# Connect Gorgias to Yotpo Loyalty and automate your tasks

## Why integrate Gorgias with Yotpo Loyalty
The Gorgias to Yotpo Loyalty integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every ticket
When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity
When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

### Keep loyalty status current across your marketing and CRM tools
When a customer earns or redeems points in Yotpo Loyalty, MESA updates their record in Klaviyo, Shopify, and connected platforms in real time. Your segments, flows, and CRM always reflect where each customer stands in your program without manual list updates.

### Enroll customers in Yotpo Loyalty based on Shopify purchase behavior
When a customer hits a condition in Shopify — a first purchase, a spend threshold, a specific product category — MESA adds them to Yotpo Loyalty and sets the right starting tier. Your program grows with your customer base without anyone managing enrollments by hand.

### Trigger loyalty rewards at the moments that drive retention
When a customer reaches a milestone — a repeat purchase, a referral, a VIP threshold — MESA triggers the right Yotpo Loyalty action and can notify them through your preferred channel. Your program responds to behavior in real time, not on a delayed sync cycle.

## Build any Gorgias and Yotpo Loyalty automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Coupon Earned (Awarded)
Starts when a customer earns a discount.
- Topic  
- Name  
- Redemption  
- Redemption Option  
- Email  
- Customer  
- Perk

###### Coupon Earned (Redeemed)
Starts when a customer receives a coupon and redeems points.
- Topic  
- Name  
- Redemption  
- Redemption Option  
- Email  
- Customer

###### Customer Anniversary Captured
Starts when a customer establishes their anniversary.
- Topic  
- Name  
- Email  
- Customer

###### Customer Anniversary Occurred
Starts on a customer’s anniversary.
- Topic  
- Name  
- Email  
- Customer  
- Perk  
- Redemption  
- Redemption Option

###### Customer Birthday Captured
Starts when a customer establishes their birthday.
- Topic  
- Name  
- Email  
- Customer

###### Loyalty Custom Reward Created
Starts when a loyalty custom reward is created.
- Topic  
- Name  
- Redemption  
- Redemption Option  
- Email  
- Customer

###### Loyalty Donation Created
Starts when a loyalty donation is created.
- Topic  
- Name  
- Redemption  
- At Checkout  
- Is Pos  
- Redemption Option  
- Redemption Option ID  
- Redemption Option Name  
- Email  
- Customer

###### Loyalty Opted In / Out
Starts when a customer opts in or out to a loyalty program.
- Topic  
- Name  
- Email  
- Customer

###### On Customer's Birthday
Starts on a customer's birthday.
- Topic  
- Name  
- Email  
- Customer  
- Perk  
- Redemption  
- Redemption Option

###### Points Changed
Starts when a customer’s points are modified.
- Topic  
- Name  
- Email  
- Customer  
- Previous Balance  
- Current Balance  
- Difference  
- Added Or Removed  
- Points Changed Reason

###### Points Earned
Starts when a customer earns points.
- Topic  
- Name  
- Email  
- Customer  
- Perk

###### Points Reminder Triggered
Starts when a reminder about a customer’s points is triggered.
- Topic  
- Name  
- Email  
- Customer  
- Points Needed  
- Redemption Option

###### Redemption Cancellation Request Received
Starts when a customer wants to undo their redemption and receive points back.
- Topic  
- Name  
- Point Redemption ID  
- Reward Text  
- Customer

###### Redemption Fell Below Threshold
Starts when a custom coupon is running low on uploaded coupon codes.
- Topic  
- Name  
- Redemption Option  
- Redemption Option ID  
- Redemption Option Name  
- Number Of Unused Codes

###### Redemption Reminder Triggered
Starts when a reminder about an inactive redemption is triggered.
- Topic  
- Name  
- Email  
- Customer  
- Redemption Option

###### Referral Completed
Starts when a referral has been used.
- Topic  
- Name  
- Perk  
- Email  
- Referrer  
- Referral Code  
- Referred Customer

###### Referral Reminder Triggered
Starts after a certain amount of days that a referred customer had not submitted a purchase in.
- Topic  
- Name  
- Email  
- Referral Link  
- Referral Code  
- From  
- Customer

###### Referral Shared
Starts when a customer shares a referral.
- Topic  
- Name  
- Email  
- From  
- Customer  
- Referral Link

###### Tier Changed
Starts when a customer gets closer or farther from retaining their current tier and next tier.
- Topic  
- Name  
- Email  
- Customer  
- Vip Stats  
- Vip Stats Needed Maintain  
- Vip Stats Needed Next

###### Tier Earned
Starts when a customer meets the requirement for a new tier.
- Topic  
- Name  
- Email  
- Customer  
- New Tier  
- Old Tier

###### Tier Lost
Starts when a customer fails to meet requirements for a tier after the specified period of time has passed.
- Topic  
- Name  
- Email  
- Customer  
- Old Tier  
- New Tier

###### Customer Created
Starts when a customer is created.
- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Customer Updated
Starts when a customer is updated.
- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Ticket Created
Starts when a ticket is created.
- ID  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- Events  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages  
- Meta  
- Opened Datetime  
- Reply Options  
- Satisfaction Survey  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via  
- Uri

###### Ticket Updated
Starts when a ticket is updated.
- ID  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- Events  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages  
- Meta  
- Opened Datetime  
- Reply Options  
- Satisfaction Survey  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via  
- Uri

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## Integrate Gorgias with Yotpo Loyalty today.
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