# Help Scout integrations No-code automations Free templates Fully supported MESA connects Shopify to HelpScout so order events — a delayed shipment, a return request, a new high-value customer — automatically open or update support conversations. Your team sees the full Shopify context in the thread before they type a single reply. Faster responses, no context-gathering required. [Try MESA for free](/content/pricing/index.html) ★★★★★ 4.9 rating on Shopify App Store Start when... Personalize with built-in tools... Then, do this... ## Why integrate Help Scout Merchants integrate Help Scout with their stack to save time and ship more. [Customer experience →](/content/solutions/customer-experience/index.html) ### Give your support team full Shopify context on every conversation When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it. [Data integration →](/content/solutions/data-integration/index.html) ### Create and update Shopify customer records from Help Scout conversations When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually. [Fulfillment operations →](/content/solutions/fulfillment-operations/index.html) ### Trigger Help Scout conversations from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive. ## Start your first automated workflow Use pre-made workflow templates to get started quickly. - #### [Summarize Closed Help Scout Conversations and Send to Asana](/content/templates/send-help-scout-summaries-to-asana/index.html) [View template](/content/templates/send-help-scout-summaries-to-asana/index.html) - #### [Retrieve Help Scout Conversations](/content/templates/retrieve-helpscout-conversations/index.html) [View template](/content/templates/retrieve-helpscout-conversations/index.html) - #### [Analyze Help Scout Conversations with Ask](/content/templates/analyze-help-scout-conversations-with-ask/index.html) [View template](/content/templates/analyze-help-scout-conversations-with-ask/index.html) - #### [Capture New Help Scout Ticket Activity in Mixpanel Events](/content/templates/help-scout-ticket-events-mixpanel/index.html) [View template](/content/templates/help-scout-ticket-events-mixpanel/index.html) - #### [Send Closed Help Scout Ticket Details to Mixpanel as Events](/content/templates/track-closed-help-scout-tickets-mixpanel-events/index.html) [View template](/content/templates/track-closed-help-scout-tickets-mixpanel-events/index.html) - #### [Turn Complex Help Scout Tickets into Research-Backed Customer Responses](/content/templates/help-scout-perplexity-research-customer-support/index.html) [View template](/content/templates/help-scout-perplexity-research-customer-support/index.html) [View all Help Scout templates →](/content/templates/search?apps=Help%20Scout/index.html) ## Connect Help Scout to your apps Automate your work with Help Scout in less clicks. Search \\ \\ **Airtable**](/content/apps/airtable/integrate/helpscout/index.html) \\ \\ **Algolia**](/content/apps/algolia/integrate/helpscout/index.html) \\ \\ **Amazon**](/content/apps/amazon/integrate/helpscout/index.html) \\ \\ **Amazon S3**](/content/apps/amazon-s3/integrate/helpscout/index.html) \\ \\ **Asana**](/content/apps/asana/integrate/helpscout/index.html) \\ \\ **Avis Product Options**](/content/apps/avis-product-options/integrate/helpscout/index.html) \\ \\ **Blog Studio**](/content/apps/blog-studio/integrate/helpscout/index.html) \\ \\ **ChatGPT**](/content/apps/chatgpt/integrate/helpscout/index.html) \\ \\ **Claude**](/content/apps/claude/integrate/helpscout/index.html) \\ \\ **ClickUp** \\ \\ Productivity](/content/apps/clickup/integrate/helpscout/index.html) \\ \\ **DALL-E** \\ \\ Marketing](/content/apps/dall-e/integrate/helpscout/index.html) \\ \\ **Delighted** \\ \\ Customer support](/content/apps/delighted/integrate/helpscout/index.html) \\ \\ **Digital Humani** \\ \\ Marketing](/content/apps/digital-humani/integrate/helpscout/index.html) \\ \\ **Discord** \\ \\ Productivity](/content/apps/discord/integrate/helpscout/index.html) \\ \\ **DocuSign** \\ \\ Trust and security](/content/apps/docusign/integrate/helpscout/index.html) \\ \\ **Dropbox** \\ \\ Productivity](/content/apps/dropbox/integrate/helpscout/index.html) \\ \\ **Easify Product Options** \\ \\ null](/content/apps/easify-product-options/integrate/helpscout/index.html) \\ \\ **Etsy** \\ \\ E-Commerce](/content/apps/etsy/integrate/helpscout/index.html) \\ \\ **Facebook** \\ \\ Marketing](/content/apps/facebook/integrate/helpscout/index.html) \\ \\ **Fera** \\ \\ Marketing](/content/apps/fera/integrate/helpscout/index.html) \\ \\ **Gatsby** \\ \\ Marketing](/content/apps/gatsby/integrate/helpscout/index.html) \\ \\ **Gemini** \\ \\ Productivity](/content/apps/gemini/integrate/helpscout/index.html) \\ \\ **Globo Product Options** \\ \\ null](/content/apps/globo-product-options/integrate/helpscout/index.html) \\ \\ **Gmail** \\ \\ Marketing](/content/apps/gmail/integrate/helpscout/index.html) \\ \\ **Google Analytics** \\ \\ Reporting](/content/apps/google-analytics/integrate/helpscout/index.html) \\ \\ **Google Calendar** \\ \\ Productivity](/content/apps/google-calendar/integrate/helpscout/index.html) \\ \\ **Google Docs** \\ \\ Productivity](/content/apps/google-docs/integrate/helpscout/index.html) \\ \\ **Google Drive** \\ \\ Productivity](/content/apps/google-drive/integrate/helpscout/index.html) \\ \\ **Google Forms** \\ \\ Productivity](/content/apps/google-forms/integrate/helpscout/index.html) \\ \\ **Google Sheets** \\ \\ Productivity](/content/apps/google-sheets/integrate/helpscout/index.html) \\ \\ **Gorgias** \\ \\ Customer support](/content/apps/gorgias/integrate/helpscout/index.html) \\ \\ **Govalo** \\ \\ Sales and conversion](/content/apps/govalo/integrate/helpscout/index.html) \\ \\ **HubSpot** \\ \\ Marketing](/content/apps/helpscout/integrate/hubspot/index.html) \\ \\ **Hulk Product Options** \\ \\ null](/content/apps/helpscout/integrate/hulk-product-options/index.html) \\ \\ **Infinite Options** \\ \\ Store design](/content/apps/helpscout/integrate/infinite-options/index.html) \\ \\ **Intercom** \\ \\ Customer support](/content/apps/helpscout/integrate/intercom/index.html) \\ \\ **IPDetective** \\ \\ Trust and security](/content/apps/helpscout/integrate/ip-detective/index.html) \\ \\ **Judge.me** \\ \\ Marketing](/content/apps/helpscout/integrate/judge-me/index.html) \\ \\ **Katana** \\ \\ null](/content/apps/helpscout/integrate/katana/index.html) \\ \\ **Klaviyo** \\ \\ Marketing](/content/apps/helpscout/integrate/klaviyo/index.html) \\ \\ **LinkedIn** \\ \\ Marketing](/content/apps/helpscout/integrate/linkedin/index.html) \\ \\ **Loop Returns** \\ \\ Customer support](/content/apps/helpscout/integrate/loop-returns/index.html) \\ \\ **LoyaltyLion** \\ \\ Sales and conversion](/content/apps/helpscout/integrate/loyaltylion/index.html) \\ \\ **Mailchimp** \\ \\ Marketing](/content/apps/helpscout/integrate/mailchimp/index.html) \\ \\ **Mailgun** \\ \\ Marketing](/content/apps/helpscout/integrate/mailgun/index.html) \\ \\ **Mandrill** \\ \\ Productivity](/content/apps/helpscout/integrate/mandrill/index.html) \\ \\ **Mantle** \\ \\ Reporting](/content/apps/helpscout/integrate/mantle/index.html) \\ \\ **Mixpanel** \\ \\ Reporting](/content/apps/helpscout/integrate/mixpanel/index.html) \\ \\ **Notion** \\ \\ Productivity](/content/apps/helpscout/integrate/notion/index.html) \\ \\ **Odoo** \\ \\ ERP](/content/apps/helpscout/integrate/odoo/index.html) \\ \\ **Omnisend** \\ \\ Marketing](/content/apps/helpscout/integrate/omnisend/index.html) \\ \\ **OPTIS Product Options** \\ \\ null](/content/apps/helpscout/integrate/optis-product-options/index.html) \\ \\ **Page Studio** \\ \\ Store design](/content/apps/helpscout/integrate/page-studio/index.html) \\ \\ **Perplexity** \\ \\ null](/content/apps/helpscout/integrate/perplexity/index.html) \\ \\ **Pinterest** \\ \\ Social media](/content/apps/helpscout/integrate/pinterest/index.html) \\ \\ **Printful** \\ \\ Product customization](/content/apps/helpscout/integrate/printful/index.html) \\ \\ **PrintNode** \\ \\ Orders and shipping](/content/apps/helpscout/integrate/printnode/index.html) \\ \\ **Qikify Product Options** \\ \\ null](/content/apps/helpscout/integrate/qikify-product-options/index.html) \\ \\ **QuickBooks** \\ \\ Finances](/content/apps/helpscout/integrate/quickbooks/index.html) \\ \\ **Rebuy** \\ \\ Marketing](/content/apps/helpscout/integrate/rebuy/index.html) \\ \\ **Recall** \\ \\ Productivity](/content/apps/helpscout/integrate/recall/index.html) \\ \\ **Recharge** \\ \\ Sales and conversion](/content/apps/helpscout/integrate/recharge/index.html) \\ \\ **Reddit** \\ \\ Social media](/content/apps/helpscout/integrate/reddit/index.html) \\ \\ **Remove.bg** \\ \\ Product customization](/content/apps/helpscout/integrate/remove-bg/index.html) \\ \\ **Rivo** \\ \\ Sales and conversion](/content/apps/helpscout/integrate/rivo/index.html) \\ \\ **Salesforce** \\ \\ CRM](/content/apps/helpscout/integrate/salesforce/index.html) \\ \\ **Segment** \\ \\ Reporting](/content/apps/helpscout/integrate/segment/index.html) \\ \\ **Sendlane** \\ \\ Marketing](/content/apps/helpscout/integrate/sendlane/index.html) \\ \\ **Shippo** \\ \\ Orders and shipping](/content/apps/helpscout/integrate/shippo/index.html) \\ \\ **ShipStation** \\ \\ Orders and shipping](/content/apps/helpscout/integrate/shipstation/index.html) \\ \\ **Shopify** \\ \\ E-Commerce](/content/apps/helpscout/integrate/shopify/index.html) \\ \\ **Shopify** \\ \\ E-Commerce](/content/apps/helpscout/integrate/shopify/index.html) \\ \\ **Shopify Flow** \\ \\ Productivity](/content/apps/helpscout/integrate/shopify-flow/index.html) \\ \\ **Shopify Partner** \\ \\ Productivity](/content/apps/helpscout/integrate/shopify-partner/index.html) \\ \\ **Shopify Retail POS** \\ \\ E-Commerce](/content/apps/helpscout/integrate/shopify-pos/index.html) \\ \\ **Skio** \\ \\ Sales and conversion](/content/apps/helpscout/integrate/skio/index.html) \\ \\ **Slack** \\ \\ Productivity](/content/apps/helpscout/integrate/slack/index.html) \\ \\ **Smartrr** \\ \\ Orders and shipping](/content/apps/helpscout/integrate/smartrr/index.html) \\ \\ **Smile.io** \\ \\ Marketing](/content/apps/helpscout/integrate/smile/index.html) \\ \\ **Square** \\ \\ E-Commerce](/content/apps/helpscout/integrate/square/index.html) \\ \\ **Stamped.io** \\ \\ Marketing](/content/apps/helpscout/integrate/stamped/index.html) \\ \\ **Stripe** \\ \\ E-Commerce](/content/apps/helpscout/integrate/stripe/index.html) \\ \\ **Thanks.io** \\ \\ Marketing](/content/apps/helpscout/integrate/thanks/index.html) \\ \\ **TikTok** \\ \\ Marketing](/content/apps/helpscout/integrate/tiktok/index.html) \\ \\ **Tracktor** \\ \\ Orders and shipping](/content/apps/helpscout/integrate/tracktor/index.html) \\ \\ **Trello** \\ \\ null](/content/apps/helpscout/integrate/trello/index.html) \\ \\ **Twilio** \\ \\ Productivity](/content/apps/helpscout/integrate/twilio/index.html) \\ \\ **Typeform** \\ \\ Marketing](/content/apps/helpscout/integrate/typeform/index.html) \\ \\ **Uploadery** \\ \\ Store design](/content/apps/helpscout/integrate/uploadery/index.html) \\ \\ **Wonderment** \\ \\ Orders and shipping](/content/apps/helpscout/integrate/wonderment/index.html) \\ \\ **WordPress** \\ \\ Marketing](/content/apps/helpscout/integrate/wordpress/index.html) \\ \\ **Xero** \\ \\ Finances](/content/apps/helpscout/integrate/xero/index.html) \\ \\ **Yotpo** \\ \\ Marketing](/content/apps/helpscout/integrate/yotpo/index.html) \\ \\ **Yotpo Loyalty** \\ \\ Marketing](/content/apps/helpscout/integrate/yotpo-loyalty/index.html) \\ \\ **YouTube** \\ \\ Social media](/content/apps/helpscout/integrate/youtube/index.html) \\ \\ **Zendesk** \\ \\ Customer support](/content/apps/helpscout/integrate/zendesk/index.html) [View all apps](/content/apps/helpscout/integrate#/index.html) ## Use MESA's built-in tools for personalizing any workflow Customize your Help Scout automations with MESA's built-in tools. Search \\ \\ **Activity**](/content/apps/activity/integrate/helpscout/index.html) \\ \\ **AI**](/content/apps/ai/integrate/helpscout/index.html) \\ \\ **API**](/content/apps/api/integrate/helpscout/index.html) \\ \\ **Approval**](/content/apps/approval/integrate/helpscout/index.html) \\ \\ **Code**](/content/apps/code/integrate/helpscout/index.html) \\ \\ **Data**](/content/apps/data/integrate/helpscout/index.html) \\ \\ **Delay**](/content/apps/delay/integrate/helpscout/index.html) \\ \\ **Email**](/content/apps/email/integrate/helpscout/index.html) \\ \\ **Filter**](/content/apps/filter/integrate/helpscout/index.html) \\ \\ **Form** \\ \\ Built-in](/content/apps/form/integrate/helpscout/index.html) \\ \\ **FTP** \\ \\ Built-in](/content/apps/ftp/integrate/helpscout/index.html) \\ \\ **Image** \\ \\ Built-in](/content/apps/helpscout/integrate/image/index.html) \\ \\ **Logic** \\ \\ Built-in](/content/apps/helpscout/integrate/logic/index.html) \\ \\ **Loop** \\ \\ Built-in](/content/apps/helpscout/integrate/loop/index.html) \\ \\ **Package Tracking** \\ \\ Built-in](/content/apps/helpscout/integrate/package-tracking/index.html) \\ \\ **Paths** \\ \\ Built-in](/content/apps/helpscout/integrate/paths/index.html) \\ \\ **Queue** \\ \\ Built-in](/content/apps/helpscout/integrate/queue/index.html) \\ \\ **Relay** \\ \\ Built-in](/content/apps/helpscout/integrate/relay/index.html) \\ \\ **RSS** \\ \\ Built-in](/content/apps/helpscout/integrate/rss/index.html) \\ \\ **Schedule** \\ \\ Built-in](/content/apps/helpscout/integrate/schedule/index.html) \\ \\ **Scraper** \\ \\ Built-in](/content/apps/helpscout/integrate/scraper/index.html) \\ \\ **SMS** \\ \\ Built-in](/content/apps/helpscout/integrate/sms/index.html) \\ \\ **Transform** \\ \\ Built-in](/content/apps/helpscout/integrate/transform/index.html) \\ \\ **Weather** \\ \\ Built-in](/content/apps/helpscout/integrate/weather/index.html) \\ \\ **Web Request** \\ \\ Built-in](/content/apps/helpscout/integrate/web-request/index.html) \\ \\ **Webhook** \\ \\ Built-in](/content/apps/helpscout/integrate/webhook/index.html) [View all tools](/content/apps/helpscout/integrate#/index.html) Trusted by 1,000+ Shopify merchants Join thousands of merchants that integrate Help Scout using MESA. [Integrate for free →](/content/pricing "Try MESA for free"/index.html) ## Build any workflow with these Help Scout automation steps Triggers start a workflow then, actions occur when it's running. Read more in our [Help Scout docs](https://docs.getmesa.com/connect/helpscout). ###### Beacon Chat Chat Created Starts when a chat is created. - ID - Customer ID - Created At - Threads ###### Beacon Chat Customer Replied Starts when a customer replies to a Beacon Chat message. - ID - Customer ID - Created At - Threads ###### Conversation Agent Reply Created Starts when a conversation agent reply is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Assigned Starts when a conversation is assigned. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Created Starts when a conversation is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Custom Fields Changed Starts when a conversation custom field is changed. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Customer Reply Created Starts when a customer reply is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Deleted Starts when a conversation is deleted. ###### Conversation Merged Starts when a conversation is merged. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Moved Starts when a conversation is moved. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Note Created Starts when a conversation note is created. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Status Changed Starts when a conversation status is changed. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Conversation Tags Updated Starts when a conversation tag is updated. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Customer Created Starts when a customer is created. - ID - First Name - Last Name - Emails - Created At - Photo URL - Phone - Job Title - Organization - Background - Social Profiles - Address ###### Customer Deleted Starts when a customer is deleted. - ID - First Name - Last Name - Emails - Created At - Photo URL - Phone - Job Title - Organization - Background - Social Profiles - Address ###### Customer Updated Starts when a customer is updated. - ID - First Name - Last Name - Emails - Created At - Photo URL - Phone - Job Title - Organization - Background - Social Profiles - Address ###### Message Survey Response Received Starts when a response to a message survey is received. - ID - Conversation ID - Rating - Comment - Submitted At ###### Satisfaction Ratings Starts when a satisfaction rating is given. - Rating ID - Conversation ID - Score - Comment - Created At ###### Tag Created Starts when a tag is created. - ID - Tag - Color ###### Tag Deleted Starts when a tag is deleted. - ID - Tag - Color ###### Tag Updated Starts when a tag is updated. - ID - Tag - Color ###### Add Customer Thread to Conversation Adds a customer thread to a conversation. - ID ###### Add Note to Conversation Add a note to a conversation. - ID ###### Create Chat Thread Start a chat thread. - Customer - Text - Imported - Created At - Attachments ###### Create Conversation Create a conversation in an inbox with at least one thread. - Customer - Subject - Auto Reply - Imported - Type - Assign To - Mailbox ID - Status - Created At - Threads - Tags - Fields - User - Closed At ###### Create Customer Create a customer. - First Name - Last Name - Phone - Photo URL - Job Title - Photo Type - Background - Location - Organization - Gender - Age - Emails - Phones - Chats - Social Profiles - Websites - Address - Properties ###### Create Email Create an email. - Value - Type ###### Create Reply Thread Start a reply thread. - Customer - Text - Draft - Imported - Status - User - Cc - Bcc - Created At - Attachments ###### Delete Conversation Remove a conversation. ###### Delete Customer Remove a customer. ###### Delete Scheduled Thread Unschedule a thread. ###### Delete User Remove a user. ###### Get List of Conversation's Threads Obtain a list of a conversation's threads. - ID - Type - Status - State - Created At - Created By - Body - Source - Customer - Saved Reply ID - Assigned To - To - Cc - Bcc - Rating - Scheduled - Embedded ###### Get List of Conversations Obtain a list of conversations. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Get List of Customers Obtain a list of customers. - ID - First Name - Last Name - Gender - Job Title - Location - Organization - Photo Type - Photo URL - Age - Created At - Updated At - Background - Draft - Embedded - Links ###### Get List of Emails Obtain a list of emails. - ID - Value - Type - Links ###### Publish Thread Schedule Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer. ###### Retrieve Conversation Grab all details about a conversation. - ID - Number - Threads - Type - Folder ID - Status - State - Subject - Preview - Mailbox ID - Assignee - Created By - Created At - Closed By - Closed By User - Closed At - User Updated At - Customer Waiting Since - Source - Tags - Cc - Bcc - Primary Customer - Snooze - Next Event - Custom Fields - Embedded - Links ###### Retrieve Customer Grab all details about a customer. - ID - First Name - Last Name - Gender - Job Title - Location - Organization - Photo Type - Photo URL - Age - Created At - Updated At - Background - Draft - Embedded - Links ###### Retrieve User Grab all details about a user. - ID - First Name - Last Name - Email - Role - Timezone - Photo URL - Created At - Updated At - Type - Mention - Initials - Job Title - Phone - Alternate Emails ###### Update Conversation Modify a conversation. - Subject - Auto Reply - Imported - Type - Assign To - Mailbox ID - Status - Tags - Fields - Threads ###### Update Conversation's Tags Modify a conversation's tags. - Tags ###### Update Customer Modify a customer. ###### Update Snooze Snooze a conversation. - Snoozed Until ###### Update Thread Schedule Schedule a reply/forward thread. - Scheduled For - Unschedule On Customer Reply - Send As Creator [View all](/content/apps/helpscout/integrate#/index.html) Not just software—partnership ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Help Scout with any app. Enjoy a 7-day free trial. Get your first workflow in minutes. [Try MESA today →](/content/pricing/index.html) MESA AI assistant +× Describe your task... You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.