Help Scout to Mantle Integration | MESA

Connect Help Scout to Mantle and automate your tasks

Activity reports

MESA's Help Scout to Mantle integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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Why integrate Help Scout with Mantle

The Help Scout to Mantle integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

Sync Shopify customer data with Mantle subscription records

When a customer's order history, tags, or profile changes in Shopify, MESA updates the corresponding Mantle record. Your subscription analytics and billing data reflect the full picture of each customer, not just their subscription activity.

Trigger retention workflows when subscription health drops

When Mantle flags a churn risk, a failed payment, or a usage signal, MESA kicks off the right response — a Klaviyo flow, a Slack alert, a Shopify tag update. You act on subscription health signals before they become cancellations.

Update Shopify customer records when subscription plans change

When a customer upgrades, downgrades, or pauses their plan in Mantle, MESA updates their Shopify tags, fields, and connected tools in real time. Every system reflects the current relationship without manual updates.

Build any Help Scout and Mantle automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Account Deactivated

Starts when a customer account is deactivated.

Customer Account Reactivated

Starts when a customer account is reactivated.

Customer Activated One Time Charge

Starts when a customer activates a one-time charge.

Customer Approaching Capped Limit

Starts when a customer is approaching a usage metric limit.

Customer Downgraded

Starts when a customer downgrades their plan.

Customer Exceeded Capped Amount

Starts when a customer exceeds the usage metric amount limit.

Customer Exceeded Usage Charge Limit

Starts when a customer exceeds the usage charge limit.

Customer First Identify

Starts when a customer is first identified by your app.

Customer Installed

Starts when a customer installs your app.

Customer Refunded

Starts when a customer is refunded a charge.

Customer Reinstalled

Starts when a customer reinstalls your app.

Customer Resubscribed

Starts when a customer resubscribes to a plan after being unsubscribed.

Customer Subscribed

Starts when a customer subscribes to one of your app's plans.

Customer Trial Expired

Starts when a customer's trial expires.

Customer Uninstalled

Starts when a customer uninstalls your app.

Customer Unsubscribed

Starts when a customer unsubscribes from one of your app's plans.

Customer Updated

Starts when a customer is updated.

Customer Upgraded

Starts when a customer upgrades their plan.

Customer Usage Event Created

Starts when a customer usage event is created.

Customer's Subscription Frozen

Starts when a customer's subscription freezes.

Customer's Subscription Unfrozen

Starts when a customer subscription unfreezes.

Review Received

Starts when a customer leaves a review.

Beacon Chat Chat Created

Starts when a chat is created.

Beacon Chat Customer Replied

Starts when a customer replies to a Beacon Chat message.

Conversation Agent Reply Created

Starts when a conversation agent reply is created.

Conversation Assigned

Starts when a conversation is assigned.

Conversation Created

Starts when a conversation is created.

Conversation Custom Fields Changed

Starts when a conversation custom field is changed.

Conversation Customer Reply Created

Starts when a customer reply is created.

Conversation Deleted

Starts when a conversation is deleted.

Conversation Merged

Starts when a conversation is merged.

Conversation Moved

Starts when a conversation is moved.

Conversation Note Created

Starts when a conversation note is created.

Customer Created

Starts when a customer is created.

Customer Deleted

Starts when a customer is deleted.

Customer Updated

Starts when a customer is updated.

Message Survey Response Received

Starts when a response to a message survey is received.

Satisfaction Ratings

Starts when a satisfaction rating is given.

Tag Created

Starts when a tag is created.

Tag Deleted

Starts when a tag is deleted.

Tag Updated

Starts when a tag is updated.

Add Customer Tags

Adds tags to a customer.

Create App Feature

Creates a new app feature.

Create Company

Create a company.

Create Contact

Create a contact.

Create Custom Field

Create a custom field.

Create Customer

Create a new customer.

Create Plan

Create an app plan.

Create Usage Event

Create a new usage event.

Delete App Feature

Remove an app feature within an organization.

Delete App Usage Metric

Remove an app's usage metric.

Delete Company

Remove a company.

Delete Contact

Remove a contact.

Delete Custom Field

Remove a custom field.

Get List of App Events

Obtain a list of all app events for a specific app.

Get List of App Features

Obtain a list of an app's features.

Get List of App Usage Metrics

Obtain a list of all app's usage metrics.

Get List of Apps

Obtain a list of all apps that the authenticated user has permission to access.

Get List of Customers

Obtain a list of all customers.

Retrieve App

Grab all details about an app.

Retrieve App Event

Grab details for a single app event for a specific app.

Retrieve App Feature

Grab all details about an app feature within an organization.

Retrieve App Usage Metric

Grab all details about an app's usage metric.

Retrieve Company

Grab all details about a company.

Retrieve Contact

Grab all details about a contact.

Retrieve Custom Field

Grab all details about a custom field.

Retrieve Customer

Grab all details about a customer.

Retrieve Organization

Grab all details about an organization.

Retrieve Subscription

Grab all details about a single subscription.

Retrieve Transaction

Grab all details about a transaction with the current organization.

Retrieve User

Grab all details about a user.

Update App Feature

Modify an app feature within an organization.

Update Customer

Modify an existing customer.

Update Subscription

Modify an existing subscription.

Update Company

Modify an existing company.

Update Contact

Modify an existing contact.

Update Custom Field

Modify an existing custom field.

Update Plan

Modify an existing plan. Certain properties like amount, interval, and currency code cannot be updated.

Publish Thread Schedule

Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.