# Connect Hulk Product Options to Zendesk and automate your tasks

## Why integrate Hulk Product Options with Zendesk

The Hulk Product Options to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Route orders by the collection their options come from
Hulk applies option sets at the collection level, so each order carries context about its product group. MESA reads that context and routes accordingly — wedding products to one team, B2B to another, custom to a third.

### Start email flows based on the options customers chose
Hulk's Enterprise plan connects natively to Klaviyo and Mailchimp. MESA extends that link — when a customer selects a specific option, it triggers the right email sequence, updates their segment, or kicks off a post-purchase flow.

### Watch stock levels across every custom option variant
Hulk tracks stock at the option variant level and surfaces availability in real time. MESA monitors those levels and fires a reorder alert or team notification before a popular customization goes unavailable.

### Create Zendesk tickets from Shopify order events automatically
When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

### Keep Shopify customer data current when tickets are resolved
When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

### Route support tickets based on order and customer details
When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

## Build any Hulk Product Options and Zendesk automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Attachment Linked to Ticket Comment
Starts when an attachment is linked to a ticket comment.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Attachment Redacted from Ticket Comment
Starts when an attachment is permanently redacted from an existing comment on a ticket.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Comment Created
Starts when a comment is created.

###### Comment Made Private
Starts when a comment is made private.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Comment Redacted
Starts when a comment is redacted.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Agent Assignment Changed
Starts when a ticket is reassigned to another agent.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Brand Updated
Starts when a brand associated with the ticket is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Created
Starts when a ticket is created.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via

###### Ticket Custom Field Updated
Starts when a ticket's custom field is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Custom Status Updated
Starts when a ticket's custom status is updated.

###### Ticket Deleted
Starts when a ticket is deleted.

###### Ticket Description Updated
Starts when a ticket's description is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Email CCs Updated
Starts when users are added or removed from a ticket.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket External ID Updated
Starts when a ticket's external ID is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Followers Changed
Starts when followers on a ticket are updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Form Updated
Starts when a ticket's form is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Group Assignment Changed
Starts when a ticket is reassigned to another group of agents.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Merged
Starts when a ticket is merged.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Organization Updated
Starts when a ticket's organization is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Priority Updated
Starts when a ticket's priority is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket SLA Policy Updated
Starts when a ticket's SLA policy is updated.

###### Ticket Status Updated
Starts when a ticket's status is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Subject Updated
Starts when a subject is updated.
- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Ticket Updated
Starts when a ticket is updated.

###### Order Created
Starts when a Shopify order with line item details is created.
- Fields
- Variant ID
- Quantity
- Title
- Sku
- Price
- Properties
- Applied Discount

###### Add Tag to Ticket
Add a tag to a ticket.
- 0

###### Count Search Results
Get a number of items matching the search query.
- Count

###### Create Group
Create a group.

###### Create Organization
Create an organization.
- Organization

###### Create Ticket
Create a ticket.
- Ticket

###### Create Ticket Comment
Add a comment to a ticket.
- Ticket

###### Create User
Create a user.
- User

###### Delete Group
Remove a group.

###### Delete Organization
Remove an organization.

###### Delete Ticket
Remove a ticket.

###### Get List of Comments
Obtain a list of comments.
- Attachments
- Audit ID
- Author ID
- Body
- Created At
- HTML Body
- ID
- Metadata
- Plain Body
- Public
- Type
- Uploads
- Via

###### Get List of Groups
Obtain a list of groups.
- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Get List of Organizations
Obtain a list of organizations.
- Count
- Next Page
- Organizations
- Previous Page

###### Get List of Tickets
Obtain a list of existing tickets.
- Allow Attachments
- Allow Channelback
- Assignee Email
- Assignee ID
- Attribute Value Ids
- Brand ID
- Collaborator Ids
- Collaborators
- Comment
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Email Ccs
- Encoded ID
- External ID
- Follower Ids
- Followers
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro ID
- Macro Ids
- Metadata
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester
- Requester ID
- Safe Update
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- Updated Stamp
- URL
- Via
- Via Followup Source ID
- Via ID
- Voice Comment

###### Get List of Users
Obtain a list of users.
- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Remove Tags from Ticket
Remove tags from a ticket.
- 0

###### Retrieve Group
Grab all details about a group.
- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Retrieve Organization
Grab all details about an organization.
- Created At
- Details
- Domain Names
- External ID
- Group ID
- ID
- Name
- Notes
- Organization Fields
- Shared Comments
- Shared Tickets
- Tags
- Updated At
- URL

###### Retrieve Ticket
Grab all details about a ticket.
- Allow Attachments
- Allow Channelback
- Assignee ID
- Brand ID
- Collaborator Ids
- Collaborators
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Encoded ID
- External ID
- Follower Ids
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro Ids
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester ID
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- URL
- Via
- Via Followup Source ID

###### Retrieve User
Grab all details about a user.
- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Search
Search for specific results.
- Count
- Facets
- Next Page
- Previous Page
- Results

###### Update Group
Modify a group's details.

###### Update Organization
Modify an organization's details.

###### Update Ticket
Modify a ticket's details.
- Ticket

###### Update User
Modify a user's details.
- User

###### Upload Files
Upload a file.

###### Get List of Orders
Obtain a list of Shopify Orders that have Hulk Product Options fields
- Line Items
- Order

## Expert support included
MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Ongoing optimization
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Hulk Product Options with Zendesk today.
Enjoy a 7-day free trial. Get your first workflow in minutes.