# Connect Gorgias to Wonderment and automate your tasks ## Activity reports MESA's Gorgias to Wonderment integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes. [Try MESA for free](/content/pricing/index.html) ★★★★★ 4.9 rating on Shopify App Store ## Why integrate Gorgias with Wonderment The Gorgias to Wonderment integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Give your support team full Shopify context on every ticket When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it. ### Create and update Shopify customer records from Gorgias ticket activity When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction. ### Trigger Gorgias tickets from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed. ### Trigger post-purchase flows the moment a shipment status changes When Wonderment detects a delivery update — a shipment in transit, an exception, a delivered confirmation — MESA kicks off the right workflow in Shopify or Klaviyo. Your post-purchase experience runs on what's actually happening with each package, not on a fixed schedule. ### Keep Shopify customer records current with delivery outcomes When Wonderment logs a delivery event — a successful delivery, a failed attempt, a return to sender — MESA updates the customer's Shopify record with the outcome. Your team and your connected tools always reflect where each order ended up without manual updates. ### Alert your team when shipments need immediate intervention When Wonderment flags an exception — a stalled shipment, a carrier delay, a missing package — MESA notifies the right person through Slack or email before the customer contacts support. Your team resolves delivery problems while there's still time to act. ## Build any Gorgias and Wonderment automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Attempted to Deliver Shipment Starts when a package can't be delivered and is held by the carrier for re-delivery. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Carrier Picked Up Shipment Starts when a shipment is first marked In Transit by the carrier. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Delivery Anticipated for Shipment Starts when a shipment is expected to be delivered. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Label Canceled Starts when a label has been canceled. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment Confirmed Starts when a shipment is confirmed. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment Created Starts when a shipment is created. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment Experienced Delivery Error Starts when a package delivery error occurs. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment is Ready for Pickup Starts when a shipment is ready for pickup. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment Returned Starts when a package has been sent back to the origin facility. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment Stalled Starts when a shipment is stalled. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment's Status is Delivered Starts when a shipment is delivered. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment's Status is In Transit Starts when a shipment is in transit. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Shipment's Status is Out for Delivery Starts when the carrier confirms the package has been handed off for delivery. - Topic - Status - Token - Email - Phone - Tracking Code - Tracking URL - Order Number - Order ID - Carrier Name - Estimated Package Delivery - Service Level - Service Level Friendly Name - Destination Country Code - Fulfillment Created Date - Order Created Date - Business Days Since Fulfillment Created - Hours Stalled - Not Updated Since - Line Items - Shipping Address - Fulfillment Address ###### Customer Created Starts when a customer is created. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Customer Updated Starts when a customer is updated. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Ticket Created Starts when a ticket is created. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Ticket Updated Starts when a ticket is updated. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Get List of Order's Shipments Obtain a list of an order's shipments. - Name - Shipments ###### Create Customer Create a customer. - Channels - Data - Email - External ID - Language - Name - Timezone ###### Create Job Schedule the execution of a job to run. - Meta - Params - Scheduled Datetime - Type ###### Create Satisfaction Survey Create a new satisfaction survey. - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Create Tag Create a tag. - Decoration - Description - Name ###### Create Ticket Create a ticket. - Assignee Team - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - External ID - From Agent - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Create Ticket Message Create a message in a ticket. - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Create User Create a new user. - Bio - Email - External ID - Meta - Name - Roles ###### Delete Customer Remove an existing customer. ###### Delete Job Cancel a job at any time but keep in mind that actions that have been executed will not be reverted. ###### Delete Tag Remove a tag. ###### Delete Ticket Remove a ticket. ###### Delete Ticket's Message Remove a message from a ticket. ###### Delete User Remove an user. ###### Get List of Customers Obtain a list of customers. - ID - Created Datetime - Data - Email - External ID - Firstname - Language - Lastname - Name - Timezone - Updated Datetime ###### Get List of Events Obtain a list of events. - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Get List of Jobs Obtain a list of jobs. - ID - Cancel Requested Datetime - Cancelled Datetime - Created Datetime - Ended Datetime - Failed Datetime - Info - Locked Datetime - Meta - Params - Scheduled Datetime - Started Datetime - Status - Type - User ID - Uri ###### Get List of Satisfaction Surveys Obtain a list of satisfaction surveys. - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Get List of Tags Obtain a list of tags. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Get List of Ticket's Messages Obtain a list of all messages of a ticket. - ID - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Integration ID - Last Sending Error - Message ID - Receiver - Rule ID - Sender - Sent Datetime - Source - Stripped HTML - Stripped Text - Subject - Ticket ID - Via - Uri ###### Get List of Tickets Obtain a list of tickets. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Excerpt - External ID - From Agent - Integrations - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages Count - Meta - Opened Datetime - Requester - Snooze Datetime - Status - Subject - Tags - Updated Datetime - Via - Uri ###### Get List of Users Obtain a list of users. - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Merge Tags Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Retrieve Account Grab your account details. - Created Datetime - Deactivated Datetime - Domain - Settings - Status ###### Retrieve Customer Grab all details about a customer. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Retrieve Event Grab all details about an event. - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Retrieve Job Grab all details about a job. - ID - Cancel Requested Datetime - Cancelled Datetime - Created Datetime - Ended Datetime - Failed Datetime - Info - Locked Datetime - Meta - Params - Scheduled Datetime - Started Datetime - Status - Type - User ID - Uri ###### Retrieve Satisfaction Survey Grab all details about a satisfaction survey. - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Retrieve Tag Grab all details about a tag. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Retrieve Ticket Grab all details about a ticket. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Retrieve Ticket Message Grab all details about a ticket's message. - ID - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Integration ID - Last Sending Error - Message ID - Receiver - Rule ID - Sender - Sent Datetime - Source - Stripped HTML - Stripped Text - Subject - Ticket ID - Via - Uri ###### Retrieve User Grab all details about an user. - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Update a Customer Modify a customer's details - Channels - Data - Email - External ID - Language - Name - Timezone ###### Update Job Modify a job. - Meta - Params - Scheduled Datetime - Status ###### Update Satisfaction Survey Modify a satisfaction survey's details. - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Update Tag Modify a tag's details. - Decoration - Description - Name ###### Update Ticket Modify a ticket's details. - Assignee Team - Assignee User - Channel - Closed Datetime - Customer - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Update Ticket's Message Modify a message in a ticket. - Attachments - Body HTML - Body Text - Channel - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Update User Modify an user's information - Bio - Email - External ID - Meta - Name - New Password - Old Password - Roles ###### Upload File Upload a file. - Size - Name - Content Type - URL ## Integrate Gorgias with Wonderment today. Enjoy a 7-day free trial. Get your first workflow in minutes. [Try MESA today →](/content/pricing/index.html)