# Connect HubSpot to Zendesk and automate your tasks

## Why integrate HubSpot with Zendesk

The HubSpot to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Keep HubSpot contacts current as customers shop in Shopify

When a customer places an order, updates their details, or hits a lifecycle milestone in Shopify, MESA updates their HubSpot contact record automatically. Your CRM reflects who your customers are right now without a manual sync or scheduled export.

### Create HubSpot deals from Shopify wholesale and B2B orders

When a qualifying order comes in — a wholesale account, a high-value purchase, a first-time B2B customer — MESA creates a deal in HubSpot with the order details already attached. Your sales team follows up with context, not just a name.

### Trigger HubSpot workflows from Shopify customer behavior

When a customer crosses a spend threshold, earns a loyalty tier, or shows a churn signal in Shopify, MESA sends the event to HubSpot and starts the right sequence. Your CRM automation runs on live commerce signals, not just form fills and email opens.

### Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

### Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

### Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

## Build any HubSpot and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

- ID  
- Subject  
- Description  
- Created At  
- Updated At  
- Status  
- Priority  
- Type  
- Actor ID  
- Requester ID  
- Submitter ID  
- Assignee ID  
- Organization ID  
- Group ID  
- Brand ID  
- Form ID  
- External ID  
- Is Public  
- Tags  
- Custom Status  
- Via  
- Event

###### Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

- ID  
... (follow the same structure for the subsequent actions)

###### Search for Company

Search for an existing company.

- Total  
- Results  
- Paging

###### Search for Contact

Search for an existing contact.

- ID  
- Properties

###### Search for Deal

Search for an existing deal.

- Total  
- Results  
- Paging

###### Search for Invoice

Search for an invoice.

- Total  
- Results  
- Paging

###### Search for Line Item

Search for a line item. Line items are products or services in a deal, invoice, quote, or subscription in HubSpot. Note: This is not related to line items in Shopify orders.

- Total  
- Results  
- Paging

###### Search for Note

Search for a note.

- Total  
- Results  
- Paging

###### Search for Product

Search for an existing product.

- Total  
- Results  
- Paging

###### Search for Ticket

Search for an existing ticket.

- Total  
- Results  
- Paging

###### Update Company

Modify an existing company.

- Properties

###### Update Contact

Modify an existing contact.

- ID  
- Properties

###### Update Deal

Modify an existing deal.

- Properties

###### Update Invoice

Modify an existing invoice.

- Properties

###### Update Line Item

Modify an existing line item. Line items are products or services in a deal, invoice, quote, or subscription in HubSpot. Note: This is not related to line items in Shopify orders.

- Properties

###### Update Note

Modify an existing note.

- Properties

###### Update Product

Modify an existing product.

- Properties

###### Update Ticket

Modify an existing ticket.

- Properties