# Connect Intercom to Shippo and automate your tasks ## Why integrate Intercom with Shippo The Intercom to Shippo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Give your support team full Shopify context on every conversation When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it. ### Create and update Shopify customer records from Intercom conversations When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation. ### Trigger Intercom messages from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule. ### Generate shipping labels the moment a Shopify order is ready When an order is placed or moves to a fulfillment stage in Shopify, MESA creates the corresponding shipment in Shippo with the right carrier, rate, and service level already applied. Your team prints and ships without a manual step between your store and your shipping platform. ### Route orders to the right carrier based on what's in the cart When an order contains specific products, a weight threshold, or a regional destination, MESA reads the details and selects the right Shippo carrier and service. Every order ships the right way without someone making that call manually on each one. ### Update Shopify the moment Shippo generates a tracking number When Shippo creates a label and tracking number, MESA writes it back to the Shopify order and triggers any downstream actions — a Klaviyo notification, a customer tag, a loyalty point. Your post-purchase workflow starts the moment a label is printed. ## Build any Intercom and Shippo automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Batch Created Starts when a batch is created. ###### Batch Purchased Starts when a batch is purchased. ###### Track Updated Starts when a track is updated. ###### Transaction Created - Object State - Status - Object Created - Object Updated - Object ID - Object Owner - Test - Rate - Tracking Number - Tracking Status - Eta - Tracking URL Provider - Label URL - Commercial Invoice URL - Messages - Order - Metadata - Parcel - Billing ###### Transaction Updated - Object State - Status - Object Created - Object Updated - Object ID - Object Owner - Test - Rate - Tracking Number - Tracking Status - Eta - Tracking URL Provider - Label URL - Commercial Invoice URL - Messages - Order - Metadata - Parcel - Billing ###### Admin Initiated Message to User Starts when an admin initiates a message to a user. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Contact Archived Starts when a contact is archived. - Contact ID - Object Type - Archived - Archived At ###### Contact Deleted Starts when a contact is deleted. - Contact ID - Object Type - Deleted - Deleted At - Workspace ID - External ID - Email Address - Name ###### Contact Email Updated Starts when a contact's email is updated. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Contact User Created Starts when a contact user is created. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Contact User Updated Starts when a contact user is updated. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Conversation Closed Starts when a conversation is closed. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Conversation Opened Starts when a conversation is opened. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Message Received from User or Lead Starts when a message is received from a user or lead. - Message Type - Message ID - Conversation ID - Message Content - Message Channel - Created At - Message Author ###### Note Added to Conversation Starts when a note is added to a conversation. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Reply Received from User or Lead Starts when a user replies to a conversation. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Add Shipments to Batch Add shipments to a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Clear Current Default Parcel Template Clear the currently configured default parcel template for live rates. ###### Create Batch Create a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Create Carrier Account Create a new carrier account. - Account ID - Active - Carrier - Metadata - Parameters - Test ###### Create Custom Declaration Create a custom declaration. - Aes Itn - B13a Filing Option - B13a Number - Certificate - Certify - Certify Signer - Commercial Invoice - Contents Explanation - Contents Type - Disclaimer - Eel Pfc - Exporter Reference - Importer Reference - Incoterm - Invoice - License - Metadata - Non Delivery Option - Notes ###### Create Customs Item Create a customs item. - Description - Eccn Ear99 - Mass Unit - Metadata - Net Weight - Origin Country - Quantity - Sku Code - Tariff Number - Value Amount - Value Currency ###### Create Manifest Create a new manifest. - Carrier Account - Shipment Date - Transactions ###### Create New Address Create a new address. - City - Company - Country - Email - Is Residential - Metadata - Name - Phone - State - Street1 - Street2 - Street3 - Street No - Zip ###### Create Order Create a new order. - Currency - Notes - Order Number - Order Status - Placed At - Shipping Cost - Shipping Cost Currency - Shipping Method - Subtotal Price - Total Price - Total Tax - Weight - Weight Unit - To Address - Line Items ###### Create Parcel Create a new parcel. - Distance Unit - Extra - Height - Length - Mass Unit - Metadata - Template - Test - Weight - Width ###### Create Pickup Create a pickup. - Carrier Account - Location - Metadata - Requested End Time - Requested Start Time - Transactions ###### Create Refund Create a refund. - Transaction ###### Create Service Group Create a new service group. - Description - Flat Rate - Flat Rate Currency - Free Shipping Threshold Currency - Free Shipping Threshold Min - Name - Rate Adjustment - Service Levels - Type ###### Create Shipment Create a shipment. - Customs Declaration - Extra - Metadata - Shipment Date ###### Create Shipping Label (transaction) based on Rate Create a new transaction and purchase a shipping label for the provided rate. - Label File Type - Metadata - Rate ###### Create User Parcel Template Create a new user parcel template. - Label File Type - Metadata - Rate ###### Delete Service Group Remove a service group. ###### Delete User Parcel Template Remove a user's parcel template. ###### Generate Live Rates Request Initiate a live rates request. - Amount - Amount Local - Currency - Currency Local - Estimated Days - Title ###### Get List of Addresses Obtain a list of addresses. - Next - Previous ###### Get List of Carrier Accounts Obtain a list of carrier accounts. - Next - Previous ###### Get List of Carrier Parcel Templates Obtain a list of carrier parcel templates. - Carrier - Distance Unit - Height - Is Variable Dimensions - Length - Name - Token - Width ###### Get List of Custom Items Obtain a list of custom items. - Next - Previous ###### Get List of Customs Declarations Obtain a list of customs declarations. - Next - Previous ###### Get List of Manifests Obtain a list of manifests. - Next - Previous ###### Get List of Orders Obtain a list of orders. - Next - Previous ###### Get List of Parcels Obtain a list of parcels. - Next - Previous ###### Get List of Service Groups Obtain a list of service groups. - Description - Flat Rate - Flat Rate Currency - Free Shipping Threshold Currency - Free Shipping Threshold Min - Name - Rate Adjustment - Service Levels - Type ###### Get List of Shipment's Rates Obtain a list of shipment's rates. - Next - Previous ###### Get List of Shipments Obtain a list of shipments. - Customs Declaration - Extra - Metadata - Shipment Date ###### Get List of Shipping Labels Obtain a list of shipping labels. - Commercial Invoice URL - Eta - Label URL - Messages - Metadata - Object Created - Object ID - Object Owner - Object State - Object Updated - Qr Code URL - Rate - Status - Test - Tracking Number - Tracking Status - Tracking URL Provider ###### Get List of User Parcel Templates Obtain a list of user parcel templates. - Distance Unit - Height - Length - Name - Weight - Weight Unit - Width ###### Purchase Batch Purchase a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Register Tracking Webhook Register a tracking webhook. - City - Country - State - Zip ###### Remove Shipments from Batch Remove shipments from a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Retrieve Address Grab all details about an address. - City - Company - Country - Email - Is Residential - Metadata - Name - Phone - State - Street1 - Street2 - Street3 - Street No - Zip ###### Retrieve and Show Current Default Parcel Template Grab all details and display the currently configured default parcel template for live rates. - Distance Unit - Height - Length - Name - Weight - Weight Unit - Width ###### Retrieve Batch Grab all details about a batch. - Default Carrier Account - Default Servicelevel Token - Label Filetype - Metadata ###### Retrieve Carrier Account Grab all details about a carrier account. - Account ID - Active - Carrier - Parameters ###### Retrieve Carrier Parcel Template Grab all details about a carrier parcel template. - Carrier - Distance Unit - Height - Is Variable Dimensions - Length - Name - Token - Width ###### Retrieve Customs Declaration Grab all details about a custom declaration. - Aes Itn - B13a Filing Option - B13a Number - Certificate - Certify - Certify Signer - Commercial Invoice - Contents Explanation - Contents Type - Disclaimer - Eel Pfc - Exporter Reference - Importer Reference - Incoterm - Invoice - License - Metadata - Non Delivery Option - Notes ###### Retrieve Customs Item Grab all details about a customs item. - Description - Eccn Ear99 - Mass Unit - Metadata - Net Weight - Origin Country - Quantity - Sku Code - Tariff Number - Value Amount - Value Currency ###### Retrieve Manifest Grab all details about a manifest. - Carrier Account - Shipment Date - Transactions ###### Retrieve Order Grab all details about an order. - Currency - Notes - Order Number - Order Status - Placed At - Shipping Cost - Shipping Cost Currency - Shipping Method - Subtotal Price - Total Price - Total Tax - Weight - Weight Unit - To Address - Line Items ###### Retrieve Parcel Grab all details about a parcel. - Distance Unit - Extra - Height - Length - Mass Unit - Metadata - Object Created - Object ID - Object Owner - Object State - Object Updated - Template - Test - Weight - Width ###### Retrieve Rate Grab all details about a rate. - Amount - Amount Local - Arrives By - Attributes - Carrier Account - Currency - Currency Local - Duration Terms - Estimated Days - Messages - Object Created - Object ID - Object Owner - Provider - Provider Image 75 - Provider Image 200 - Servicelevel - Shipment - Test - Zone ###### Retrieve Refund Grab all details about a refund. - Object Created - Object ID - Object Owner - Object Updated - Status - Test - Transaction ###### Retrieve Shipment Grab all details about a shipment. - Customs Declaration - Extra - Metadata - Shipment Date ###### Retrieve Shipment's Rates Grab all details about a shipment's existing rate. - Next - Previous ###### Retrieve Shipment's Tracking Status Grab all details about a shipment's tracking status. - City - Country - State - Zip ###### Retrieve Shipping Label Grab all details about a shipping label. - Commercial Invoice URL - Eta - Label URL - Messages - Metadata - Object Created - Object ID - Object Owner - Object State - Object Updated - Qr Code URL - Rate - Status - Test - Tracking Number - Tracking Status - Tracking URL Provider ###### Retrieve User Parcel Template Grab all details about a user's parcel template. - Distance Unit - Height - Length - Name - Weight - Weight Unit - Width ###### Update Carrier Account Modify a carrier account. - Account ID - Active - Carrier - Parameters ###### Update Default Parcel Template Modify the currently configured default parcel template for live rates - Object ID ###### Update Service Group Modify an existing service group. - Description - Flat Rate - Flat Rate Currency - Free Shipping Threshold Currency - Free Shipping Threshold Min - Name - Rate Adjustment - Service Levels - Type ###### Validate Address Validate an address. - City - Company - Country - Email - Is Residential - Metadata - Name - Phone - State - Street1 - Street2 - Street3 - Street No - Zip ###### Archive Contact Archive a contact. - Type - ID - External ID ###### Attach Contact to Company Associate a company with a contact. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Attach Tag to Ticket Tag a ticket. - Type - ID - Name - Applied At - Applied By ###### Create Contact Create a contact. - Role - External ID - Email - Phone - Name - Avatar - Signed Up At - Last Seen At - Owner ID - Unsubscribed From Emails - Custom Attributes ###### Create Note Create a note. - Body - Admin ID ###### Create or Update Company Create or update a company. - Name - Company ID - Plan - Size - Website - Industry - Custom Attributes - Remote Created At - Monthly Spend ###### Create Ticket Create a ticket. - Ticket Type - Contacts - Company ID - Created At - Assignment ###### Delete Company Remove a company. - ID - Object - Deleted ###### Delete Contact Remove a contact. - Type - ID - External ID ###### Delete Ticket Remove a ticket. - ID - Object - Deleted ###### Detach Contact from Company Detach a company from a contact. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Get List of Companies Obtain a list of all companies. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Get List of Company's Contacts Obtain a list of contacts that belong to a company. - Type - ID - External ID - Workspace ID - Role - Email - Email Domain - Phone - Name - Owner ID - Has Hard Bounced - Marked Email As Spam - Unsubscribed From Emails - Created At - Updated At - Signed Up At - Last Seen At - Last Replied At - Last Contacted At - Last Email Opened At - Last Email Clicked At - Language Override - Browser - Browser Version - Browser Language - Os - Android App Name - Android App Version - Android Device - Android Os Version - Android Sdk Version - Android Last Seen At - Ios App Name - Ios App Version - Ios Device - Ios Os Version - Ios Sdk Version - Ios Last Seen At - Custom Attributes - Avatar - Tags - Notes - Companies - Location - Social Profiles ###### Get List of Company's Segments Obtain a list of segments that belong to a company. - Type - ID - Name - Created At - Updated At - Person Type - Count ###### Get List of Contact's Companies Obtain a list of a contact's companies. - Type - Companies - Total Count - Pages ###### Get List of Contact's Notes Obtain a list of notes associated to a contact. - Type - ID - Created At - Contact - Author - Body ###### Get List of Contact's Segments Obtain a list of segments associated to a contact. - Type - ID - Name - Created At - Updated At - Person Type - Count ###### Get List of Contact's Tags Obtain a list of tags attached to a contact. - Type - ID - Name - Applied At - Applied By ###### Get List of Contacts Obtain a list of contacts. - Type - ID - External ID - Workspace ID - Role - Email - Email Domain - Phone - Name - Owner ID - Has Hard Bounced - Marked Email As Spam - Unsubscribed From Emails - Created At - Updated At - Signed Up At - Last Seen At - Last Replied At - Last Contacted At - Last Email Opened At - Last Email Clicked At - Language Override - Browser - Browser Version - Browser Language - Os - Android App Name - Android App Version - Android Device - Android Os Version - Android Sdk Version - Android Last Seen At - Ios App Name - Ios App Version - Ios Device - Ios Os Version - Ios Sdk Version - Ios Last Seen At - Custom Attributes - Avatar - Tags - Notes - Companies - Location - Social Profiles ###### Get List of Tickets Obtain a list of tickets. - Type - Tickets - Total Count - Pages ###### Merge Lead and User Combine a contact with a role of a lead into a contact with a role of a user. - Type - ID - External ID - Workspace ID - Role - Email - Email Domain - Phone - Name - Owner ID - Has Hard Bounced - Marked Email As Spam - Unsubscribed From Emails - Created At - Updated At - Signed Up At - Last Seen At - Last Replied At - Last Contacted At - Last Email Opened At - Last Email Clicked At - Language Override - Browser - Browser Version - Browser Language - Os - Android App Name - Android App Version - Android Device - Android Os Version - Android Sdk Version - Android Last Seen At - Ios App Name - Ios App Version - Ios Device - Ios Os Version - Ios Sdk Version - Ios Last Seen At - Custom Attributes - Avatar - Tags - Notes - Companies - Location - Social Profiles ###### Remove Tag from Ticket Remove a tag from a ticket. - Type - ID - Name - Applied At - Applied By ###### Reply to Ticket Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins. - Type - ID - Part Type - Body - Created At - Updated At - Author - Attachments - Redacted ###### Retrieve Company Grab all details about a company. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Retrieve Contact Grab all details about a contact. - Type - ID - External ID - Workspace ID - Role - Email - Email Domain - Phone - Name - Owner ID - Has Hard Bounced - Marked Email As Spam - Unsubscribed From Emails - Created At - Updated At - Signed Up At - Last Seen At - Last Replied At - Last Contacted At - Last Email Opened At - Last Email Clicked At - Language Override - Browser - Browser Version - Browser Language - Os - Android App Name - Android App Version - Android Device - Android Os Version - Android Sdk Version - Android Last Seen At - Ios App Name - Ios App Version - Ios Device - Ios Os Version - Ios Sdk Version - Ios Last Seen At - Custom Attributes - Avatar - Tags - Notes - Companies - Location - Social Profiles ###### Retrieve Note Grab all details about a note. - Type - ID - Created At - Contact - Author - Body ###### Retrieve Ticket Grab all details about a ticket. - Type - ID - Ticket ID - Category - Ticket Attributes - Ticket State - Ticket Type - Contacts - Admin Assignee ID - Team Assignee ID - Created At - Updated At - Open - Snoozed Until - Linked Objects - Ticket Parts - Is Shared ###### Scroll Over Companies Iterate over all companies in a dataset. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Search for Contacts Search for contacts. - Type - Data - Total Count - Pages ###### Unarchive Contact Restore a previously archived contact. - Type - ID - External ID ###### Update Contact Modify a contact's details. - Role - External ID - Email - Phone - Name - Avatar - Signed Up At - Last Seen At - Owner ID - Unsubscribed From Emails - Custom Attributes ###### Update Ticket Modify a ticket's details. - Ticket Attributes - Ticket State ID - Company ID - Open - Is Shared - Snoozed Until - Admin ID - Assignee ID ## Integrate Intercom with Shippo today. 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