# Connect Infinite Options to Thanks.io and automate your tasks

## Why integrate Infinite Options with Thanks.io

The Infinite Options to Thanks.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Route custom orders to the right production workflow based on selected options

When a customer chooses specific Infinite Options selections — an engraving, a rush processing add-on, a custom dimension — MESA reads those details and kicks off the right fulfillment workflow in Shopify. Your production process starts correctly from the moment the order is placed without anyone manually interpreting the options.

### Alert your team when a custom or complex order needs immediate attention

When an order containing specific Infinite Options selections arrives — a high-value add-on, a custom configuration, a date-sensitive request — MESA notifies the right person through Slack or email with the order details already attached. Your team responds while the production window is still open.

### Sync custom order option data to your ops and production tools

When an order with Infinite Options selections is placed, MESA writes the option details — engravings, dimensions, colors, add-ons — to Airtable, Google Sheets, or a ClickUp task. Your production team works from a structured record without anyone transcribing custom details out of the Shopify order by hand.

### Send a handwritten postcard the moment an order is placed

When a Shopify order is placed, MESA triggers a Thanks.io postcard to the customer's shipping address automatically. Your store delivers a physical, personal touch without anyone writing or mailing a single card by hand.

### Reach lapsed customers with direct mail when digital channels go quiet

When a customer passes a re-engagement threshold in Shopify — no purchase in 90 days, a dropped loyalty tier, an unsubscribed email — MESA triggers a Thanks.io postcard to their address. Your win-back effort reaches them on a channel that doesn't compete with a crowded inbox.

### Send direct mail at the loyalty milestones that matter most

When a customer hits a VIP tier, a spend threshold, or a significant anniversary in Shopify, MESA triggers a Thanks.io card with a personalized message. Your best customers receive a physical acknowledgment at the moment it means the most without anyone manually curating the send list.

## Build any Infinite Options and Thanks.io automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Order Created

Starts when a Shopify order with line item details is created

- Fields
  - Variant ID
  - Quantity
  - Title
  - Sku
  - Price
  - Properties
  - Applied Discount

###### Create Preview

Create a preview of a postcard, notecard, or letter.

- Message
- Handwriting Style
- Type

###### Create Recipient

Create a recipient.

- Mailing List
- Name
- Address
- Address 2
- City
- Province
- Postal Code
- Country
- Dob
- Custom1
- Custom2

###### Delete Recipient

Remove a recipient.

###### List Build Image

Obtain a list of image builder.

###### List Handwriting Style

Obtain a list of handwriting styles.

- Handwriting Style ID
- Name

###### List Image Template

Obtain a list of image templates.

- ID
- User ID
- Sub Account ID
- Type
- Name
- Image
- Canva ID
- Default
- Created At
- Updated At

###### List Letters

Obtain a list of letters.

- ID
- Lob ID
- Title
- Front Image URL
- Front Thumbnail URL
- Back Image URL
- Back Thumbnail URL
- Available
- Default
- Created At
- Updated At

###### List Mailing List

Obtain a list of mailing lists.

- ID
- User ID
- Sub Account ID
- Type
- Description
- File
- Field Map
- Shape Data
- Total Recipients
- Processed
- Created At
- Updated At
- Leads Data
- Deleted At

###### List Message Template

Obtain a list of message templates.

- ID
- User ID
- Sub Account ID
- Handwriting Style ID
- Name
- Content
- Default
- Created At
- Updated At
- Type

###### Order Stats

Obtain a summary of stats for orders.

- Delivered
- Processing
- Printed
- In Transit
- In Local Area
- Processed For Delivery
- Re Routed
- Returned To Sender
- Failed
- Total Cost
- Total Requests
- Total Sent

###### Retrieve Letter

Grab all details about the letter.

- ID
- Lob ID
- Title
- Front Image URL
- Front Thumbnail URL
- Back Image URL
- Back Image URL
- Available
- Default
- Created At
- Updated At

###### Retrieve Mailing List

Grab all details about a mailing list.

- Current Page
- Data
- First Page URL
- From
- Last Page
- Last Page URL
- Next Page URL
- Path
- Per Page
- Prev Page URL
- To
- Total

###### Retrieve Order

Grab all details about an order.

- Order
- Stats
- Errors
- Returned

###### Retrieve Recipient

Grab all details about the recipient.

- ID
- Mailing List ID
- Session ID
- Name
- Address
- Address 2
- City
- Province
- Postal Code
- Country
- Dob
- Custom1
- Custom2
- Deliverability
- Can Deliver
- Created At
- Updated At
- Mailing List

###### Send Letter

Mail a letter to a customer.

- Center
- Distance
- Address Count
- Cost

###### Send Notecard

Mail a notecard to a customer.

- Type
- Message
- Email Cc
- Method
- Style
- Front Image
- Transaction ID
- Total Estimated Recipients
- Authorization Total
- Leads Fee
- Envelope ID
- Sub Account ID
- Return Name
- Return Address
- Return Address 2
- Return City
- Return Province
- Return Postal Code
- Allow Share
- Session ID
- User ID
- Updated At
- Created At
- ID
- Display Status
- Display Trigger
- Handwriting Image
- Share URL

###### Send Postcard

Mail a postcard to a customer.

- Type
- Message
- Email Cc
- Method
- Style
- Front Image
- Transaction ID
- Total Estimated Recipients
- Authorization Total
- Leads Fee
- Size
- Sub Account ID
- Return Name
- Return Address
- Return Address 2
- Return City
- Return Province
- Return Postal Code
- User ID
- Updated At
- Created At
- ID
- Display Status
- Display Trigger
- Handwriting Image

###### Update Recipient

Modify a recipient.

- Name
- Address
- Address 2
- City
- Province
- Postal Code
- Country
- Dob
- Custom1
- Custom2

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Infinite Options with Thanks.io today.

Enjoy a 7-day free trial. Get your first workflow in minutes.