# Connect Gorgias to Yotpo and automate your tasks

## Activity reports

MESA's Gorgias to Yotpo integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

[Try MESA for free](/content/pricing/index.html)

★★★★★ 4.9 rating on Shopify App Store

## Start your first automated workflow

Use pre-made workflow templates to get started quickly.

### Create Gorgias Support Ticket for Negative Yotpo Reviews

#### [View template](/content/templates/create-gorgias-ticket-for-negative-yotpo-review/index.html)

## Why integrate Gorgias with Yotpo

The Gorgias to Yotpo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

### Trigger post-review workflows the moment feedback arrives

When a customer submits a review in Yotpo, MESA kicks off the right next step — updating a Shopify tag, enrolling them in a Klaviyo flow, creating a follow-up task in ClickUp. Your response to customer feedback starts automatically, not when someone checks the review dashboard.

### Sync review data with your marketing and retention tools

When a review is submitted in Yotpo, MESA updates the customer's record in Shopify and connected platforms with their rating, sentiment, and product feedback. Your segments and flows reflect what customers actually think, not just what they bought.

### Alert your team when a negative review needs immediate attention

When a low-rating review comes in, MESA notifies the right person through Slack or email before it ages. Your team responds while the customer is still reachable and the situation is still recoverable.

## Build any Gorgias and Yotpo automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Review Created

Starts when a review is created.
- ID
- Source App Key
- Title
- Content
- User ID
- Score
- Deleted
- App Key
- Created At
- Updated At
- New
- User Type
- Verified Buyer
- Archived
- Shop Owner
- Twitter Pushed
- Facebook Pushed
- Review Source Type ID
- Votes Up
- Votes Down
- Review Type ID
- Source Review ID
- Sentiment
- Escalated
- Customer Email

###### Review Updated

Starts when a review is modified.
- ID
- Source App Key
- Title
- Content
- User ID
- Score
- Deleted
- App Key
- Created At
- Updated At
- New
- User Type
- Verified Buyer
- Archived
- Shop Owner
- Twitter Pushed
- Facebook Pushed
- Review Source Type ID
- Votes Up
- Votes Down
- Review Type ID
- Source Review ID
- Sentiment
- Escalated
- Customer Email

###### Customer Created

Starts when a customer is created.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Customer Updated

Starts when a customer is updated.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Ticket Created

Starts when a ticket is created.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Ticket Updated

Starts when a ticket is updated.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Create Review

Create a review.
- Domain
- Sku
- Product Title
- Product Description
- Product URL
- Product Image URL
- Display Name
- Email
- Review Content
- Review Title
- Review Score
- Signature
- Time Stamp
- Reviewer Type
- Order Metadata
- Delivery Type
- Custom Properties
- Product Metadata
- Customer Metadata

###### List Product

Obtain a list of products.

###### List Product Reviews

Obtain a list of product reviews.

###### List Promoted Products

Obtain a list of promoted products.

###### List Review

Obtain a list of reviews.

###### List Top Reviews

Obtain a list of top reviews.

###### Retrieve Review

Grab all details about the review.

###### Create Customer

Create a customer.
- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Get List of Customers

Obtain a list of customers.
- ID
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Get List of Events

Obtain a list of events.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri

###### Get List of Jobs

Obtain a list of jobs.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri

###### Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri

###### Get List of Tags

Obtain a list of tags.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Get List of Tickets

Obtain a list of tickets.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Excerpt
- External ID
- From Agent
- Integrations
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages Count
- Meta
- Opened Datetime
- Requester
- Snooze Datetime
- Status
- Subject
- Tags
- Updated Datetime
- Via
- Uri

###### Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Retrieve Account

Grab your account details.
- Created Datetime
- Deactivated Datetime
- Domain
- Settings
- Status

###### Retrieve Customer

Grab all details about a customer.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Retrieve Ticket

Grab all details about a ticket.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Update a Customer

Modify a customer's details.
- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Update Job

Modify a job.
- Meta
- Params
- Scheduled Datetime
- Status

###### Update Satisfaction Survey

Modify a satisfaction survey's details.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID

###### Update Tag

Modify a tag's details.
- Decoration
- Description
- Name

###### Update Ticket

Modify a ticket's details.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Customer
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Update User

Modify an user's information.
- Bio
- Email
- External ID
- Meta
- Name
- New Password
- Old Password
- Roles

###### Upload File

Upload a file.
- Size
- Name
- Content Type
- URL

## Integrate Gorgias with Yotpo today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

[Try MESA today →](/content/pricing/index.html)