Help Scout to Slack Integration | MESA

Connect Help Scout to Slack and automate your tasks

Why integrate Help Scout with Slack

The Help Scout to Slack integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

Alert your team the moment stock runs low

MESA watches inventory levels across your catalog and sends a Slack message the instant a threshold is hit. Your team can act before customers ever see a stockout.

Keep your team in the loop on every order

When an order comes in with specific conditions — high value, wholesale, flagged address — MESA sends a Slack alert instantly. No one has to check dashboards to know what needs attention.

Replace manual status updates with automatic ones

When a fulfillment status changes in Shopify, MESA posts the update to the right Slack channel. Your ops team always knows where orders stand without chasing tracking numbers.

Build any Help Scout and Slack automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Channel Archived

Starts when a channel is archived.

Type
Channel
User
Is Moved
Event Ts

Channel Created

Starts when a channel is created.

ID
Name
Is Channel
Is Group
Is Im
Is Mpim
Is Private
Created
Is Archived
Is General
Unlinked
Name Normalized
Is Shared
Is Org Shared
Is Pending Ext Shared
Pending Shared
Context Team ID
Updated
Parent Conversation
Creator
Is Ext Shared
Shared Team Ids
Pending Connected Team Ids
Is Member
Last Read
Topic
Purpose
Previous Names
Priority
Success

Channel Deleted

Starts when a channel is deleted.

Type
Channel
Actor ID
Event Ts

Channel Renamed

Starts when a channel is renamed.

Type
Channel

Private Channel Received Message

Starts when a message is sent in a private channel.

Type
User
Text
Ts

Public Channel Received Message

Starts when a message is sent in a public channel.

Type
User
Text
Ts

User Joined Channel

Starts when a user joins a channel.

Subtype
User
Text
Type
Ts
Channel
Event Ts
Channel Type

Beacon Chat Chat Created

Starts when a chat is created.

ID
Customer ID
Created At
Threads

Beacon Chat Customer Replied

Starts when a customer replies to a Beacon Chat message.

ID
Customer ID
Created At
Threads

Conversation Agent Reply Created

Starts when a conversation agent reply is created.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Assigned

Starts when a conversation is assigned.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Created

Starts when a conversation is created.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Custom Fields Changed

Starts when a conversation custom field is changed.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Customer Reply Created

Starts when a customer reply is created.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Deleted

Starts when a conversation is deleted.

Conversation Merged

Starts when a conversation is merged.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Moved

Starts when a conversation is moved.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Note Created

Starts when a conversation note is created.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Status Changed

Starts when a conversation status is changed.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Conversation Tags Updated

Starts when a conversation tag is updated.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Customer Created

Starts when a customer is created.

ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address

Customer Deleted

Starts when a customer is deleted.

ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address

Customer Updated

Starts when a customer is updated.

ID
First Name
Last Name
Emails
Created At
Photo URL
Phone
Job Title
Organization
Background
Social Profiles
Address

Message Survey Response Received

Starts when a response to a message survey is received.

ID
Conversation ID
Rating
Comment
Submitted At

Satisfaction Ratings

Starts when a satisfaction rating is given.

Rating ID
Conversation ID
Score
Comment
Created At

Tag Created

Starts when a tag is created.

ID
Tag
Color

Tag Deleted

Starts when a tag is deleted.

ID
Tag
Color

Tag Updated

Starts when a tag is updated.

ID
Tag
Color

Add Emoji Reaction

Add an emoji reaction to a message.

Success
Data

Archive Channel

Archive a channel.

Success
Data

Create Channel

Create a channel.

Name
Is Private

Create Reminder

Create a reminder.

Text
Timestamp
Team ID
User

Delete Message

Remove a message.

Channel
Ts
Success

Find User by Email

Find a user by an email address.

ID
Team ID
Name
Deleted
Color
Real Name
Tz
Tz Label
Tz Offset
Profile
Is Admin
Is Owner
Is Primary Owner
Is Restricted
Is Ultra Restricted
Is Bot
Updated
Is App User
Has 2fa

Get List of Channel's Messages

Obtain a list of a channel's messages.

Type
User
Text
Ts
Thread Ts
Team
Subtype
Bot Link
Bot ID

Get List of Channels

Obtain a list of channels.

ID
Name
Is Channel
Is Group
Is Im
Created
Creator
Is Archived
Is General
Unlinked
Name Normalized
Is Shared
Is Ext Shared
Is Org Shared
Pending Shared
Is Pending Ext Shared
Is Member
Is Private
Is Mpim
Updated
Topic
Purpose
Previous Names
Num Members

Get List of Members in Channel

Obtain a list of members in a channel.

Get List of Team's Users

Obtain a list of users in a team.

ID
Team ID
Name
Deleted
Color
Real Name
Tz
Tz Label
Tz Offset
Profile
Is Admin
Is Owner
Is Primary Owner
Is Restricted
Is Ultra Restricted
Is Bot
Updated
Is App User
Has 2fa

Get List of Thread's Replies

Obtain a list of replies from a specific thread.

Type
User
Text
Ts
Thread Ts
Team
Subtype
Bot Link
Bot ID

Invite User to Channel

Invite a user to a channel.

ID
Name
Is Channel
Is Group
Is Im
Created
Creator
Is Archived
Is General
Unlinked
Name Normalized
Is Read Only
Is Shared
Is Ext Shared
Is Org Shared
Pending Shared
Is Pending Ext Shared
Is Member
Is Private
Is Mpim
Last Read
Topic
Purpose
Previous Names

Kick User from Channel

Remove a user from a channel.

Success
Data

Send Message

Post a new message to a specific channel.

Channel
Ts
Success

Set Conversation Topic

Set a topic for a conversation.

ID
Name
Is Channel
Is Group
Is Im
Is Mpim
Is Private
Created
Is Archived
Is General
Unlinked
Name Normalized
Is Shared
Is Frozen
Is Org Shared
Is Pending Ext Shared
Pending Shared
Parent Conversation
Creator
Is Ext Shared
Shared Team Ids
Pending Connected Team Ids
Is Member
Last Read
Latest
Unread Count
Unread Count Display
Topic
Purpose
Previous Names

Update Message

Modify a message.

Channel
Message
Timestamp

Add Customer Thread to Conversation

Adds a customer thread to a conversation.

Add Note to Conversation

Add a note to a conversation.

Create Chat Thread

Start a chat thread.

Customer
Text
Imported
Created At
Attachments

Create Conversation

Create a conversation in an inbox with at least one thread.

Customer
Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Created At
Threads
Tags
Fields
User
Closed At

Create Customer

Create a customer.

First Name
Last Name
Phone
Photo URL
Job Title
Photo Type
Background
Location
Organization
Gender
Age
Emails
Phones
Chats
Social Profiles
Websites
Address
Properties

Create Email

Create an email.

Value
Type

Create Reply Thread

Start a reply thread.

Customer
Text
Draft
Imported
Status
User
Cc
Bcc
Created At
Attachments

Delete Conversation

Remove a conversation.

Delete Customer

Remove a customer.

Delete Scheduled Thread

Unschedule a thread.

Delete User

Remove a user.

Get List of Conversation's Threads

Obtain a list of a conversation's threads.

ID
Type
Status
State
Created At
Created By
Body
Source
Customer
Saved Reply ID
Assigned To
To
Cc
Bcc
Rating
Scheduled
Embedded

Get List of Conversations

Obtain a list of conversations.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Get List of Customers

Obtain a list of customers.

ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links

Get List of Emails

Obtain a list of emails.

ID
Value
Type
Links

Publish Thread Schedule

Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.

Retrieve Conversation

Grab all details about a conversation.

ID
Number
Threads
Type
Folder ID
Status
State
Subject
Preview
Mailbox ID
Assignee
Created By
Created At
Closed By
Closed By User
Closed At
User Updated At
Customer Waiting Since
Source
Tags
Cc
Bcc
Primary Customer
Snooze
Next Event
Custom Fields
Embedded
Links

Retrieve Customer

Grab all details about a customer.

ID
First Name
Last Name
Gender
Job Title
Location
Organization
Photo Type
Photo URL
Age
Created At
Updated At
Background
Draft
Embedded
Links

Retrieve User

Grab all details about a user.

ID
First Name
Last Name
Email
Role
Timezone
Photo URL
Created At
Updated At
Type
Mention
Initials
Job Title
Phone
Alternate Emails

Update Conversation

Modify a conversation.

Subject
Auto Reply
Imported
Type
Assign To
Mailbox ID
Status
Tags
Fields
Threads

Update Conversation's Tags

Modify a conversation's tags.

Tags

Update Customer

Modify a customer.

Update Snooze

Snooze a conversation.

Snoozed Until

Update Thread Schedule

Schedule a reply/forward thread.

Scheduled For
Unschedule On Customer Reply
Send As Creator

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Help Scout with Slack today.

Enjoy a 7-day free trial. Get your first workflow in minutes.