# Connect Help Scout to Logic and automate your tasks

## Activity reports

MESA's Help Scout to Logic integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

[Try MESA for free](/content/pricing/index.html)

## Why integrate Help Scout with Logic

The Help Scout to Logic integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

### Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

### Describe your logic and let AI build the step

Tell MESA what your workflow needs to do — filter by value, loop through line items, reshape a payload — and AI writes the Logic step. No code, no separate steps, no developer.

### Handle complex order rules inside a single step

Filtering by value, checking line items, routing by tag — Logic handles all of it without chaining separate steps. Your workflow stays clean and your conditions stay reliable.

### Reshape and filter data before it reaches your apps

Logic restructures incoming data — extracting fields, filtering records, looping through line items — so what arrives at the next step is exactly what that app expects.

## Build any Help Scout and Logic automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Beacon Chat Chat Created

Starts when a chat is created.

- ID
- Customer ID
- Created At
- Threads

###### Beacon Chat Customer Replied

Starts when a customer replies to a Beacon Chat message.

- ID
- Customer ID
- Created At
- Threads

###### Conversation Agent Reply Created

Starts when a conversation agent reply is created.

- ID
- Number
- Threads
- Type
- Folder ID
- Status
- State
- Subject
- Preview
- Mailbox ID
- Assignee
- Created By
- Created At
- Closed By
- Closed By User
- Closed At
- User Updated At
- Customer Waiting Since
- Source
- Tags
- Cc
- Bcc
- Primary Customer
- Snooze
- Next Event
- Custom Fields
- Embedded
- Links

###### Conversation Assigned

Starts when a conversation is assigned.

###### Conversation Created

Starts when a conversation is created.

###### Conversation Custom Fields Changed

Starts when a conversation custom field is changed.

###### Conversation Customer Reply Created

Starts when a customer reply is created.

###### Conversation Deleted

Starts when a conversation is deleted.

###### Conversation Merged

Starts when a conversation is merged.

###### Conversation Moved

Starts when a conversation is moved.

###### Conversation Note Created

Starts when a conversation note is created.

###### Conversation Status Changed

Starts when a conversation status is changed.

###### Conversation Tags Updated

Starts when a conversation tag is updated.

###### Customer Created

Starts when a customer is created.

- ID
- First Name
- Last Name
- Emails
- Created At
- Photo URL
- Phone
- Job Title
- Organization
- Background
- Social Profiles
- Address

###### Customer Deleted

Starts when a customer is deleted.

- ID
- First Name
- Last Name
- Emails
- Created At
- Photo URL
- Phone
- Job Title
- Organization
- Background
- Social Profiles
- Address

###### Customer Updated

Starts when a customer is updated.

- ID
- First Name
- Last Name
- Emails
- Created At
- Photo URL
- Phone
- Job Title
- Organization
- Background
- Social Profiles
- Address

###### Message Survey Response Received

Starts when a response to a message survey is received.

- ID
- Conversation ID
- Rating
- Comment
- Submitted At

###### Satisfaction Ratings

Starts when a satisfaction rating is given.

- Rating ID
- Conversation ID
- Score
- Comment
- Created At

###### Tag Created

Starts when a tag is created.

- ID
- Tag
- Color

###### Tag Deleted

Starts when a tag is deleted.

- ID
- Tag
- Color

###### Tag Updated

Starts when a tag is updated.

- ID
- Tag
- Color

###### Logic

Unique to Yedric, our AI assistant

###### Add Customer Thread to Conversation

Adds a customer thread to a conversation.

- ID

###### Add Note to Conversation

Add a note to a conversation.

- ID

###### Create Chat Thread

Start a chat thread.

- Customer
- Text
- Imported
- Created At
- Attachments

###### Create Conversation

Create a conversation in an inbox with at least one thread.

- Customer
- Subject
- Auto Reply
- Imported
- Type
- Assign To
- Mailbox ID
- Status
- Created At
- Threads
- Tags
- Fields
- User
- Closed At

###### Create Customer

Create a customer.

- First Name
- Last Name
- Phone
- Photo URL
- Job Title
- Photo Type
- Background
- Location
- Organization
- Gender
- Age
- Emails
- Phones
- Chats
- Social Profiles
- Websites
- Address
- Properties

###### Create Email

Create an email.

- Value
- Type

###### Create Reply Thread

Start a reply thread.

- Customer
- Text
- Draft
- Imported
- Status
- User
- Cc
- Bcc
- Created At
- Attachments

###### Delete Conversation

Remove a conversation.

###### Delete Customer

Remove a customer.

###### Delete Scheduled Thread

Unschedule a thread.

###### Delete User

Remove a user.

###### Get List of Conversation's Threads

Obtain a list of a conversation's threads.

- ID
- Type
- Status
- State
- Created At
- Created By
- Body
- Source
- Customer
- Saved Reply ID
- Assigned To
- To
- Cc
- Bcc
- Rating
- Scheduled
- Embedded

###### Get List of Conversations

Obtain a list of conversations.

###### Get List of Customers

Obtain a list of customers.

- ID
- First Name
- Last Name
- Gender
- Job Title
- Location
- Organization
- Photo Type
- Photo URL
- Age
- Created At
- Updated At
- Background
- Draft
- Embedded
- Links

###### Get List of Emails

Obtain a list of emails.

- ID
- Value
- Type
- Links

###### Publish Thread Schedule

Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.

###### Retrieve Conversation

Grab all details about a conversation.

###### Retrieve Customer

Grab all details about a customer.

###### Retrieve User

Grab all details about a user.

- ID
- First Name
- Last Name
- Email
- Role
- Timezone
- Photo URL
- Created At
- Updated At
- Type
- Mention
- Initials
- Job Title
- Phone
- Alternate Emails

###### Update Conversation

Modify a conversation.

- Subject
- Auto Reply
- Imported
- Type
- Assign To
- Mailbox ID
- Status
- Tags
- Fields
- Threads

###### Update Conversation's Tags

Modify a conversation's tags.

- Tags

###### Update Customer

Modify a customer.

###### Update Snooze

Snooze a conversation.

- Snoozed Until

###### Update Thread Schedule

Schedule a reply/forward thread.

- Scheduled For
- Unschedule On Customer Reply
- Send As Creator