# Connect HubSpot to Intercom and automate your tasks ## Why integrate HubSpot with Intercom The HubSpot to Intercom integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Keep HubSpot contacts current as customers shop in Shopify When a customer places an order, updates their details, or hits a lifecycle milestone in Shopify, MESA updates their HubSpot contact record automatically. Your CRM reflects who your customers are right now without a manual sync or scheduled export. ### Create HubSpot deals from Shopify wholesale and B2B orders When a qualifying order comes in — a wholesale account, a high-value purchase, a first-time B2B customer — MESA creates a deal in HubSpot with the order details already attached. Your sales team follows up with context, not just a name. ### Trigger HubSpot workflows from Shopify customer behavior When a customer crosses a spend threshold, earns a loyalty tier, or shows a churn signal in Shopify, MESA sends the event to HubSpot and starts the right sequence. Your CRM automation runs on live commerce signals, not just form fills and email opens. ### Give your support team full Shopify context on every conversation When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it. ### Create and update Shopify customer records from Intercom conversations When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation. ### Trigger Intercom messages from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule. ## Build any HubSpot and Intercom automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Admin Initiated Message to User Starts when an admin initiates a message to a user. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Contact Archived Starts when a contact is archived. - Contact ID - Object Type - Archived - Archived At ###### Contact Deleted Starts when a contact is deleted. - Contact ID - Object Type - Deleted - Deleted At - Workspace ID - External ID - Email Address - Name ###### Contact Email Updated Starts when a contact's email is updated. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Contact User Created Starts when a contact user is created. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Contact User Updated Starts when a contact user is updated. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Conversation Closed Starts when a conversation is closed. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Conversation Opened Starts when a conversation is opened. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Conversation Read Starts when a conversation is read. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Message Received from User or Lead Starts when a message is received from a user or lead. - Message Type - Message ID - Conversation ID - Message Content - Message Channel - Created At - Message Author ###### Note Added to Conversation Starts when a note is added to a conversation. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Reply Received from User or Lead Starts when a user replies to a conversation. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Company Created Starts when a company is created. - ID - Properties - Created At - Updated At - Archived ###### Company Updated Starts when a company is modified. - ID - Properties - Created At - Updated At - Archived ###### Contact Created Starts when a contact is created. - ID - Properties - Created At - Updated At - Archived ###### Contact Updated Starts when a contact is modified. - ID - Properties - Created At - Updated At - Archived ###### Deal Created Starts when a deal is created. - ID - Properties - Created At - Updated At - Archived ###### Deal Updated Starts when a deal is modified. - ID - Properties - Created At - Updated At - Archived ###### Invoice Created Starts when an invoice is created. - Archived - Created At - Updated At - ID - Properties - URL ###### Invoice Updated Starts when an invoice is modified. - Archived - Created At - Updated At - ID - Properties - URL ###### Line Item Created Starts when a new product or service is added to a deal, invoice, quote, or subscription in HubSpot. - Archived - Created At - Updated At - ID - Properties - URL ###### Line Item Updated Starts when a product or service on a deal, invoice, quote, or subscription in HubSpot is modified. - Archived - Created At - Updated At - ID - Properties - URL ###### Note Created Starts when a note is created. - Archived - Created At - Updated At - ID - Properties - URL ###### Note Updated Starts when a note is modified. - Archived - Created At - Updated At - ID - Properties - URL ###### Product Created Starts when a product is created. - Archived - Created At - Updated At - ID - Properties ###### Product Updated Starts when a product is modified. - Archived - Created At - Updated At - ID - Properties ###### Ticket Created Starts when a ticket is created. - Archived - Created At - Updated At - ID - Properties ###### Ticket Updated Starts when a ticket is modified. - Archived - Created At - Updated At - ID - Properties ###### Archive Contact Archive a contact. - Type - ID - External ID ###### Attach Contact to Company Associate a company with a contact. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Attach Tag to Ticket Tag a ticket. - Type - ID - Name - Applied At - Applied By ###### Create Contact Create a contact. - Role - External ID - Email - Phone - Name - Avatar - Signed Up At - Last Seen At - Owner ID - Unsubscribed From Emails - Custom Attributes ###### Create Note Create a note. - Body - Admin ID ###### Create or Update Company Create or update a company. - Name - Company ID - Plan - Size - Website - Industry - Custom Attributes - Remote Created At - Monthly Spend ###### Create Ticket Create a ticket. - Ticket Type - Contacts - Company ID - Created At - Assignment ###### Delete Company Remove a company. - ID - Object - Deleted ###### Delete Contact Remove a contact. - Type - ID - External ID ###### Delete Ticket Remove a ticket. - ID - Object - Deleted ###### Get List of Companies Obtain a list of all companies. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Search for Contacts Search for contacts. - Type - Data - Total Count - Pages ## Integrate HubSpot with Intercom today. 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