# Connect Intercom to Mailchimp and automate your tasks

### Why integrate Intercom with Mailchimp

The Intercom to Mailchimp integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

### Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

### Keep Mailchimp audiences current as customers shop

When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Mailchimp profile in real time. Your segments and campaigns always reflect who your customers are right now, not who they were at the last sync.

### Trigger Mailchimp campaigns from any Shopify event

When an order is placed, a product is reviewed, or a customer hits a milestone, MESA sends the signal to Mailchimp and starts the right campaign or automation. Your email marketing runs on the full range of what happens in your store, not just native Shopify triggers.

### Suppress the right customers from campaigns at the right time

When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Mailchimp status or tags automatically. Your campaigns reach the right people without anyone managing list hygiene by hand.

## Build any Intercom and Mailchimp automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Admin Initiated Message to User  
Starts when an admin initiates a message to a user.  
- Type  
- Conversation ID  
- Created At  
- Updated At  
- Conversation Source  
- Conversation Contacts  
- Assigned Admin  
- Assigned Team  
- State  
- Priority  
- Tags  
- Custom Attributes

###### Contact Archived  
Starts when a contact is archived.  
- Contact ID  
- Object Type  
- Archived  
- Archived At

###### Contact Deleted  
Starts when a contact is deleted.  
- Contact ID  
- Object Type  
- Deleted  
- Deleted At  
- Workspace ID  
- External ID  
- Email Address  
- Name

###### Contact Email Updated  
Starts when a contact's email is updated.  
- Type  
- Contact ID  
- Workspace ID  
- External ID  
- Role  
- Email Address  
- Phone Number  
- Name  
- Avatar  
- Owner  
- Created At  
- Updated At  
- Signed Up At  
- Last Seen At  
- Location  
- Custom Attributes  
- Tags

###### Contact User Created  
Starts when a contact user is created.  
- Type  
- Contact ID  
- Workspace ID  
- External ID  
- Role  
- Email Address  
- Phone Number  
- Name  
- Avatar  
- Owner  
- Created At  
- Updated At  
- Signed Up At  
- Last Seen At  
- Location  
- Custom Attributes  
- Tags

###### Contact User Updated  
Starts when a contact user is updated.  
- Type  
- Contact ID  
- Workspace ID  
- External ID  
- Role  
- Email Address  
- Phone Number  
- Name  
- Avatar  
- Owner  
- Created At  
- Updated At  
- Signed Up At  
- Last Seen At  
- Location  
- Custom Attributes  
- Tags

###### Conversation Closed  
Starts when a conversation is closed.  
- Type  
- Conversation ID  
- Created At  
- Updated At  
- Conversation Source  
- Conversation Contacts  
- Assigned Admin  
- Assigned Team  
- State  
- Priority  
- Tags  
- Custom Attributes

###### Conversation Opened  
Starts when a conversation is opened.  
- Type  
- Conversation ID  
- Created At  
- Updated At  
- Conversation Source  
- Conversation Contacts  
- Assigned Admin  
- Assigned Team  
- State  
- Priority  
- Tags  
- Custom Attributes

###### Conversation Read  
Starts when a conversation is read.  
- Type  
- Conversation ID  
- Created At  
- Updated At  
- Conversation Source  
- Conversation Contacts  
- Assigned Admin  
- Assigned Team  
- State  
- Priority  
- Tags  
- Custom Attributes

###### Message Received from User or Lead  
Starts when a message is received from a user or lead.  
- Message Type  
- Message ID  
- Conversation ID  
- Message Content  
- Message Channel  
- Created At  
- Message Author

###### Note Added to Conversation  
Starts when a note is added to a conversation.  
- Type  
- Conversation ID  
- Created At  
- Updated At  
- Conversation Source  
- Conversation Contacts  
- Assigned Admin  
- Assigned Team  
- State  
- Priority  
- Tags  
- Custom Attributes

###### Reply Received from User or Lead  
Starts when a user replies to a conversation.  
- Type  
- Conversation ID  
- Created At  
- Updated At  
- Conversation Source  
- Conversation Contacts  
- Assigned Admin  
- Assigned Team  
- State  
- Priority  
- Tags  
- Custom Attributes

###### Add Email to a list  
Attach an email with merge variables to an email list.

###### Archive Contact  
Archive a contact.  
- Type  
- ID  
- External ID

###### Attach Contact to Company  
Associate a company with a contact.  
- Type  
- ID  
- Name  
- App ID  
- Plan  
- Company ID  
- Remote Created At  
- Created At  
- Updated At  
- Last Request At  
- Size  
- Website  
- Industry  
- Monthly Spend  
- Session Count  
- User Count  
- Custom Attributes  
- Tags  
- Segments

###### Attach Tag to Ticket  
Tag a ticket.  
- Type  
- ID  
- Name  
- Applied At  
- Applied By

###### Create Contact  
Create a contact.  
- Role  
- External ID  
- Email  
- Phone  
- Name  
- Avatar  
- Signed Up At  
- Last Seen At  
- Owner ID  
- Unsubscribed From Emails  
- Custom Attributes

###### Create Note  
Create a note.  
- Body  
- Admin ID

###### Create or Update Company  
Create or update a company.  
- Name  
- Company ID  
- Plan  
- Size  
- Website  
- Industry  
- Custom Attributes  
- Remote Created At  
- Monthly Spend

###### Create Ticket  
Create a ticket.  
- Ticket Type  
- Contacts  
- Company ID  
- Created At  
- Assignment

###### Delete Company  
Remove a company.  
- ID  
- Object  
- Deleted

###### Delete Contact  
Remove a contact.  
- Type  
- ID  
- External ID

###### Delete Ticket  
Remove a ticket.  
- ID  
- Object  
- Deleted

###### Detach Contact from Company  
Detach a company from a contact.  
- Type  
- ID  
- Name  
- App ID  
- Plan  
- Company ID  
- Remote Created At  
- Created At  
- Updated At  
- Last Request At  
- Size  
- Website  
- Industry  
- Monthly Spend  
- Session Count  
- User Count  
- Custom Attributes  
- Tags  
- Segments

###### Get List of Companies  
Obtain a list of all companies.  
- Type  
- ID  
- Name  
- App ID  
- Plan  
- Company ID  
- Remote Created At  
- Created At  
- Updated At  
- Last Request At  
- Size  
- Website  
- Industry  
- Monthly Spend  
- Session Count  
- User Count  
- Custom Attributes  
- Tags  
- Segments

###### Get List of Company's Contacts  
Obtain a list of contacts that belong to a company.  
- Type  
- ID  
- External ID  
- Workspace ID  
- Role  
- Email  
- Email Domain  
- Phone  
- Name  
- Owner ID  
- Has Hard Bounced  
- Marked Email As Spam  
- Unsubscribed From Emails  
- Created At  
- Updated At  
- Signed Up At  
- Last Seen At  
- Last Replied At  
- Last Contacted At  
- Last Email Opened At  
- Last Email Clicked At  
- Language Override  
- Browser  
- Browser Version  
- Browser Language  
- Os  
- Android App Name  
- Android App Version  
- Android Device  
- Android Os Version  
- Android Sdk Version  
- Android Last Seen At  
- Ios App Name  
- Ios App Version  
- Ios Device  
- Ios Os Version  
- Ios Sdk Version  
- Ios Last Seen At  
- Custom Attributes  
- Avatar  
- Tags  
- Notes  
- Companies  
- Location  
- Social Profiles

###### Get List of Company's Segments  
Obtain a list of segments that belong to a company.  
- Type  
- ID  
- Name  
- Created At  
- Updated At  
- Person Type  
- Count

###### Get List of Contact's Companies  
Obtain a list of a contact's companies.  
- Type  
- Companies  
- Total Count  
- Pages

###### Get List of Contact's Notes  
Obtain a list of notes associated to a contact.  
- Type  
- ID  
- Created At  
- Contact  
- Author  
- Body

###### Get List of Contact's Segments  
Obtain a list of segments associated to a contact.  
- Type  
- ID  
- Name  
- Created At  
- Updated At  
- Person Type  
- Count

###### Get List of Contact's Tags  
Obtain a list of tags attached to a contact.  
- Type  
- ID  
- Name  
- Applied At  
- Applied By

###### Get List of Contacts  
Obtain a list of contacts.  
- Type  
- ID  
- External ID  
- Workspace ID  
- Role  
- Email  
- Email Domain  
- Phone  
- Name  
- Owner ID  
- Has Hard Bounced  
- Marked Email As Spam  
- Unsubscribed From Emails  
- Created At  
- Updated At  
- Signed Up At  
- Last Seen At  
- Last Replied At  
- Last Contacted At  
- Last Email Opened At  
- Last Email Clicked At  
- Language Override  
- Browser  
- Browser Version  
- Browser Language  
- Os  
- Android App Name  
- Android App Version  
- Android Device  
- Android Os Version  
- Android Sdk Version  
- Android Last Seen At  
- Ios App Name  
- Ios App Version  
- Ios Device  
- Ios Os Version  
- Ios Sdk Version  
- Ios Last Seen At  
- Custom Attributes  
- Avatar  
- Tags  
- Notes  
- Companies  
- Location  
- Social Profiles

###### Get List of Tickets  
Obtain a list of tickets.  
- Type  
- Tickets  
- Total Count  
- Pages

###### Merge Lead and User  
Combine a contact with a role of a lead into a contact with a role of a user.  
- Type  
- ID  
- External ID  
- Workspace ID  
- Role  
- Email  
- Email Domain  
- Phone  
- Name  
- Owner ID  
- Has Hard Bounced  
- Marked Email As Spam  
- Unsubscribed From Emails  
- Created At  
- Updated At  
- Signed Up At  
- Last Seen At  
- Last Replied At  
- Last Contacted At  
- Last Email Opened At  
- Last Email Clicked At  
- Language Override  
- Browser  
- Browser Version  
- Browser Language  
- Os  
- Android App Name  
- Android App Version  
- Android Device  
- Android Os Version  
- Android Sdk Version  
- Android Last Seen At  
- Ios App Name  
- Ios App Version  
- Ios Device  
- Ios Os Version  
- Ios Sdk Version  
- Ios Last Seen At  
- Custom Attributes  
- Avatar  
- Tags  
- Notes  
- Companies  
- Location  
- Social Profiles

###### Remove Tag from Ticket  
Remove a tag from a ticket.  
- Type  
- ID  
- Name  
- Applied At  
- Applied By

###### Reply to Ticket  
Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.  
- Type  
- ID  
- Part Type  
- Body  
- Created At  
- Updated At  
- Author  
- Attachments  
- Redacted

###### Retrieve Company  
Grab all details about a company.  
- Type  
- ID  
- Name  
- App ID  
- Plan  
- Company ID  
- Remote Created At  
- Created At  
- Updated At  
- Last Request At  
- Size  
- Website  
- Industry  
- Monthly Spend  
- Session Count  
- User Count  
- Custom Attributes  
- Tags  
- Segments

###### Retrieve Contact  
Grab all details about a contact.  
- Type  
- ID  
- External ID  
- Workspace ID  
- Role  
- Email  
- Email Domain  
- Phone  
- Name  
- Owner ID  
- Has Hard Bounced  
- Marked Email As Spam  
- Unsubscribed From Emails  
- Created At  
- Updated At  
- Signed Up At  
- Last Seen At  
- Last Replied At  
- Last Contacted At  
- Last Email Opened At  
- Last Email Clicked At  
- Language Override  
- Browser  
- Browser Version  
- Browser Language  
- Os  
- Android App Name  
- Android App Version  
- Android Device  
- Android Os Version  
- Android Sdk Version  
- Android Last Seen At  
- Ios App Name  
- Ios App Version  
- Ios Device  
- Ios Os Version  
- Ios Sdk Version  
- Ios Last Seen At  
- Custom Attributes  
- Avatar  
- Tags  
- Notes  
- Companies  
- Location  
- Social Profiles

###### Retrieve Note  
Grab all details about a note.  
- Type  
- ID  
- Created At  
- Contact  
- Author  
- Body

###### Retrieve Ticket  
Grab all details about a ticket.  
- Type  
- ID  
- Ticket ID  
- Category  
- Ticket Attributes  
- Ticket State  
- Ticket Type  
- Contacts  
- Admin Assignee ID  
- Team Assignee ID  
- Created At  
- Updated At  
- Open  
- Snoozed Until  
- Linked Objects  
- Ticket Parts  
- Is Shared

###### Scroll Over Companies  
Iterate over all companies in a dataset.  
- Type  
- ID  
- Name  
- App ID  
- Plan  
- Company ID  
- Remote Created At  
- Created At  
- Updated At  
- Last Request At  
- Size  
- Website  
- Industry  
- Monthly Spend  
- Session Count  
- User Count  
- Custom Attributes  
- Tags  
- Segments

###### Search for Contacts  
Search for contacts.  
- Type  
- Data  
- Total Count  
- Pages

###### Unarchive Contact  
Restore a previously archived contact.  
- Type  
- ID  
- External ID

###### Update Contact  
Modify a contact's details.  
- Role  
- External ID  
- Email  
- Phone  
- Name  
- Avatar  
- Signed Up At  
- Last Seen At  
- Owner ID  
- Unsubscribed From Emails  
- Custom Attributes

###### Update Ticket  
Modify a ticket's details.  
- Ticket Attributes  
- Ticket State ID  
- Company ID  
- Open  
- Is Shared  
- Snoozed Until  
- Admin ID  
- Assignee ID

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.