# Connect Help Scout to Salesforce and automate your tasks Describe to build Activity reports Fully supported MESA's Help Scout to Salesforce integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes. [Try MESA for free](/content/pricing/index.html) ★★★★★ 4.9 rating on Shopify App Store Start when... Personalize with built-in tools... Then, do this... Trusted by 1,000+ Shopify merchants ## Why integrate Help Scout with Salesforce The Help Scout to Salesforce integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. [Customer experience →](/content/solutions/customer-experience/index.html) ### Give your support team full Shopify context on every conversation When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it. [Data integration →](/content/solutions/data-integration/index.html) ### Create and update Shopify customer records from Help Scout conversations When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually. [Fulfillment operations →](/content/solutions/fulfillment-operations/index.html) ### Trigger Help Scout conversations from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive. [Data integration →](/content/solutions/data-integration/index.html) ### Keep Salesforce contacts current as customers shop in Shopify When a customer places an order, updates their details, or hits a lifecycle milestone in Shopify, MESA updates their Salesforce contact or account record automatically. Your CRM reflects who your customers are right now without a manual sync or scheduled export holding things back. [Order automation →](/content/solutions/order-automation/index.html) ### Create Salesforce opportunities from Shopify wholesale and B2B orders When a qualifying order comes in — a wholesale account, a high-value purchase, a first-time B2B customer — MESA creates an opportunity in Salesforce with the order details already attached. Your sales team follows up with context, not just a name and an order number. [Customer experience →](/content/solutions/customer-experience/index.html) ### Trigger Salesforce workflows from Shopify customer behavior When a customer crosses a spend threshold, earns a loyalty tier, or shows a churn signal in Shopify, MESA sends the event to Salesforce and starts the right sequence or campaign. Your CRM automation runs on live commerce signals, not just form fills and email opens. ## Build any Help Scout and Salesforce automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Account Created Starts when an account is created. ###### Account Updated Starts when an account is modified. ###### Contact Created Starts when a contact is created. - First Name - Last Name - Account ID - Email - Mailing Street - Mailing City - Mailing State - Mailing Postal Code - Mailing Country - Phone - Description - Fax - ID ###### Contact Updated Starts when a contact is modified. - First Name - Last Name - Account ID - Email - Mailing Street - Mailing City - Mailing State - Mailing Postal Code - Mailing Country - Phone - Description - Fax - ID ###### Custom Created Starts when a custom is created. ###### Custom Updated Starts when a custom is modified. ###### Lead Converted Starts when a lead is converted. - Last Name - First Name - Company - Street - Is Deleted - Master Record ID - Salutation - Title - City - State - Postal Code - Country - Phone - Mobile Phone - Fax - Email - Website - Description - Lead Source - Status - Industry - Rating - Annual Revenue - Number Of Employees - Owner ID - Is Converted - Converted Date - Converted Account ID - Converted Contact ID - Converted Opportunity ID - Is Unread By Owner - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Email Bounced Reason - Email Bounced Date - ID ###### Lead Created Starts when a lead is created. - Last Name - First Name - Company - Street - Is Deleted - Master Record ID - Salutation - Title - City - State - Postal Code - Country - Phone - Mobile Phone - Fax - Email - Website - Description - Lead Source - Status - Industry - Rating - Annual Revenue - Number Of Employees - Owner ID - Is Converted - Converted Date - Converted Account ID - Converted Contact ID - Converted Opportunity ID - Is Unread By Owner - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Email Bounced Reason - Email Bounced Date - ID ###### Lead Updated Starts when a lead is modified. - Last Name - First Name - Company - Street - Is Deleted - Master Record ID - Salutation - Title - City - State - Postal Code - Country - Phone - Mobile Phone - Fax - Email - Website - Description - Lead Source - Status - Industry - Rating - Annual Revenue - Number Of Employees - Owner ID - Is Converted - Converted Date - Converted Account ID - Converted Contact ID - Converted Opportunity ID - Is Unread By Owner - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Email Bounced Reason - Email Bounced Date - ID ###### Opportunity Created Starts when an opportunity is created. - Name - Stage Name - Description - Amount - Is Deleted - Account ID - Is Private - Probability - Expected Revenue - Total Opportunity Quantity - Close Date - Type - Next Step - Lead Source - Is Closed - Is Won - Forecast Category - Forecast Category Name - Campaign ID - Has Opportunity Line Item - Pricebook2id - Owner ID - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Fiscal Quarter - Fiscal Year - Fiscal - ID ###### Opportunity Updated Starts when an opportunity is modified. - Name - Stage Name - Description - Amount - Is Deleted - Account ID - Is Private - Probability - Expected Revenue - Total Opportunity Quantity - Close Date - Type - Next Step - Lead Source - Is Closed - Is Won - Forecast Category - Forecast Category Name - Campaign ID - Has Opportunity Line Item - Pricebook2id - Owner ID - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Fiscal Quarter - Fiscal Year - Fiscal - ID ###### Order Created Starts when an order is created. - Account ID - Effective Date - Status - Shipping Street - Shipping City - Shipping State - Contract ID - Is Reduction Order - Description - Customer Authorized By ID - Customer Authorized Date - Company Authorized By ID - Company Authorized Date - Type - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Shipping Postal Code - Shipping Country - Name - Po Date - Po Number - Order Reference Number - Bill To Contact ID - Ship To Contact ID - Activated Date - Activated By ID - Status Code - Order Number - Total Amount - Created Date - Created By ID - Last Modified Date - Last Modified By ID - Is Deleted - System Modstamp - ID ###### Order Updated Starts when an order is modified. - Account ID - Effective Date - Status - Shipping Street - Shipping City - Shipping State - Contract ID - Is Reduction Order - Description - Customer Authorized By ID - Customer Authorized Date - Company Authorized By ID - Company Authorized Date - Type - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Shipping Postal Code - Shipping Country - Name - Po Date - Po Number - Order Reference Number - Bill To Contact ID - Ship To Contact ID - Activated Date - Activated By ID - Status Code - Order Number - Total Amount - Created Date - Created By ID - Last Modified Date - Last Modified By ID - Is Deleted - System Modstamp - ID ###### Pricebook Entry Created Starts when a pricebook entry is created. - Product2id - Pricebook2id - Unit Price - Is Active - ID ###### Pricebook Entry Updated Starts when a pricebook entry is modified. - Product2id - Pricebook2id - Unit Price - Is Active - ID ###### Product Created Starts when a product is created. - Name - Stock Keeping Unit - Description - Product Code - Display Url - Active - Product Family - External ID - ID ###### Product Updated Starts when a product is modified. - Name - Stock Keeping Unit - Description - Product Code - Display Url - Active - Product Family - External ID - ID ###### Beacon Chat Chat Created Starts when a chat is created. - ID - Customer ID - Created At - Threads ###### Beacon Chat Customer Replied Starts when a customer replies to a Beacon Chat message. - ID - Customer ID - Created At - Threads ###### Conversation Agent Reply Created Starts when a conversation agent reply is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Assigned Starts when a conversation is assigned. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Created Starts when a conversation is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Custom Fields Changed Starts when a conversation custom field is changed. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Customer Reply Created Starts when a customer reply is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Deleted Starts when a conversation is deleted. ###### Conversation Merged Starts when a conversation is merged. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Moved Starts when a conversation is moved. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Note Created Starts when a conversation note is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Status Changed Starts when a conversation status is changed. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Tags Updated Starts when a conversation tag is updated. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Customer Created Starts when a customer is created. - ID - First Name - Last Name - Emails - Created At - Photo URL - Phone - Job Title - Organization - Background - Social Profiles - Address ###### Customer Deleted Starts when a customer is deleted. - ID - First Name - Last Name - Emails - Created At - Photo URL - Phone - Job Title - Organization - Background - Social Profiles - Address ###### Customer Updated Starts when a customer is updated. - ID - First Name - Last Name - Emails - Created At - Photo URL - Phone - Job Title - Organization - Background - Social Profiles - Address ###### Message Survey Response Received Starts when a response to a message survey is received. - ID - Conversation ID - Rating - Comment - Submitted At ###### Satisfaction Ratings Starts when a satisfaction rating is given. - Rating ID - Conversation ID - Score - Comment - Created At ###### Tag Created Starts when a tag is created. - ID - Tag - Color ###### Tag Deleted Starts when a tag is deleted. - ID - Tag - Color ###### Tag Updated Starts when a tag is updated. - ID - Tag - Color ###### Create Account Start a new account. - Name - Phone - Shipping Street - Shipping City - Shipping State - Shipping Postal Code - Shipping Country - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Fax - Account Number - Website - ID ###### Create Contact Start a new contact. - First Name - Last Name - Account ID - Email - Mailing Street - Mailing City - Mailing State - Mailing Postal Code - Mailing Country - Phone - Description - Fax - ID ###### Create Custom Start a new a custom. ###### Create Lead Start a new lead. - Last Name - First Name - Company - Street - Is Deleted - Master Record ID - Salutation - Title - City - State - Postal Code - Country - Phone - Mobile Phone - Fax - Email - Website - Description - Lead Source - Status - Industry - Rating - Annual Revenue - Number Of Employees - Owner ID - Is Converted - Converted Date - Converted Account ID - Converted Contact ID - Converted Opportunity ID - Is Unread By Owner - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Email Bounced Reason - Email Bounced Date - ID ###### Create Opportunity Start a new an opportunity. - Name - Stage Name - Description - Amount - Is Deleted - Account ID - Is Private - Probability - Expected Revenue - Total Opportunity Quantity - Close Date - Type - Next Step - Lead Source - Is Closed - Is Won - Forecast Category - Forecast Category Name - Campaign ID - Has Opportunity Line Item - Pricebook2id - Owner ID - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Fiscal Quarter - Fiscal Year - Fiscal - ID ###### Create Opportunity Product Start a new opportunity product. - Opportunity ID - Product2id - Quantity - Unit Price - Description - Discount - ID ###### Create or Update Account Create or modify an account. - Name - Phone - Shipping Street - Shipping City - Shipping State - Shipping Postal Code - Shipping Country - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Fax - Account Number - Website - ID ###### Create or Update Contact Create or modify a contact. - First Name - Last Name - Account ID - Email - Mailing Street - Mailing City - Mailing State - Mailing Postal Code - Mailing Country - Phone - Description - Fax - ID ###### Create or Update Custom Create or modify a custom. ###### Create or Update Lead Create or modify a lead. - Last Name - First Name - Company - Street - Is Deleted - Master Record ID - Salutation - Title - City - State - Postal Code - Country - Phone - Mobile Phone - Fax - Email - Website - Description - Lead Source - Status - Industry - Rating - Annual Revenue - Number Of Employees - Owner ID - Is Converted - Converted Date - Converted Account ID - Converted Contact ID - Converted Opportunity ID - Is Unread By Owner - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Email Bounced Reason - Email Bounced Date - ID ###### Create or Update Opportunity Create or modify an opportunity. - Name - Stage Name - Description - Amount - Is Deleted - Account ID - Is Private - Probability - Expected Revenue - Total Opportunity Quantity - Close Date - Type - Next Step - Lead Source - Is Closed - Is Won - Forecast Category - Forecast Category Name - Campaign ID - Has Opportunity Line Item - Pricebook2id - Owner ID - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Fiscal Quarter - Fiscal Year - Fiscal - ID ###### Create or Update Opportunity Product Create or modify an opportunity product. - Opportunity ID - Product2id - Quantity - Unit Price - Description - Discount - ID ###### Create or Update Order Create or modify an order. - Account ID - Effective Date - Status - Shipping Street - Shipping City - Shipping State - Contract ID - Is Reduction Order - Description - Customer Authorized By ID - Customer Authorized Date - Company Authorized By ID - Company Authorized Date - Type - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Shipping Postal Code - Shipping Country - Name - Po Date - Po Number - Order Reference Number - Bill To Contact ID - Ship To Contact ID - Activated Date - Activated By ID - Status Code - Order Number - Total Amount - Created Date - Created By ID - Last Modified Date - Last Modified By ID - Is Deleted - System Modstamp - ID ###### Create or Update Order Product Create or modify an order product. - Order ID - Product2id - Quantity - Unit Price - Description - ID ###### Create or Update Pricebook Entry Create or update a pricebook entry. - Product2id - Pricebook2id - Unit Price - Is Active - ID ###### Create or Update Products Create or modify a product. - Name - Stock Keeping Unit - Description - Product Code - Display Url - Active - Product Family - External ID - ID ###### Create Order Start a new an order. - Account ID - Effective Date - Status - Shipping Street - Shipping City - Shipping State - Contract ID - Is Reduction Order - Description - Customer Authorized By ID - Customer Authorized Date - Company Authorized By ID - Company Authorized Date - Type - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Shipping Postal Code - Shipping Country - Name - Po Date - Po Number - Order Reference Number - Bill To Contact ID - Ship To Contact ID - Activated Date - Activated By ID - Status Code - Order Number - Total Amount - Created Date - Created By ID - Last Modified Date - Last Modified By ID - Is Deleted - System Modstamp - ID ###### Create Order Product Start a new order product. - Order ID - Product2id - Quantity - Unit Price - Description - ID ###### Create Pricebook Entry Start a new a pricebook entry. - Product2id - Pricebook2id - Unit Price - Is Active - ID ###### Create Product Start a new a product. - Name - Stock Keeping Unit - Description - Product Code - Display Url - Active - Product Family - External ID - ID ###### Delete Account Remove an account. ###### Delete Contact Remove a contact. ###### Delete Custom Remove a custom. ###### Delete Lead Remove a lead. ###### Delete Opportunity Remove an opportunity. ###### Delete Opportunity Product Remove an opportunity product. ###### Delete Order Remove an order. ###### Delete Order Product Remove an order product. ###### Delete Pricebook Entry Remove a pricebook entry. ###### Delete Product Remove a Product. ###### Query Multiple Accounts Search for multiple accounts. ###### Query Multiple Contacts Search for multiple contacts. ###### Query Multiple Customs Search for multiple customs. ###### Query Multiple Leads Search for multiple leads. ###### Query Multiple Opportunities Search for multiple opportunities. ###### Query Multiple Opportunity Products Search for multiple opportunity products. ###### Query Multiple Order Products Search for multiple order products. ###### Query Multiple Orders Search for multiple orders. ###### Query Multiple Pricebook Entries Search for multiple pricebook entries. ###### Query Multiple Products Search for multiple products. ###### Query Single Account Search for a single account. ###### Query Single Contact Search for a single contact. ###### Query Single Custom Search for a single custom. ###### Query Single Lead Search for a single lead. ###### Query Single Opportunity Search for a single opportunity. ###### Query Single Opportunity Product Search for a single opportunity product. ###### Query Single Order Search for a single order. ###### Query Single Order Product Search for a single order product. ###### Query Single Pricebook Entry Search for a single pricebook entry. ###### Query Single Product Search for a single product. ###### Retrieve Account Grab all details about the account. ###### Retrieve Contact Grab all details about the contact. ###### Retrieve Custom Grab all details about the custom. ###### Retrieve Lead Grab all details about the lead. ###### Retrieve Opportunity Grab all details about the opportunity. ###### Retrieve Opportunity Product Grab all details about the opportunity product. ###### Retrieve Order Grab all details about the order. ###### Retrieve Order Product Grab all details about an order product. ###### Retrieve Pricebook Entry Grab all details about the pricebook entry. ###### Retrieve Product Grab all details about the product. ###### Update Account Modify an account. - Name - Phone - Shipping Street - Shipping City - Shipping State - Shipping Postal Code - Shipping Country - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Fax - Account Number - Website - ID ###### Update Contact Modify a contact. - First Name - Last Name - Account ID - Email - Mailing Street - Mailing City - Mailing State - Mailing Postal Code - Mailing Country - Phone - Description - Fax - ID ###### Update Custom Modify a custom. ###### Update Lead Modify a lead. - Last Name - First Name - Company - Street - Is Deleted - Master Record ID - Salutation - Title - City - State - Postal Code - Country - Phone - Mobile Phone - Fax - Email - Website - Description - Lead Source - Status - Industry - Rating - Annual Revenue - Number Of Employees - Owner ID - Is Converted - Converted Date - Converted Account ID - Converted Contact ID - Converted Opportunity ID - Is Unread By Owner - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Email Bounced Reason - Email Bounced Date - ID ###### Update Opportunity Modify an opportunity. - Name - Stage Name - Description - Amount - Is Deleted - Account ID - Is Private - Probability - Expected Revenue - Total Opportunity Quantity - Close Date - Type - Next Step - Lead Source - Is Closed - Is Won - Forecast Category - Forecast Category Name - Campaign ID - Has Opportunity Line Item - Pricebook2id - Owner ID - Created Date - Created By ID - Last Modified Date - Last Modified By ID - System Modstamp - Last Activity Date - Fiscal Quarter - Fiscal Year - Fiscal - ID ###### Update Opportunity Product Modify an opportunity product. - Opportunity ID - Product2id - Quantity - Unit Price - Description - Discount - ID ###### Update Order Modify an order. - Account ID - Effective Date - Status - Shipping Street - Shipping City - Shipping State - Contract ID - Is Reduction Order - Description - Customer Authorized By ID - Customer Authorized Date - Company Authorized By ID - Company Authorized Date - Type - Billing Street - Billing City - Billing State - Billing Postal Code - Billing Country - Shipping Postal Code - Shipping Country - Name - Po Date - Po Number - Order Reference Number - Bill To Contact ID - Ship To Contact ID - Activated Date - Activated By ID - Status Code - Order Number - Total Amount - Created Date - Created By ID - Last Modified Date - Last Modified By ID - Is Deleted - System Modstamp - ID ###### Update Order Product Modify an order product. - Order ID - Product2id - Quantity - Unit Price - Description - ID ###### Update Pricebook Entry Modify a pricebook entry. - Product2id - Pricebook2id - Unit Price - Is Active - ID ###### Update Product Modify a product. - Name - Stock Keeping Unit - Description - Product Code - Display Url - Active - Product Family - External ID - ID ###### Add Customer Thread to Conversation Adds a customer thread to a conversation. - ID ###### Add Note to Conversation Add a note to a conversation. - ID ###### Create Chat Thread Start a chat thread. - Customer - Text - Imported - Created At - Attachments ###### Create Conversation Create a conversation in an inbox with at least one thread. - Customer - Subject - Auto Reply - Imported - Type - Assign To - Mailbox ID - Status - Created At - Threads - Tags - Fields - User - Closed At ###### Create Customer Create a customer. - First Name - Last Name - Phone - Photo URL - Job Title - Photo Type - Background - Location - Organization - Gender - Age - Emails - Phones - Chats - Social Profiles - Websites - Address - Properties ###### Create Email Create an email. - Value - Type ###### Create Reply Thread Start a reply thread. - Customer - Text - Draft - Imported - Status - User - Cc - Bcc - Created At - Attachments ###### Delete Conversation Remove a conversation. ###### Delete Customer Remove a customer. ###### Delete Scheduled Thread Unschedule a thread. ###### Delete User Remove a user. ###### Get List of Conversation's Threads Obtain a list of a conversation's threads. - ID - Type - Status - State - Created At - Created By - Body - Source - Customer - Saved Reply ID - Assigned To - To - Cc - Bcc - Rating - Scheduled - Embedded ###### Get List of Conversations Obtain a list of conversations. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Get List of Customers Obtain a list of customers. - ID - First Name - Last Name - Gender - Job Title - Location - Organization - Photo Type - Photo URL - Age - Created At - Updated At - Background - Draft - Embedded - Links ###### Get List of Emails Obtain a list of emails. - ID - Value - Type - Links ###### Publish Thread Schedule Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer. ###### Retrieve Conversation Grab all details about a conversation. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Retrieve Customer Grab all details about a customer. - ID - First Name - Last Name - Gender - Job Title - Location - Organization - Photo Type - Photo URL - Age - Created At - Updated At - Background - Draft - Embedded - Links ###### Retrieve User Grab all details about a user. - ID - First Name - Last Name - Email - Role - Timezone - Photo URL - Created At - Updated At - Type - Mention - Initials - Job Title - Phone - Alternate Emails ###### Update Conversation Modify a conversation. - Subject - Auto Reply - Imported - Type - Assign To - Mailbox ID - Status - Tags - Fields - Threads ###### Update Conversation's Tags Modify a conversation's tags. - Tags ###### Update Customer Modify a customer. ###### Update Snooze Snooze a conversation. - Snoozed Until ###### Update Thread Schedule Schedule a reply/forward thread. - Scheduled For - Unschedule On Customer Reply - Send As Creator [View all](/content/apps/helpscout/integrate/salesforce#/index.html) Not just software—partnership ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Help Scout with Salesforce today. Enjoy a 7-day free trial. Get your first workflow in minutes. [Try MESA today →](/content/pricing/index.html) MESA AI assistant +× Describe your task... You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.