store.

Unsassign User from Order

Remove an user from an existing order.

• Success
• Message

Update Order

Modify an existing order.

• Order ID
• Order Number
• Order Key
• Order Date
• Create Date
• Modify Date
• Payment Date
• Ship By Date
• Order Status
• Customer ID
• Customer Username
• Customer Email
• Bill To
• Ship To
• Order Total
• Amount Paid
• Tax Amount
• Shipping Amount
• Customer Notes
• Internal Notes
• Gift
• Gift Message
• Payment Method
• Requested Shipping Service
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Ship Date
• Hold Until Date
• Weight
• Dimensions
• Insurance Options
• International Options
• Advanced Options
• Tag Ids
• User ID
• Externally Fulfilled
• Externally Fulfilled By
• Label Messages

Update Product

Update a product's details.

Update Ship From Location

Modify a ship from location's details.

Update Store

Modify a store's details.

Void Shipment Label

Cancel a shipment label.

Archive Contact

Archive a contact.

• Type
• ID
• External ID

Attach Contact to Company

Associate a company with a contact.

• Type
• ID
• Name
• App ID
• Plan
• Company ID
• Remote Created At
• Created At
• Updated At
• Last Request At
• Size
• Website
• Industry
• Monthly Spend
• Session Count
• User Count
• Custom Attributes
• Tags
• Segments

Attach Tag to Ticket

Tag a ticket.

• Type
• ID
• Name
• Applied At
• Applied By

Create Contact

Create a contact.

• Role
• External ID
• Email
• Phone
• Name
• Avatar
• Signed Up At
• Last Seen At
• Owner ID
• Unsubscribed From Emails
• Custom Attributes

Create Note

Create a note.

• Body
• Admin ID

Create or Update Company

Create or update a company.

• Name
• Company ID
• Plan
• Size
• Website
• Industry
• Custom Attributes
• Remote Created At
• Monthly Spend

Create Ticket

Create a ticket.

• Ticket Type
• Contacts
• Company ID
• Created At
• Assignment

Delete Company

Remove a company.

• ID
• Object
• Deleted

Delete Contact

Remove a contact.

• Type
• ID
• External ID

Delete Ticket

Remove a ticket.

• ID
• Object
• Deleted

Detach Contact from Company

Detach a company from a contact.

Get List of Companies

Obtain a list of all companies.

Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

• Type
• ID
• External ID
• Workspace ID
• Role
• Email
• Email Domain
• Phone
• Name
• Owner ID
• Has Hard Bounced
• Marked Email As Spam
• Unsubscribed From Emails
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Last Replied At
• Last Contacted At
• Last Email Opened At
• Last Email Clicked At
• Language Override
• Browser
• Browser Version
• Browser Language
• Os
• Android App Name
• Android App Version
• Android Device
• Android Os Version
• Android Sdk Version
• Android Last Seen At
• Ios App Name
• Ios App Version
• Ios Device
• Ios Os Version
• Ios Sdk Version
• Ios Last Seen At
• Custom Attributes
• Avatar
• Tags
• Notes
• Companies
• Location
• Social Profiles

Get List of Company's Segments

Obtain a list of segments that belong to a company.

• Type
• ID
• Name
• Created At
• Updated At
• Person Type
• Count

Get List of Contact's Companies

Obtain a list of a contact's companies.

• Type
• Companies
• Total Count
• Pages

Get List of Contact's Notes

Obtain a list of notes associated to a contact.

• Type
• ID
• Created At
• Contact
• Author
• Body

Get List of Contact's Segments

Obtain a list of segments associated to a contact.

• Type
• ID
• Name
• Created At
• Updated At
• Person Type
• Count

Get List of Contact's Tags

Obtain a list of tags attached to a contact.

• Type
• ID
• Name
• Applied At
• Applied By

Get List of Contacts

Obtain a list of contacts.

Get List of Tickets

Obtain a list of tickets.

• Type
• Tickets
• Total Count
• Pages

Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

Remove Tag from Ticket

Remove a tag from a ticket.

• Type
• ID
• Name
• Applied At
• Applied By

Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

• Type
• ID
• Part Type
• Body
• Created At
• Updated At
• Author
• Attachments
• Redacted

Retrieve Company

Grab all details about a company.

Retrieve Contact

Grab all details about a contact.

Retrieve Note

Grab all details about a note.

• Type
• ID
• Created At
• Contact
• Author
• Body

Retrieve Ticket

Grab all details about a ticket.

• Type
• ID
• Ticket ID
• Category
• Ticket Attributes
• Ticket State
• Ticket Type
• Contacts
• Admin Assignee ID
• Team Assignee ID
• Created At
• Updated At
• Open
• Snoozed Until
• Linked Objects
• Ticket Parts
• Is Shared

Scroll Over Companies

Iterate over all companies in a dataset.

Search for Contacts

Search for contacts.

• Type
• Data
• Total Count
• Pages

Unarchive Contact

Restore a previously archived contact.

• Type
• ID
• External ID

Update Contact

Modify a contact's details.

• Role
• External ID
• Email
• Phone
• Name
• Avatar
• Signed Up At
• Last Seen At
• Owner ID
• Unsubscribed From Emails
• Custom Attributes

Update Ticket

Modify a ticket's details.

• Ticket Attributes
• Ticket State ID
• Company ID
• Open
• Is Shared
• Snoozed Until
• Admin ID
• Assignee ID

Integrate Intercom with ShipStation today.

Enjoy a 7-day free trial. Get your first workflow in minutes.