Intercom to Rivo Integration | MESA

Connect Intercom to Rivo and automate your tasks

Why integrate Intercom with Rivo

The Intercom to Rivo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

Keep loyalty status current across your marketing tools

When a customer earns or redeems points in Rivo, MESA updates their record in Klaviyo, Shopify, and connected platforms in real time. Your segments, flows, and CRM always reflect where each customer stands in your program without manual list updates.

Enroll customers in Rivo based on Shopify purchase behavior

When a customer hits a condition in Shopify — a first purchase, a spend threshold, a product category — MESA adds them to Rivo and sets the right starting tier. Your loyalty program grows with your customer base without anyone managing enrollments by hand.

Trigger loyalty rewards at the moments that drive retention

When a customer reaches a milestone — a repeat purchase, a referral, a VIP threshold — MESA triggers the right Rivo action and can notify them through your preferred channel. Your program responds to behavior in real time, not on a delayed sync cycle.

Build any Intercom and Rivo automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer VIP Tier Updated

Starts when a customer VIP tier is modified.

Loyalty Points Earned

Starts when loyalty points are earned.

Points Redemption Created

Starts when points are redeemed.

Admin Initiated Message to User

Starts when an admin initiates a message to a user.

Contact Archived

Starts when a contact is archived.

Contact Deleted

Starts when a contact is deleted.

Contact Email Updated

Starts when a contact's email is updated.

Contact User Created

Starts when a contact user is created.

Contact User Updated

Starts when a contact user is updated.

Conversation Closed

Starts when a conversation is closed.

Conversation Opened

Starts when a conversation is opened.

Conversation Read

Starts when a conversation is read.

Message Received from User or Lead

Starts when a message is received from a user or lead.

Note Added to Conversation

Starts when a note is added to a conversation.

Reply Received from User or Lead

Starts when a user replies to a conversation.

Add Points to Customer's Points Balance

Create a points event to adjust a customers points balance.

Create Points Redemption

Redeem a reward for points.

Create Referral

Create a referral.

Get List of Customers

Obtain a list of customers.

Get List of Earning Rules

Obtain a list of earning rules.

Get List of Points Events

Obtain a list of points events.

Get List of Points Redemptions

Obtain a list of points redemptions.

Get List of Referrals

Obtain a list of referrals.

Get List of Rewards

Obtain a list of rewards.

Get List of VIP Tiers

Obtain a list of VIP tiers.

Retrieve Customer

Grab all details about a customer.

Retrieve VIP Tier

Grab all details about a VIP tier.

Update Customer

Modify a customer.

Update Customer's VIP Tier

Update a customer's VIP tier.

Archive Contact

Archive a contact.

Attach Contact to Company

Associate a company with a contact.

Attach Tag to Ticket

Tag a ticket.

Create Contact

Create a contact.

Create Note

Create a note.

Create or Update Company

Create or update a company.

Create Ticket

Create a ticket.

Delete Company

Remove a company.

Delete Contact

Remove a contact.

Delete Ticket

Remove a ticket.

Detach Contact from Company

Detach a company from a contact.

Get List of Companies

Obtain a list of all companies.

Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

Get List of Company's Segments

Obtain a list of segments that belong to a company.

Get List of Contact's Companies

Obtain a list of a contact's companies.

Get List of Contact's Notes

Obtain a list of notes associated to a contact.

Get List of Contact's Segments

Obtain a list of segments associated to a contact.

Get List of Contact's Tags

Obtain a list of tags attached to a contact.

Get List of Contacts

Obtain a list of contacts.

Get List of Tickets

Obtain a list of tickets.

Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

Remove Tag from Ticket

Remove a tag from a ticket.

Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

Retrieve Company

Grab all details about a company.

Retrieve Contact

Grab all details about a contact.

Retrieve Note

Grab all details about a note.

Retrieve Ticket

Grab all details about a ticket.

Scroll Over Companies

Iterate over all companies in a dataset.

Search for Contacts

Search for contacts.

Unarchive Contact

Restore a previously archived contact.

Update Contact

Modify a contact's details.

Update Ticket

Modify a ticket's details.

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